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Author: Tom Schermer Publisher: Springer Nature ISBN: 9811651302 Category : Business & Economics Languages : en Pages : 170
Book Description
This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman’s revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO’s as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader’s personal lives as well as structured powerful organisations.
Author: Tom Schermer Publisher: Springer Nature ISBN: 9811651302 Category : Business & Economics Languages : en Pages : 170
Book Description
This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman’s revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO’s as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader’s personal lives as well as structured powerful organisations.
Author: Rouco, José Carlos Publisher: IGI Global ISBN: Category : Business & Economics Languages : en Pages : 353
Book Description
In an era characterized by volatility, uncertainty, complexity, and ambiguity (VUCA), organizations are faced with an ever-changing array of crises that pose a threat to both their reputation and operational continuity. From unforeseen disruptions to intense market competition, the need for robust business continuity management and resilience has never been more pressing. Strategic success hinges on an organization's ability to weather the storm and swiftly recover from disasters. Those who fail to know the existing organizational models of continuity and appropriately plan for their business to encounter VUCA may not survive it. Business Continuity Management and Resilience: Theories, Models, and Processes provides an exhaustive overview of business continuity management but also offers innovative methodologies to enhance organizational and personal resilience. By delving into theories, models, and processes, it equips readers with the knowledge needed to navigate crises successfully. Covering crisis communication plans, the role of artificial intelligence, risk management, information technologies in crisis management, leadership skills in a crisis context, emergency response, competency models, virtual and augmented reality centers in training, and stress management, this reference book will help to prepare organizations for VUCA in the future. By fostering awareness, providing best practices, and drawing on lessons learned, this book presents a solution through a strategic imperative for those seeking to fortify organizations against the challenges of today's dynamic business environment.
Author: Nadine Thielemann Publisher: John Benjamins Publishing Company ISBN: 9027249571 Category : Language Arts & Disciplines Languages : en Pages : 309
Book Description
The present volume offers a fresh perspective on political top-down crisis communication across several countries during the first two years of the COVID-19 pandemic. This includes how leaders address the growing awareness of the dangerous impact of social restrictions, along with the controversies surrounding the first vaccination campaigns. Not limited to the Western world, it also offers insights from six East European countries, Uganda, India, and Palestine. Topics discussed range from inconsistent communication patterns to populist xenophobic accents, propagandistic campaigns on vaccines, the impact of authoritarian systems on crisis communication, the contrast between scientific and African folk medicine, and the use of war metaphors. By adopting a comparative perspective, this volume contributes to the growing body of literature on crisis communication during the pandemic, while highlighting important issues and perspectives that have yet to be extensively explored. Moreover, it aims to bridge the gap between linguistic and communication research on leadership communication during times of crisis, stimulating an interdisciplinary dialogue.
Author: Peggy M. Jackson Publisher: Business Expert Press ISBN: 9781935602026 Category : Business ethics Languages : en Pages : 165
Book Description
The Essential Guide to Protecting Your Reputation in Crisis Situations They're here one day and gone the next - corporate giants like Arthur Andersen disappeared in a puff of smoke because their clients no longer had faith in them as auditors. For as large and established as Arthur Andersen was, it could not overcome its reputational crisis in the wake of the Enron collapse. Could this happen to your business, nonprofit or academic institution? Your organization's reputation is its most valuable - and fragile- asset. Some businesses, nonprofits or academic institutions never recover from a reputational crisis. Others pull through and move on to become bigger and better. Your organization's reputation need not be damaged in a crisis! How you handle a crisis will be remembered long after it is passed. Written for businesses, nonprofits and academic institutions Reputational Risk Management will illustrate how to: Leverage the four steps to create and execute an effective crisis management plan.Avoid missteps in dealing with a crisis.Keep everyone prepared to confidently deal with a crisis situation.Employ the secret weapons for managing and surviving a crisis. Endorsements "Having worked with Peg Jackson for several years, one could not ask for a better risk manager to have in your corner. Her sixth sense is attuned to reputational risk management, a critical element in today's business environment. Her newest book, Reputational Risk Management, is a must read for all business managers and owners; small, large or in between. They cannot afford to not know what they don't know. It can happen to them!" - Devon Blaine, President & CEO, The Blaine Group: A Total Communications Agency and Crisis Management Firm
Author: Cass R. Sunstein Publisher: Oxford University Press ISBN: 0199754128 Category : Political Science Languages : en Pages : 208
Book Description
"In Going to Extremes, renowned legal scholar and best-selling author Cass R. Sunstein offers startling insights into why and when people gravitate toward extremism."--Inside jacket.
