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Author: Macy May Marcus Publisher: Createspace Independent Publishing Platform ISBN: 9781517178253 Category : Languages : en Pages : 330
Book Description
Rant of a Retailer outlines the true-life adventures of Macy May Marcus, a seasoned department store manager, complete with insane customers, worse employees, and one horrendous boss. This is a non-fiction humor book on the trials and the (mild) triumphs of working in retail. According to The Wall Street Journal, roughly one of every 10 Americans is employed in the retail sector. This means 30 million of you readers will be able to relate to Macy's stories of agonized fitting room explosions and the horrors of the holidays. All stories are 100% true: every crazy, silly, disastrous, bumbling, lunatic story comes straight from the linoleum-covered racetrack of a major big-box retail store. With Chapters like, "Crazy Customers Make It All Worthwhile", "Returns, or Seriously? You're Really Returning This?", or "Loss Prevention, or Don't Steal! (But if You Do, You Won't Get Caught)", plus a bonus chapter on how to actually get what you want from bored, burnt-out, unmotivated retail employees. This is a laugh-out-loud, must-have manual for anyone who works - or shops - retail!
Author: Macy May Marcus Publisher: Createspace Independent Publishing Platform ISBN: 9781517178253 Category : Languages : en Pages : 330
Book Description
Rant of a Retailer outlines the true-life adventures of Macy May Marcus, a seasoned department store manager, complete with insane customers, worse employees, and one horrendous boss. This is a non-fiction humor book on the trials and the (mild) triumphs of working in retail. According to The Wall Street Journal, roughly one of every 10 Americans is employed in the retail sector. This means 30 million of you readers will be able to relate to Macy's stories of agonized fitting room explosions and the horrors of the holidays. All stories are 100% true: every crazy, silly, disastrous, bumbling, lunatic story comes straight from the linoleum-covered racetrack of a major big-box retail store. With Chapters like, "Crazy Customers Make It All Worthwhile", "Returns, or Seriously? You're Really Returning This?", or "Loss Prevention, or Don't Steal! (But if You Do, You Won't Get Caught)", plus a bonus chapter on how to actually get what you want from bored, burnt-out, unmotivated retail employees. This is a laugh-out-loud, must-have manual for anyone who works - or shops - retail!
Author: Randi Busse Publisher: Rant and Rave Company, Incorporated ISBN: 9780988239500 Category : Languages : en Pages : 192
Book Description
The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.
Author: Dennis Miller Publisher: Forum Books ISBN: 076790575X Category : Humor Languages : en Pages : 226
Book Description
Once again there's good news for those of us who rage at the evening news, shake our heads at Washington's business-as-usual, or watch as politicians carom helplessly between political crises and sex scandals: Dennis Miller is back with his third installment of hilarious observations, I Rant, Therefore I Am. Dennis Miller first gained national acclaim as the wise-guy anchor of "Weekend Update" on "Saturday Night Live." When HBO premiered his weekly talk show in April 1994, both critics and fans enthusiastically agreed: "Dennis Miller Live" was the most refreshing talk show on television. The accolades have continued to pour in. In September 1994, Dennis and his staff won an Emmy Award for writing and have been regularly nominated since. When he takes the stage, the audience demands, "The rants, the rants, the rants," and once again, Dennis Miller delivers the goods. Fans of his smart, quirky, irreverent style of humor are in for another treat-this set of rants is even funnier than the last two rounds. Dennis Miller keeps on ranting in I Rant, Therefore I Am, and speaks his mind on topics like: MODELS-"How ironic that the most exquisite-looking people in the world should end up choosing the profession that requires them to spend all day by the phone waiting for the most hideous people to call them." COLLEGE-"I don't think you should have to pay back college loans unless you get a job in your field. Put some pressure on the school. If I can't pay my bills, I'm not paying yours." CONSUMERS-"You know how to tell when you've got a shopping problem? When the lights in the department store momentarily dim after they slide your credit card through the thing." FAITH-"I envy people who can just let go and totally commit. I, on the other hand, can't even hear the title of the show 'Touched by an Angel' without thinking that a professional baseball player is being sued for sexual harassment." ASTRONAUTS-"Anybody who would strap themselves onto a giant deodorant spray can, set off a series of explosions under their ass until they've been blasted into the icy vacuum of deep space, and then step outside to take a walk must have more balls than a twenty-four-hour Tokyo driving range."
