Author: New South Wales. Independent Commission Against CorruptionPublisher:
ISBN: 9780731003525
Category : Conflict of interests
Languages : en
Pages : 19
Book Description
Report on Investigation Into the Office of the Ombudsman
Author: New South Wales. Independent Commission Against CorruptionPublisher:
ISBN: 9780731003525
Category : Conflict of interests
Languages : en
Pages : 19
Book Description
Report by the Health Service Ombudsman for England and Local Government Ombudsman on a Joint Investigation Into a Complaint Made by Mrs L
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102984163
Category :
Languages : en
Pages : 51
Book Description
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints. The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Report of the Ombudsman
Author: Hawaii. Office of the OmbudsmanPublisher:
ISBN:
Category : Ombudspersons
Languages : en
Pages : 56
Book Description
Report by the Health Service Ombudsman for England of an Investigation Into a Complaint Made by Ms B
Author: Great Britain: Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102986433
Category : Medical personnel
Languages : en
Pages : 24
Book Description
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints.The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Inquiry Upon the Role of the Office of the Ombudsman in Investigating Complaints Against Police
Author: Andrew A. TinkPublisher:
ISBN: 9780730597247
Category : Ombudsman
Languages : en
Pages : 198
Book Description
Injustice in Residential Care
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher: The Stationery Office
ISBN: 9780102953411
Category : Administrative remedies
Languages : en
Pages : 36
Book Description
This joint report from the Health Service Ombudsman and the Local Government Ombudsman investigates complaints made by Mr & Mrs Taylor against Buckinghamshire County Council and Oxfordshire & Buckinghamshire Mental Health Partnership Trust. The complaints concern the care provided to their son, Frank, an adult with severe learning disabilities, from June 2001 to September 2003. Frank has no speech; cannot bathe, shave or dress himself; needs assistance to go to the toilet; needs to wear incontinence pads at night or for any lengthy periods spent outdoors. He needs one-to-one attention for 95 per cent of his waking time. The Council took over responsibility for the operation and management of the home in July 2002. In the care home his care needs were never properly assessed, and a number of significant failings in the level of care were identified. Complaints to both organisations were dealt with slowly, and there was confusion about which body should address the separate aspect of the complaints. Frank was removed from the care home, and kept and cared for at home for three months with no external support. The Ombudsmen, acting jointly under the Regulatory Reform (Collaboration etc between Ombudsmen) Order 2007, investigated. They find maladministration causing injustice and anxiety and distress to Frank and his parents. The conditions and care within the care home were unacceptable, and the Council failed to recognise that when taking over management responsibility. Frank's human rights may also have been infringed. The Ombudsmen recommend a payment of £32,000 as remedy for the injustice and distress caused.
The Citizen and His Council
Author: Justice (Society)Publisher: Stevens Publishing
ISBN: 9780420429605
Category : Local government
Languages : en
Pages : 35
Book Description
Ombudsmen Around the World
Author: Kent M. WeeksPublisher: Berkeley : Institute of Governmental Studies, University of California
ISBN:
Category : Political Science
Languages : en
Pages : 116
Book Description
Ombudsmen Compared
Author: Frank A. StaceyPublisher: Oxford University Press, USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 276
Book Description
Report of the Effectiveness of the Role of the Ombudsman in Respect of Complaints Against the Police
Author: New South Wales. Office of the OmbudsmanPublisher:
ISBN: 9780724074945
Category : Police
Languages : en
Pages : 19
Book Description