Report on Biannual Review of the Office of the Ombudsman May 2008 PDF Download

Author: Queensland. Parliament. Legislative Assembly. Legal, Constitutional, and Administrative Review Committee
Publisher:
ISBN:
Category : Administrative law
Languages : en
Pages :

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Author: Trevor Buck
Publisher: Routledge
ISBN: 1317022416
Category : Law
Languages : en
Pages : 321

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The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.

Author: Ontario. Legislative Assembly. Standing Committee on the Ombudsman
Publisher: Standing Committee on the Ombudsman
ISBN:
Category : Law
Languages : en
Pages : 192

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The Ombudsman Act was passed in 1975. Since that time, no general review of the effectiveness of the Office of the Ombudsman or the Act in meeting their objectives had been undertaken. It was concluded that since much has changed since the Act was first passed, a more general review of the Office should be conducted. The report is organized into two halves. The first half is devoted to examining issues related to the Ombudsman's mandate, power and procedures. This includes developments with respect to the scope of the Ombudsman's function, matters related to the Ombudsman's accessibility, the process for reviewing complaints and the Ombudsman's jurisdiction. The second half of the report examines in considerable detail the Ombudsman's relationship with the government and the Legislature.

Author: Queensland. Parliament. Legislative Assembly. Legal, Constitutional, and Administrative Review Committee
Publisher:
ISBN:
Category : Ombudsman
Languages : en
Pages : 25

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Author:
Publisher: The Committee
ISBN: 9780777866672
Category : Ombudsman Ontario
Languages : en
Pages : 26

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Author: Nora Beausang
Publisher: Bloomsbury Publishing
ISBN: 1526515881
Category : Law
Languages : en
Pages : 2649

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With 2000+ pages of guidance, this important new textbook provides an extensive and in-depth guide to the current labyrinthine regulatory regime relating to consumer and SME credit (by way of cash loans) and protection generally, including the Consumer Protection Code, the Consumer Credit Act (housing loans and non-housing loans), the EU Consumer Credit Regulations, the EU Mortgage Credit Regulations and the Central Bank Housing Loan Regulations. Other lending-related conduct of business requirements are also covered in detail, including the Code of Conduct on Mortgage Arrears, the Lending to SME Regulations, the Code on Related Parties Lending and the Credit Reporting Act, together with applicable EBA/ECB Guidelines dealing with loan origination, product oversight and governance, non-performing exposures/loans and arrears. The regulated activities triggering authorisation as a retail credit firm or credit servicing firm are also addressed in detail. The book additionally extends beyond lending to have application to the wider business of regulated firms in the financial services arena, dealing in detail with issues including the general principles and requirements of the Consumer Protection Code,the fitness and probity regime including the area of minimum competency, distance marketing requirements and other background to the regulatory regime in Ireland including the increased regulatory focus on the culture of regulated firms and product oversight and governance. The available redress/recourse mechanisms are also covered, including the Financial Services and Pensions Ombudsman, the Credit Review Office, the regulatory and other consequences of breach of applicable requirements and the significant risk management area for regulated firms of their customers' statutory right to redress on breach of financial services legislation. In addition, the book has relevance to professionals dealing with consumers in any contractual context including extensive treatment of how the concept of 'consumer' has developed under common law, the unfair commercial practices regime and the increasingly topical area of unfair contract terms legislation. Relevant case law of the Irish courts and other common law jurisdictions, together with an expanding corpus of decisions from the CJEU, are addressed in detail. This book's practical style is designed to assist bankers, other regulated firms, lawyers, compliance professionals and regulators in the application of a complex area. Rather than simply setting out the separate requirements, the book seeks to navigate the at times contradictory legislative and regulatory strands to give (in so far as is possible) a coherent sense of how they integrate. Much of the content is unique and cannot be found in any other publication. An essential addition to the library of every lender, practitioner and compliance and regulatory risk professional, particularly in the areas of consumer and SME credit.

Author: Queensland. Parliament. Legislative Assembly. Legal, Constitutional, and Administrative Review Committee
Publisher:
ISBN:
Category : Administrative law
Languages : en
Pages :

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Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102957990
Category :
Languages : en
Pages : 94

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This annual report from the Parliamentary and Health Service Ombusdman links lessons learned from individual complaints to the wider public for the benefit of improved services. The Ombudsman, whose office dealt with over 11,500 enquiries during the year, reported on 926 investigations across both her jurisdictions. 290 of those reports related to government departments and a range of other public bodies in the UK: of those 68 per cent were fully or partly upheld. 636 reports related to the NHS in England and of those 49 per cent were fully or partly upheld. A number of case studies are included which show how patterns of poor administration can be identified from individual complaints and how the Office has worked with service providers to change their approach. The report also highlights the forthcoming changes to NHS complaints handling which will see a new, simpler system in place from 1 April 2009. Complaints that are not resolved locally by those who delivered the original service may be referred directly to the Ombudsman, so removing the current intermediate review by the Healthcare Commission.

Author: Michael O'Neill
Publisher: Routledge
ISBN: 1134183364
Category : Political Science
Languages : en
Pages : 732

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Book Description
The European Union (EU) Constitution was one of the most important developments in the history of the EU, aiming to make the EU more transparent, relevant and accountable to the citizens of its member states. Current anxieties over the pace and direction of EU integration place this comprehensive study at the forefront of the EU governance debate. O’Neill goes far beyond a simple account of the EU Constitution, focussing also on the response to the current crisis of confidence between the Union and its citizens and how those in power have responded to the challenge. Making a substantial contribution to literature on the EU, key discussion points include: The political crisis behind the Constitution The power politics at work in the negotiations How the Constitution affects EU policymaking The impact on the citizens of the EU This is essential reading for all those wishing to understand the background to one of the key areas within European Politics. Michael O’Neill is Jean Monnet Professor in EU Politics at Nottingham Trent University.

Author: Ann R. Taket
Publisher: Routledge
ISBN: 0415613744
Category : Health & Fitness
Languages : en
Pages : 226

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Book Description
"Important links between health and human rights are increasingly being recognised and human rights can be viewed as one of the social determinants of health. Furthermore, a human rights framework provides an excellent foundation for advocacy on health inequalities, a value-based alternative to views of health as a commodity, and the opportunity to move away from public health action being based on charity. This text aims to demystify the complexity of systems for the protection and promotion of human rights globally, regionally and nationally. It explores the use and usefulness of rights-based approaches as an important part of the tool-box available to health and welfare professionals and community members working in a variety of settings to improve health and reduce health inequities. Global in its scope, Health Equity, Social Justice and Human Rights presents examples from all regions of the world to illustrate the successful use of human rights approaches in fields such as HIV/AIDS, improving accessibility to essential drugs, reproductive health, women's health, and improving the health of marginalised and disadvantaged groups. Understanding human rights and their interrelationships with health and health equity is essential for public health and health promotion practitioners, as well as being important for a wide range of other health and social welfare professionals. This text is valuable reading for students, practitioners and researchers concerned with combating health inequalities and promoting social justice"--Provided by publisher.