Reputazione aziendale e crisis management PDF Download

Author: Giacomo Gistri
Publisher: FrancoAngeli
ISBN: 8891767832
Category : Business & Economics
Languages : it
Pages : 154

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365.1184

Author: James E. Lukaszewski, ABC, APR, Fellow PRSA
Publisher: Rothstein Publishing
ISBN: 1931332819
Category : Business & Economics
Languages : en
Pages : 421

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Book Description
Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Author: Stefano Dell’Atti
Publisher: Springer
ISBN: 3319282565
Category : Business & Economics
Languages : en
Pages : 192

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Book Description
The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.

Author: Andrew Griffin
Publisher: Kogan Page Publishers
ISBN: 0749452935
Category : Business & Economics
Languages : en
Pages : 185

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Book Description
Only 31% of people trust business leaders to tell the truth according to a survey conducted by the Institute of Business Ethics. A damaged reputation can have severe knock-on effects on the bottom line, and most corporates value their reputations accordingly. New Strategies For Reputation Management shows you how to take the initiative and ensure your company's reputation can withstand the major crises and unforeseen events which may try to engulf it. Author Andrew Griffin shows that standard thinking on reputation management is often inadequate for today's information age. With international case studies and hundreds of examples drawn from the author's extensive experience in the field, New Strategies For Reputation Management will demonstrate how you can deal effectively with unexpected crises, and what strategies you should be implementing to build your company's good reputation at other times.

Author: Isabella Corradini
Publisher: Springer Nature
ISBN: 3030439992
Category : Technology & Engineering
Languages : en
Pages : 144

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This book offers a practice-oriented guide to developing an effective cybersecurity culture in organizations. It provides a psychosocial perspective on common cyberthreats affecting organizations, and presents practical solutions for leveraging employees’ attitudes and behaviours in order to improve security. Cybersecurity, as well as the solutions used to achieve it, has largely been associated with technologies. In contrast, this book argues that cybersecurity begins with improving the connections between people and digital technologies. By presenting a comprehensive analysis of the current cybersecurity landscape, the author discusses, based on literature and her personal experience, human weaknesses in relation to security and the advantages of pursuing a holistic approach to cybersecurity, and suggests how to develop cybersecurity culture in practice. Organizations can improve their cyber resilience by adequately training their staff. Accordingly, the book also describes a set of training methods and tools. Further, ongoing education programmes and effective communication within organizations are considered, showing that they can become key drivers for successful cybersecurity awareness initiatives. When properly trained and actively involved, human beings can become the true first line of defence for every organization.

Author: Andrew Griffin
Publisher:
ISBN: 9780749453831
Category :
Languages : en
Pages :

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Author: Daniele Chieffi
Publisher: FrancoAngeli
ISBN: 8835158478
Category : Business & Economics
Languages : it
Pages : 223

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Book Description
1420.1.231

Author: S Shiva Ramu
Publisher: SAGE Publications Pvt. Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 272

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Book Description
This unique book provides a conceptual understanding of crisis management, supported by real-life cases and examples of corporate responses to crisis situations. It discusses the possible proactive approaches that corporations can adopt towards both being prepared for crises and minimizing post-crisis losses. Divided into four parts, the book addresses the important causes and management of corporate crises. /-//-/Professor Shiva Ramu alerts corporations to the possible onset of a crisis resulting from campaigns by activists over issues such as those related to the environment, workplace ethics and fair trade practices. He also discusses a range of crises that corporations face in today’s business environment--from kidnapping and hijacking to product boycott and recalls, piracy and cyber crime. Examining corporate responses to such crises--some successful, some abject failures--the author discusses the successful management of potentiality disastrous situations through planned crisis `construct`and risk management measures.

Author: Anastasiya Saraeva
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659611186
Category :
Languages : en
Pages : 92

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Book Description
Corporate reputation management has been broadly discussed in the last decade. Many academics and experts pay attention to model and theory development regarding reputation building and maintenance. However, in modern management there is still no consensus to define the term 'reputation'. Moreover, very few management experts have studied reputational changes during times of crisis. Thus, this dissertation will analyse existing reputational definitions; explore how crisis affects organisational processes, and activities and how reputation changes during the crisis. The major focus will be on examination of financial indicators and the media communications of BP plc. and ExxonMobil during the crisis in the Gulf of Mexico and Exxon Valdez in Alaska respectively. The research suggests the basic assumption that reputational crisis hits companies in a financial way might not seem correct as the analysis showed that corporate reputation could be damaged while organisational financial performance did not experience difficulties.

Author: Peggy M. Jackson
Publisher: Business Expert Press
ISBN: 9781935602026
Category : Business ethics
Languages : en
Pages : 165

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Book Description
The Essential Guide to Protecting Your Reputation in Crisis Situations They're here one day and gone the next - corporate giants like Arthur Andersen disappeared in a puff of smoke because their clients no longer had faith in them as auditors. For as large and established as Arthur Andersen was, it could not overcome its reputational crisis in the wake of the Enron collapse. Could this happen to your business, nonprofit or academic institution? Your organization's reputation is its most valuable - and fragile- asset. Some businesses, nonprofits or academic institutions never recover from a reputational crisis. Others pull through and move on to become bigger and better. Your organization's reputation need not be damaged in a crisis! How you handle a crisis will be remembered long after it is passed. Written for businesses, nonprofits and academic institutions Reputational Risk Management will illustrate how to: Leverage the four steps to create and execute an effective crisis management plan.Avoid missteps in dealing with a crisis.Keep everyone prepared to confidently deal with a crisis situation.Employ the secret weapons for managing and surviving a crisis. Endorsements "Having worked with Peg Jackson for several years, one could not ask for a better risk manager to have in your corner. Her sixth sense is attuned to reputational risk management, a critical element in today's business environment. Her newest book, Reputational Risk Management, is a must read for all business managers and owners; small, large or in between. They cannot afford to not know what they don't know. It can happen to them!" - Devon Blaine, President & CEO, The Blaine Group: A Total Communications Agency and Crisis Management Firm