Author: Jo Harris-Wehling
Publisher: National Academies
ISBN:
Category : Long-term care facilities
Languages : en
Pages : 314

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Book Description

Author: Great Britain: Law Commission
Publisher: The Stationery Office
ISBN: 9780118404945
Category : Law
Languages : en
Pages : 106

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Book Description
This report presents proposals by the Law Commission for reforms to make it easier to complain if you suffer poor public services. The public services ombudsmen have wide-ranging powers to investigate complaints against health service providers, housing associations and a host of Government departments and agencies. Complaints are dealt with for free and can result in financial compensation and an apology. But the procedures for making a complaint are often outdated and inconsistent. For example, complaints must usually be submitted in writing and in some cases can be made only through an MP. The proposed reforms will help to keep cases out of court: under current rules the ombudsman should not deal with a complaint after court proceedings have begun, even if the complainant was badly advised to go to court. In future, the Law Commission would like courts to transfer appropriate cases to the ombudsman. The consultation focuses on five statutory ombudsmen: the Parliamentary Commissioner for Administration, Public Services Ombudsman for Wales, and the Local Government, Health Service and Housing Ombudsmen

Author: Trevor Buck
Publisher: Routledge
ISBN: 1317022424
Category : Law
Languages : en
Pages : 309

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Book Description
The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.

Author: Mary Seneviratne
Publisher: Cambridge University Press
ISBN: 9780406946768
Category : Law
Languages : en
Pages : 386

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Book Description
Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.

Author: Great Britain. Public Services Ombudsman for Wales
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : cy
Pages : 66

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Book Description

Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee
Publisher: The Stationery Office
ISBN: 0215071743
Category : Political Science
Languages : en
Pages : 64

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Book Description
In this report the Public Administration Select Committee (PASC) calls for a 'People's Ombudsman' and says the Parliamentary and Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments and agencies, is outdated. Citizens should have direct and more user-friendly access to the Ombudsman. None of the Ombudsmen created since the PHSO's operations were established in legislation 47 years ago have adopted the same restricted model as the Parliamentary Ombudsman. As a priority, the restriction on citizens' direct and open access to PHSO, known as the MP filter, must be abolished (as is already the case in respect of NHS complaints). PHSO must be able to receive complaints other than in writing: such as in person, by telephone or online, just as is expected of any normal complaints system. PHSO should have powers to investigate areas of concern without having first to receive a complaint from a service user. Parliament should strengthen the accountability of PHSO. PASC, along with other Departmental Select Committees, should make greater use of the intelligence gathered by the PHSO to hold Government to account. A consultation should be held on the creation of a single public services ombudsman for England. At the same time, there must be a distinctive ombudsman service for UK non-devolved matters.

Author: Wales. Public Services Ombudsman for Wales
Publisher:
ISBN:
Category :
Languages : en
Pages : 22

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Book Description

Author: Great Britain
Publisher: The Stationery Office
ISBN: 9780105610052
Category : Law
Languages : en
Pages : 114

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Book Description
These notes refer to the Public Services Ombudsman (Wales) Act 2005 (c. 10) (ISBN 0105410055) which received Royal Assent on 7 April 2005

Author: Great Britain: Law Commission
Publisher: The Stationery Office
ISBN: 9780102973785
Category : Law
Languages : en
Pages : 94

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Book Description
The public services ombudsmen provide a vital redress mechanism for aggrieved citizens; they are free for complainants, confidential and swift. This report deals with the five public services ombudsmen operating in England and Wales: (1) The Parliamentary Commissioner; (2) The Local Government Ombudsman; (3) The Health Service Ombudsman; (4) The Public Services Ombudsman for Wales; and (5) The Housing Ombudsman. The overarching aim is to recommend modernisation of the statutes for these ombudsmen: clarifying them where required; reforming them where the Commission thinks this would facilitate the work of the ombudsmen; increasing transparency and accountability where necessary. The Commission could not consider fundamental institutional design, and did not look at the creation of new ombudsmen or the amalgamation of the existing ombudsmen. The subject matter of the ombudsmen's work or the definition of "maladministration" was also not considered. The report is divided in to 5 parts including the recommendation to commission a general review of the role of the public services ombudsmen and their relationship with other institutions for administrative justice, such as judicial review or tribunals; access to the ombudsmen; the ombudsmen process; resolution, report & sharing experience; and independence & accountability

Author: Great Britain. Public Services Ombudsman for Wales
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : cy
Pages : 66

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Book Description