Quality-Oriented Design of Business Processes PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Quality-Oriented Design of Business Processes PDF full book. Access full book title Quality-Oriented Design of Business Processes by Kai Mertins. Download full books in PDF and EPUB format.
Author: Kai Mertins Publisher: Springer Science & Business Media ISBN: 1461550718 Category : Technology & Engineering Languages : en Pages : 207
Book Description
Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.
Author: Kai Mertins Publisher: Springer Science & Business Media ISBN: 1461550718 Category : Technology & Engineering Languages : en Pages : 207
Book Description
Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.
Author: Jörg Becker Publisher: Springer Science & Business Media ISBN: 354024798X Category : Business & Economics Languages : en Pages : 347
Book Description
Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.
Author: Joseph Barjis Publisher: Springer ISBN: 3642241751 Category : Business & Economics Languages : en Pages : 223
Book Description
This book constitutes the post conference proceedings of the 7th International Workshop on Enterprise and Organizational Modeling and Simulation, EOMAS 2011, held in conjunction with CAiSE 2011 in London, UK, in June 2011. Enterprises are purposefully designed systems used to fulfill certain functions. An extended enterprise and organizational study involves both analysis and design activities, in which modeling and simulation play prominent roles. The related techniques and methods are effective, efficient, economic, and widely used in enterprise engineering, organizational study, and business process management. The 14 contributions in this volume were carefully reviewed and selected from 29 submissions, and they explore these topics, address the underlying challenges, find and improve on solutions, and demonstrate the application of modeling and simulation in the domains of enterprises, their organizations and underlying business processes.
Author: Danilo Ardagna Publisher: Springer Science & Business Media ISBN: 3642003281 Category : Business & Economics Languages : en Pages : 725
Book Description
Constitutes the refereed post-workshop proceedings of 9 international workshops held in Milano, Italy, in conjunction with the 6th International Conference on Business Process Management, BPM 2008, in September 2008.
Author: John Krogstie Publisher: Springer ISBN: 3319425129 Category : Computers Languages : en Pages : 262
Book Description
This book covers the whole spectrum of modeling goals to achieve optimal quality in the process model developed. It focuses on how to balance quality considerations across all semiotic levels when models are used for different purposes, and is based on SEQUAL, a framework for understanding the quality of models and modeling languages, which can take into account all main aspects relating to the quality of models. Chapter 1 focuses on the theoretical foundations, introducing readers to the topics of business processes and business process modeling, as well as the most important concept underlying the modeling of business processes. In turn, Chapter 2 addresses the quality of models in general and business process models in particular. Chapter 3 contains a specialization of SEQUAL for quality of business process models. In Chapter 4, examples of the practical uses of business process models are provided, together with the results of detailed case studies on how to achieve and maintain quality in business process models. Chapter 5 presents a process modeling value framework that demonstrates how to achieve more long-term and higher return on investment with regard to (business) process and enterprise models. Lastly, Chapter 6 reviews the main points of the book and discusses the potential for business process modeling in the future through its combination with other types of modeling. The book has two intended audiences. It is primarily intended for computer science, software engineering and information system students at the postgraduate level who want to know more about business process modeling and the quality of models in preparation for professional practice. The second audience consists of professionals with extensive experience in and responsibilities related to the development and evolution of process-oriented information systems and information systems methodologies in general, who need to formalize and structure their practical experience or update their knowledge as a way to improve their professional activity. The book also includes a number of real-world case studies that make it easier to grasp the main theoretical concepts, helping readers apply the approaches described.
Author: John Maleyeff Publisher: Routledge ISBN: 100058772X Category : Business & Economics Languages : en Pages : 225
Book Description
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Author: Benjamin Nagel Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Service-oriented architectures have emerged as an architectural style for the design of business applications. Accordingly, business process models play a central role in the description of business requirements as well as in the specification of required service compositions.The modeling of business processes is not pursued for its own sake, but contributes to the achievement of strategic concerns represented by business goals. In order to evaluate the suitability of business process models, e.g. with respect to completeness and relevance, their relations to business goals need to be considered. This comprises the initial specification of business goals and business processes as well as the preservation of consistency between evolving models.In previous work, several goal-oriented requirements engineering approaches and business process modeling techniques have been proposed. Nonetheless, there is no integrated specification method that supports the goal-oriented specification, the systematic derivation of business process models and the assurance of quality in a sufficient manner.In this thesis, we present an approach for goal-oriented business process engineering that provides modeling techniques and analysis capabilities to assure the overall specification quality. Based on an existing goal-modeling notation, we introduce an extended modeling approach that supports the expression of goal dependencies, relevant business context elements and the identification of composable actions. Further, we describe a systematic derivation method to ensure the consideration of this information in the business process composition. To ensure a valid and consistent specification, a quality analysis and assurance framework is introduced. ; eng
Author: Angelo Baratta Publisher: iUniverse ISBN: 1450275389 Category : Business & Economics Languages : en Pages : 329
Book Description
Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon. That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes. By mastering process design, organizations can achieve much higher success rates, and all stakeholders can benefit. With this guidebook, you'll learn how to improve performance by employing the Relational Process Model - a systematic approach to designing a business processes. You'll learn: the power of linking execution to strategy; various strategies to make value visible; how to measure and promote excellence; ways to promote meaningful change; many other methods to improve business operations. It is essential to improve the design of business processes because organizations don't just deliver services - they are also where people spend a good portion of their lives. Connect strategy, processes, projects, and performance, and equip yourself with the tools you need to improve your organization with More Perfect by Design.
Author: Peter Franz Publisher: McGraw Hill Professional ISBN: 0071791728 Category : Business & Economics Languages : en Pages : 241
Book Description
Seize the competitive advantage with BPM at the heart of your strategy Value-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed view of BPM as a powerful management approach. Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient and agile business processes. Dr. Mathias Kirchmer, Accenture's Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice, as well as the program for the development of Accenture's Business Process Reference Models across industries and functional areas.
Author: Kai Mertins
Author: Kai Mertins
Author: Kai Mertins
Author: Jörg Becker
Author: Joseph Barjis
Author: Danilo Ardagna
Author: John Krogstie
Author: John Maleyeff
Author: Benjamin Nagel
Author: Angelo Baratta
Author: Peter Franz