Author: Joseph Turow Publisher: Yale University Press ISBN: 0300225075 Category : Business & Economics Languages : en Pages : 265
Book Description
The author of Media Today offers “a trenchant, timely, and troubling account of [retailers’] data-mining, in-store tracking, and predictive analytics” (The Philadelphia Inquirer). By one expert’s prediction, within twenty years half of Americans will have body implants that tell retailers how they feel about specific products as they browse their local stores. The notion may be outlandish, but it reflects executives’ drive to understand shoppers in the aisles with the same obsessive detail that they track us online. In fact, a hidden surveillance revolution is already taking place inside brick-and-mortar stores, where Americans still do most of their buying. Drawing on his interviews with retail executives, analysis of trade publications, and experiences at insider industry meetings, advertising and digital studies expert Joseph Turow pulls back the curtain on these trends, showing how a new hyper-competitive generation of merchants—including Macy’s, Target, and Walmart—is already using data mining, in-store tracking, and predictive analytics to change the way we buy, undermine our privacy, and define our reputations. Eye-opening and timely, Turow’s book is essential reading to understand the future of shopping. “Turow shows shopping today to be an exercise in unwitting self-revelation—and not only online.”—The Wall Street Journal “Thoroughly researched and clearly presented with detailed evidence and fascinating peeks inside the retail industry. Much of this information is startling and even chilling, particularly when Turow shows how retail data-tracking can enable discrimination and societal stratification.”—Publishers Weekly “Revealing . . . Valuable reading for shoppers and retailers alike.”—Kirkus Reviews
Author: Dennis Miller Publisher: Main Street Books ISBN: 0307799379 Category : Humor Languages : en Pages : 198
Book Description
Dennis Miller is back, and he is Ranting Again in this hilarious compendium of wit, wisdom, and righteous outrage. This is good news for all of us who fume at the country's lack of common sense, and seethe at the absurdity of the daily headlines. Setting his sights higher and wider than ever before, Dennis Miller is at the top of his game, unleashing his unique brand of scathing wit on anything and everything. Taking on such targets as illegal immigration, the sobriety movement, the American school system, and men who wear tight T-shirts even though they have big breasts, Miller proves that nobody is safe from his hilarious yet hard-hitting scrutiny. Showcasing Dennis Miller's trademark blend of wide-ranging allusions, thought-provoking insights, and outrageous opinions, Ranting Again is a brilliant collection that is his sharpest and funniest yet.
Author: Chuck Palahniuk Publisher: Anchor ISBN: 0307455599 Category : Fiction Languages : en Pages : 338
Book Description
Buster “Rant” Casey just may be the most efficient serial killer of our time. A high school rebel, Rant Casey escapes from his small town home for the big city where he becomes the leader of an urban demolition derby called Party Crashing. Rant Casey will die a spectacular highway death, after which his friends gather the testimony needed to build an oral history of his short, violent life. With hilarity, horror, and blazing insight, Rant is a mind-bending vision of the future, as only Chuck Palahniuk could ever imagine.
Author: Steve Dublanica Publisher: Harper Collins ISBN: 0061256684 Category : Biography & Autobiography Languages : en Pages : 322
Book Description
Taken from the popular blog, WaiterRant.net, tells the story from the server's point of view about customer stupidity, arrogance, misbehavior and even human grace.
Author: Macy May Marcus
Author: Macy May Marcus
Author: Randi Busse
Author: Dennis Miller
Author: Joseph Turow
Author: Dennis Miller
Author: Doug Fleener
Author: Chuck Palahniuk
Author: Steve Dublanica
Author: 
Author: Fred Emerson Clark