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Author: Sandra J. Sucher Publisher: PublicAffairs ISBN: 1541756665 Category : Business & Economics Languages : en Pages : 304
Book Description
A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.
Author: Jared D. Harris Publisher: Cambridge University Press ISBN: 9781107650206 Category : Business & Economics Languages : en Pages : 0
Book Description
Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics.
Author: Sandra J. Sucher Publisher: PublicAffairs ISBN: 1541756665 Category : Business & Economics Languages : en Pages : 304
Book Description
A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.
Author: Samuel A. DiPiazza, Jr. Publisher: John Wiley & Sons ISBN: 0471432539 Category : Business & Economics Languages : en Pages : 210
Book Description
Business reporting in a post-apocalypse global marketplace Clearly, now is the time for creating an effective business-reporting model appropriate for the markets of the twenty-first century. Rather than start from scratch after the Enron-Andersen fiasco, two leading consultants from PricewaterhouseCoopers present a plan that supplements the current model, one in which executives, accountants, analysts, investors, regulators, and other stakeholders can truly embrace the spirit of transparency. The Future of Corporate Reporting highlights the best practices for global financial reporting, explaining the concept of "performance auditing," which focuses on the real performance of the business as opposed to technical adherence to GAAS. Eccles and Masterson also discuss the pros and cons of GAAP v. IAS, present new approaches to reforming financial reporting, and outline a twenty-first-century model of accounting that will improve markets and benefit shareholders.
Author: Sue Llewellyn Publisher: Routledge ISBN: 1135929726 Category : Business & Economics Languages : en Pages : 276
Book Description
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Author: Jared D. Harris Publisher: Cambridge University Press ISBN: 1139992120 Category : Business & Economics Languages : en Pages : 399
Book Description
Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics.
Author: Russell Mokhiber Publisher: Random House (NY) ISBN: Category : Business & Economics Languages : en Pages : 464
Book Description
This well-documented report on the corporate behavior that has an adverse impact on public health and environment provides an overview of the problems and offers solutions and reforms to make corporations more responsive to the public good.
Author: Timothy L. Fort Publisher: Cambridge University Press ISBN: 1107321026 Category : Business & Economics Languages : en Pages : 366
Book Description
Ethical business behavior has an unexpected payoff: it reduces the likelihood of violence. This insight forms the basis of Business, Integrity, and Peace, first published in 2007. Academic and popular interest in the topics of corporate responsibility and 'peace through commerce' has surged. This book demonstrates that the adoption of generally accepted ethical business practices does not require wholesale changes in corporate governance. It does require, however, the development of more reflexive and self-regulating models of corporate decision-making, drawing upon three strands of existing corporate responsibility approaches: the legal, the managerial, and the aesthetic. Fort introduces the concept of Total Integrity Management, providing an integrative framework that transcends disciplinary boundaries to create ethical corporate cultures, which in turn offer the best opportunity for corporations to become instruments of peace. Business, Integrity, and Peace is an important and provocative work that will appeal to academic scholars, business leaders and policy-makers alike.
Author: Kathy Bloomgarden Publisher: St. Martin's Press ISBN: 1429953756 Category : Business & Economics Languages : en Pages : 241
Book Description
TRUST: The Secret Weapon of Effective Business Leaders taps into a powerful current in American business – the importance of trust in a business's corporate strategy. In today's environment, leaders who add the most value to their companies tend to make decisions based not on short-term financial goals, but on strongly-held values. They develop a reservoir of trust among their key stakeholders and use it to speak frankly as challenges arise. These leaders are inspired by an adherence to principles that form, for each of them, a platform of rock-solid values they will not violate. TRUST brings into vivid focus the characteristics that make today's leaders successful, and the principles and techniques they use to earn the confidence of employees, colleagues, customers and the public. Using dozens of interviews with top business leaders, as well as real-life anecdotes and situations, CEO and business adviser Kathy Bloomgarden offers practical recommendations that can be applied by anyone, whether a corporate CEO, an executive of a not-for-profit organization, a politician, a division president, or even an ambitious young person at the beginning of his or her career.
Author: Sheldon Rampton Publisher: Tarcher ISBN: Category : Business & Economics Languages : en Pages : 374
Book Description
"In Trust Us, We're Experts! journalists Sheldon Rampton and John Stauber unmask the sneaky and widespread methods industry uses to influence opinion through bogus reports, doctored data, and manufactured facts. Rampton and Stauber show how corporations and public relations firms have seized upon remarkable new ways of exploiting your trust to get you to buy what they have to sell: letting you hear their pitch from a neutral third party, such as a professor or a pediatrician or a soccer mom or a watchdog group." "The problem is, these third parties are usually anything but neutral. They have been handpicked, cultivated, and meticulously packaged in order to make you believe what they say. In many cases, they have been paid handsomely for their "opinions.""--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Author: Roderick M. Kramer Publisher: OUP USA ISBN: 0199756082 Category : Business & Economics Languages : en Pages : 297
Book Description
Restoring Trust in Organizations and Leaders is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose and assess remedies.
Author: Sandra J. Sucher
Author: Jared D. Harris
Author: Sandra J. Sucher
Author: Samuel A. DiPiazza, Jr.
Author: Sue Llewellyn
Author: Jared D. Harris
Author: Russell Mokhiber
Author: Timothy L. Fort
Author: Kathy Bloomgarden
Author: Sheldon Rampton
Author: Roderick M. Kramer