Author: Anastasiya Saraeva Publisher: LAP Lambert Academic Publishing ISBN: 9783659611186 Category : Languages : en Pages : 92
Book Description
Corporate reputation management has been broadly discussed in the last decade. Many academics and experts pay attention to model and theory development regarding reputation building and maintenance. However, in modern management there is still no consensus to define the term 'reputation'. Moreover, very few management experts have studied reputational changes during times of crisis. Thus, this dissertation will analyse existing reputational definitions; explore how crisis affects organisational processes, and activities and how reputation changes during the crisis. The major focus will be on examination of financial indicators and the media communications of BP plc. and ExxonMobil during the crisis in the Gulf of Mexico and Exxon Valdez in Alaska respectively. The research suggests the basic assumption that reputational crisis hits companies in a financial way might not seem correct as the analysis showed that corporate reputation could be damaged while organisational financial performance did not experience difficulties.
Author: Alaric Hall Publisher: punctum books ISBN: 1950192695 Category : Literary Criticism Languages : en Pages : 395
Book Description
As the global banking boom of the early twenty-first century expanded towards implosion, Icelandic media began calling the country's celebrity financiers útrásarvíkingar: “raiding vikings.” This new coinage encapsulated the macho, medievalist nationalism which underwrote Iceland's exponential financialisation. Yet within a few days in October 2008, Iceland saw all its main banks collapse beneath debts worth nearly ten times the country's GDP.Hall charts how Icelandic novelists and poets grappled with the Crash over the ensuing decade. As the first English-language monograph devoted to twenty-first-century Icelandic literature, it provides Anglophone readers with an introduction to one of the world's liveliest literary scenes. It also contributes a key case study for understanding global artistic responses to the early twenty-first century crisis of runaway, unregulated capitalism, exploring the struggles of writers to adapt realist forms of art to surreal times.As Iceland's biggest crisis since their independence from Denmark in 1944, the effect of the Crash on the national self-image was as seismic as its effects on the economy. This study analyses the centrality of whiteness and the abjection of the “developing world” in Iceland's post-colonial identity, and shows how Crash-writing explores the collisions of Iceland's traditional, nationalist medievalism with a dystopian, Orientalist medievalism associated with the Islamic world.The Crash in Iceland was instantly recognised as offering important economic insights. This book shows how Iceland also helps us to understand the cultural convulsions that have followed the Financial Crisis widely in the West.
Author: S. Luckman Publisher: Springer ISBN: 1137399686 Category : Social Science Languages : en Pages : 311
Book Description
Craft and the Creative Economy examines the place of craft and making in the contemporary cultural economy, with a distinctive focus on the ways in which this creative sector is growing exponentially as a result of online shopfronts and home-based micro-enterprise, 'mumpreneurialism' and downshifting, and renewed demand for the handmade.
Author: Thomas Klikauer Publisher: Springer Nature ISBN: 3030879585 Category : Social Science Languages : en Pages : 513
Book Description
This book argues that media and capitalism no longer exist as separated entities, and posits three reasons why one can no longer exist without the other. Firstly, mass media have become indispensable to capitalism due to the media’s ability to sell the commodities of mass consumerism. Media capitalism also creates pro-capital attitudes among a target population and establishes an ideological hegemony. Thirdly, media capitalism provides mass deception to hide the pathologies of capitalism, which include mass poverty, rising inequalities, and the acceleration of global warming. To illuminate this, the book’s historical chapter traces the emergence of media capitalism. Its subsequent chapters show how media capitalism has infiltrated the public sphere, society, schools, universities, the world of work and finally, democracy. The book concludes by outlining how societies can transition from media capitalism to a post-media- capitalist society.
Author: Tom Schermer
Author: Tom Schermer
Author: Rouco, José Carlos
Author: Nadine Thielemann
Author: Peggy M. Jackson
Author: Cass R. Sunstein
Author: Anastasiya Saraeva
Author: Alaric Hall
Author: S. Luckman
Author: Thomas Klikauer
Author: