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Author: Christy Zlatos Publisher: ISBN: 9781574405392 Category : Academic libraries Languages : en Pages : 55
Book Description
The 55-page study profiles the development and management of reference services at seven American institutions of higher education : the University of Arizona, Bowling Green State University, California State University--Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to : the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of "personal librarian programs" and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. Other issues discussed in the report include : relationship building with student "customer" : use of surveying and focus groups to assess the quality of the student reference experience ; collaboration with library subject specialists ; staff training and dealing with a plethora of reference librarian retirements ; and much more.
Author: Christy Zlatos Publisher: ISBN: 9781574405392 Category : Academic libraries Languages : en Pages : 55
Book Description
The 55-page study profiles the development and management of reference services at seven American institutions of higher education : the University of Arizona, Bowling Green State University, California State University--Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to : the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of "personal librarian programs" and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. Other issues discussed in the report include : relationship building with student "customer" : use of surveying and focus groups to assess the quality of the student reference experience ; collaboration with library subject specialists ; staff training and dealing with a plethora of reference librarian retirements ; and much more.
Author: Paul Kelsey Publisher: Primary Research Group Inc ISBN: 157440122X Category : Academic libraries Languages : en Pages : 112
Book Description
The study profiles the interlibrary loan efforts of nine leading American colleges: the University of Texas at Arlington, Tulane University, the University of Minnesota, Indiana University-Purdue University Indianapolis, Brigham Young University, the University of Tennessee, Colorado State University, Oberlin College and Stony Brook University. The libraries interviewed shared their thoughts on a broad range of topics including but not restricted to: workflow management, productivity measures, departmental organization, budgets and spending trends, service to distance learning students, copyright and licensing issues, measures for special collections, automation and software use, use of institutional repositories and open access publications, shipping costs and procedures, and many other facets of academic interlibrary loan management. The purpose of the report is to define and diffuse best practices by profiling measures taken by nine leading institutions of higher education. Although the report contains much useful quantitative information, especially relating to budgets and employment, the focus in this report is on a journalistic narrative explaining departmental goals, procedures and practices and evaluating results.
Author: Kay Ann Cassell Publisher: American Library Association ISBN: 1555708595 Category : Language Arts & Disciplines Languages : en Pages : 532
Book Description
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Author: Jo Bell Whitlatch Publisher: ALA Editions ISBN: 9780838917800 Category : Language Arts & Disciplines Languages : en Pages : 0
Book Description
Reference and user services librarians need to be in charge of their own careers. And when it comes to their own professional development, that means being proactive.
Author: Linda S Katz Publisher: Routledge ISBN: 1317955552 Category : Language Arts & Disciplines Languages : en Pages : 148
Book Description
Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.
Author: Jo Bell Whitlatch Publisher: Psychology Press ISBN: 1560247312 Category : Libraries and schools Languages : en Pages : 303
Book Description
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Author: Primary Research Group Publisher: Primary Research Group Inc ISBN: 1574400681 Category : Academic libraries Languages : en Pages : 84
Book Description
This report looks closely at the licensing and copyright management practices of leading academic, special and state libraries. Among the organziations profiled are: The University of Idaho, IBM, PriceWaterhouseCoopers, the University of South Carolina, and many others. Issues discussed include: recruitment of group buying partners, terms of consortium membership, authentication, archiving, title record keeping and accounting, the consolidation of buying power, state mandated contract language, changes in pricing over the life of contracts - and many other issues that impact database licensing.
Author: Janet Pinkley Publisher: Assoc of College & Research Libraries ISBN: 9780838939017 Category : Languages : en Pages : 214
Book Description
Community colleges are a cornerstone of higher education and serve the unique needs of the communities in which they reside. In 2019, community colleges accounted for 41 percent of all undergraduate students in the United States. Community college librarians are engaged in meaningful work designing and delivering library programs and services that meet the needs of their diverse populations and support student learning. The Community College Library series is meant to lift the voices of community college librarians and highlight their creativity, tenacity, and commitment to students. The Community College Library: Assessment explores the research, comprehensive plans, and new approaches to assessment being created by community college librarians around the U.S. Chapters include sample activities and materials and cover topics including assessing student learning while shifting from Standards to Framework; investigating and communicating library instruction's relationship to student retention; and building librarian assessment confidence through communities of research practice. This book demonstrates the innovative and replicable ways community college librarians are measuring, evaluating, and reflecting on the services they provide, and how to use these assessments to demonstrate the value and impact of library services and advocate for resources.
Author: Christy Zlatos
Author: Christy Zlatos
Author: Paul Kelsey
Author: Kay Ann Cassell
Author: Jo Bell Whitlatch
Author: Kathleen Lehman
Author: Linda S Katz
Author: Ruth A. Fraley
Author: Jo Bell Whitlatch
Author: Primary Research Group
Author: Janet Pinkley