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Author: Kristin Baird Publisher: eBookIt.com ISBN: 1456601172 Category : Business & Economics Languages : en Pages : 209
Book Description
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Author: Kristin Baird Publisher: eBookIt.com ISBN: 1456601172 Category : Business & Economics Languages : en Pages : 209
Book Description
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Author: Richard DuFour Publisher: Solution Tree Press ISBN: 1935542397 Category : Education Languages : en Pages : 353
Book Description
This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Author: Jon Taffer Publisher: Houghton Mifflin Harcourt ISBN: 0544148304 Category : Business & Economics Languages : en Pages : 259
Book Description
Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
Author: Ken Welsh Publisher: Happy About ISBN: 1600050948 Category : Business & Economics Languages : en Pages : 105
Book Description
Welsh sets the framework for anyone anywhere to develop a level of customer service excellence which will differentiate any business from its competition.
Author: Maxine Kamin Publisher: Routledge ISBN: 0750663634 Category : Business & Economics Languages : en Pages : 226
Book Description
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Author: Kenneth E. Clow Publisher: SAGE Publications ISBN: 1483342956 Category : Business & Economics Languages : en Pages : 719
Book Description
This concise new text covers all the traditional topics of the course, and also contemporary subjects such as data warehousing, Web site management, and CRM — all areas of work that students will encounter in their future marketing careers. Unique to this text is its customer orientation, reflected in its content, but also in the way that the authors organize the material through the sequence of customer acquisition, interactions, and retention. Each chapter includes topical mini-cases such as the launch of the iPhone, e-Harmony.com, and Southwest Airlines. In addition, there are eight full cases in the back of the book, together with a helpful student guide to analyzing a case.
Author: Raul Pupo Publisher: Lulu.com ISBN: 0359741754 Category : Business & Economics Languages : en Pages : 348
Book Description
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Author: Ron Kaufman Publisher: ISBN: 9780984762507 Category : Business & Economics Languages : en Pages : 0
Book Description
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Author: Kristin Baird
Author: Kristin Baird
Author: Richard DuFour
Author: Jon Taffer
Author: Ken Welsh
Author: Talmage Boston
Author: Maxine Kamin
Author: Kenneth E. Clow
Author: Theo Gilbert-Jamison
Author: Raul Pupo
Author: Ron Kaufman