Report by the Health Service Ombudsman for England and Local Government Ombudsman on a Joint Investigation Into a Complaint Made by Mrs L PDF Download
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Author: Great Britain. Parliamentary and Health Service Ombudsman Publisher: ISBN: 9780102984163 Category : Languages : en Pages : 51
Book Description
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints. The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Author: Cheryll J. Williams Publisher: CSIRO PUBLISHING ISBN: 1486307604 Category : Science Languages : en Pages : 1388
Book Description
Rare, unique and irreplaceable – precious native rainforests occupy a precariously small part of Australia while retaining a remarkable level of both biological and chemical diversity unrivalled by any other ecosystem. Australia's ancient history and traditions are intimately intertwined with the rainforest plants that humans have utilised as both food and medicine. Phytochemistry of Australia's Tropical Rainforest is a record of this history and details how our understanding of these plants has led to the discovery of anaesthetics, analgesics, steroids, antimalarials and more. It provides an insight into the habitat, ecology and family associations of hundreds of species and explores their future therapeutic potential, alongside phytochemical studies of the ancient plant lineages. Toxicological evaluations of important poisonous plants are also included. Rainforests provide shelter for unique flora and fauna that are counted among the rarest species on Earth, many of which are illustrated in this book. This comprehensive work is an essential reference for phytochemists, ethnobotanists and those with an interest in rainforests and their medicinal and botanical potential.
Author: WestConnex (N.S.W.) Publisher: ISBN: 9781922245823 Category : Express highways Languages : en Pages : 54
Book Description
"WestConnex is the largest integrated transport and urban revitalisation project in Australia, linking Sydney’s west and south-west with the CBD, airport and port in a continuous 33 km motorway that is completely free of traffic lights ...Delivered in three stages over the next decade, the WestConnex motorway project will augment and extend the M4 to the inner city, duplicate the existing M5 East and provide an airport link for journeys to Sydney’s international gateways."--Pages 4 and 6.
Author: New South Wales. Parliament. Legislative Council. General Purpose Standing Committee No. 3 Publisher: ISBN: 9781920788230 Category : Corrections Languages : en Pages : 208
Author: Gino Evan Dal Pont Publisher: ISBN: 9780409334784 Category : Costs (Law) Languages : en Pages : 1083
Book Description
Aims to provide a comprehensive overview of the Australian law of costs in both the lawyer-client and the party-party context. It addresses all Australian jurisdictions (State and Federal), as well as costs in criminal matters, through the relevant statutes, court rules and case law.
Author: New South Wales. Ministry of Health Publisher: ISBN: 9781741874709 Category : Aboriginal Australians Languages : en Pages : 110
Book Description
"This diary gives you information on how to look after yourself and your baby in pregnancy and the busy weeks after the birth. It's about what to expect in labour and birth and how to make informed decisions about your care."--P. 1.
Author: Great Britain. Parliamentary and Health Service Ombudsman Publisher: ISBN: 9780102984163 Category : Languages : en Pages : 51
Book Description
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints. The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Author: Great Britain. Parliamentary and Health Service Ombudsman
Author: Cheryll J. Williams
Author: WestConnex (N.S.W.)
Author: New South Wales. Parliament. Legislative Council. General Purpose Standing Committee No. 3
Author: Gino Evan Dal Pont
Author: New South Wales. Ministry of Health
Author: Great Britain. Parliamentary and Health Service Ombudsman