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Author: Waldemar Karwowski Publisher: John Wiley & Sons ISBN: 0470382414 Category : Technology & Engineering Languages : en Pages : 672
Book Description
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author: Waldemar Karwowski Publisher: John Wiley & Sons ISBN: 0470382414 Category : Technology & Engineering Languages : en Pages : 672
Book Description
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author: Bill Hefley Publisher: Springer Science & Business Media ISBN: 0387765786 Category : Business & Economics Languages : en Pages : 388
Book Description
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
Author: Irene Ng Publisher: Springer Science & Business Media ISBN: 0857291890 Category : Technology & Engineering Languages : en Pages : 469
Book Description
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Author: National Academy of Engineering Publisher: National Academies Press ISBN: 030905284X Category : Education Languages : en Pages : 144
Book Description
The way in which academic engineering research is financed and public expectations for the outcomes from such research are changing at an unprecedented rate. The decrease in support of defense-related research, coupled with the realization that many U.S. technological products are no longer competitive in the global market, has sent a shock wave through research universities that train engineers. This book argues for several concrete actions on the part of universities, government, and industry to ensure the flow and relevance of technical talent to meet national social and economic goals, to maintain a position of leadership in the global economy, and to preserve and enhance the nation's engineering knowledge base.
Author: Herman Tang Publisher: John Wiley & Sons ISBN: 1119624487 Category : Technology & Engineering Languages : en Pages : 416
Book Description
Master the fundamentals of planning, preparing, conducting, and presenting engineering research with this one-stop resource Engineering Research: Design, Methods, and Publication delivers a concise but comprehensive guide on how to properly conceive and execute research projects within an engineering field. Accomplished professional and author Herman Tang covers the foundational and advanced topics necessary to understand engineering research, from conceiving an idea to disseminating the results of the project. Organized in the same order as the most common sequence of activities for an engineering research project, the book is split into three parts and nine chapters. The book begins with a section focused on proposal development and literature review, followed by a description of data and methods that explores quantitative and qualitative experiments and analysis, and ends with a section on project presentation and preparation of scholarly publication. Engineering Research offers readers the opportunity to understand the methodology of the entire process of engineering research in the real word. The author focuses on executable process and principle-guided exercise as opposed to abstract theory. Readers will learn about: An overview of scientific research in engineering, including foundational and fundamental concepts like types of research and considerations of research validity How to develop research proposals and how to search and review the scientific literature How to collect data and select a research method for their quantitative or qualitative experiment and analysis How to prepare, present, and submit their research to audiences and scholarly papers and publications Perfect for advanced undergraduate and engineering students taking research methods courses, Engineering Research also belongs on the bookshelves of engineering and technical professionals who wish to brush up on their knowledge about planning, preparing, conducting, and presenting their own scientific research.
Author: A. Ravi Ravindran Publisher: CRC Press ISBN: 149872308X Category : Business & Economics Languages : en Pages : 520
Book Description
Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.
Author: Louis Redding Publisher: Springer ISBN: 3319121111 Category : Technology & Engineering Languages : en Pages : 459
Book Description
Demonstrating the latest research and analysis in the area of through-life engineering services (TES), this book utilizes case studies and expert analysis from an international array of practitioners and researchers – who together represent multiple manufacturing sectors: aerospace, railway and automotive – to maximize reader insights into the field of through-life engineering services. As part of the EPSRC Centre in Through-life Engineering Services program to support the academic and industrial community, this book presents an overview of non-destructive testing techniques and applications and provides the reader with the information needed to assess degradation and possible automation of through-life engineering service activities . The latest developments in maintenance-repair-overhaul (MRO) are presented with emphasis on cleaning technologies, repair and overhaul approaches and planning and digital assistance. The impact of these technologies on sustainable enterprises is also analyzed. This book will help to support the existing TES community and will provide future studies with a strong base from which to analyze and apply techn9olgical trends to real world examples.
Author: Robin G. Qiu Publisher: John Wiley & Sons ISBN: 1118551850 Category : Technology & Engineering Languages : en Pages : 338
Book Description
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
Author: Heather Silyn-Roberts Publisher: Newnes ISBN: 0080982859 Category : Technology & Engineering Languages : en Pages : 277
Book Description
Resumen: Are you a post-graduate student in Engineering, Science or Technology who needs to know how to: Prepare abstracts, theses and journal papers Present your work orally Present a progress report to your funding body Would you like some guidance aimed specifically at your subject area? ... This is the book for you; a practical guide to all aspects of post-graduate documentation for Engineering, Science and Technology students, which will prove indispensable to readers. Writing for Science and Engineering will prove invaluable in all areas of research and writing due its clear, concise style. The practical advice contained within the pages alongside numerous examples to aid learning will make the preparation of documentation much easier for all students.
Author: Waldemar Karwowski
Author: Waldemar Karwowski
Author: Bill Hefley
Author: Irene Ng
Author: National Academy of Engineering
Author: Herman Tang
Author: A. Ravi Ravindran
Author: Louis Redding
Author: Robin G. Qiu
Author: Weld Coxe
Author: Heather Silyn-Roberts