Author: Stoakley Walter SwansonPublisher:
ISBN:
Category : Automobile industry and trade
Languages : en
Pages : 458
Book Description
Profile of the Automotive Retailer
Author: Stoakley Walter SwansonPublisher:
ISBN:
Category : Automobile industry and trade
Languages : en
Pages : 458
Book Description
The IRS Research Bulletin
Author: Publisher:
ISBN:
Category : Economic forecasting
Languages : en
Pages : 152
Book Description
American Car Dealership
Author: Robert GenatPublisher: MotorBooks International
ISBN: 1610608038
Category : Automobile dealers
Languages : en
Pages : 172
Book Description
A General Description of the Corporation Source Book
Author: Description of the Sample for the Monthly Retail Trade Report
Author: United States. Bureau of the CensusPublisher:
ISBN:
Category : Retail trade
Languages : en
Pages : 28
Book Description
Description of the Sample for the Monthly Retail Trade Report; Sampleselection, Estimating Procedure, Reliability of the Estimates, Sampling Errors
Author: United States. Bureau of the CensusPublisher:
ISBN:
Category :
Languages : en
Pages : 30
Book Description
A General Description of the Corporation Source Book
Author: Janice ColemanPublisher:
ISBN:
Category : Corporations
Languages : en
Pages : 32
Book Description
Customers for Life
Author: Carl SewellPublisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
A General Description of the Corporation Source Book
Author: Sandra BybergPublisher:
ISBN:
Category : Corporations
Languages : en
Pages : 40
Book Description
Retail Geography and Intelligent Network Planning
Author: Mark BirkinPublisher: John Wiley & Sons
ISBN: 9780471497615
Category : Science
Languages : en
Pages : 308
Book Description
"Retail Intelligence & Network Planning" baut auf dem Erfolg des Vorgängerbandes "Intelligent GIS" auf, in dem Grundlagen und Anwendungen von GIS und Raummodellen für die strategische Planung ausführlich dargelegt wurden. "Retail Intelligence & Network Planning" konzentriert sich in erster Linie auf den breiten Einzelhandelssektor; die hier behandelten Beispiele stammen aus einer Vielzahl von Branchen. Die Autoren erläutern, wie wichtig Fallstudien für die moderne Standortforschung sind und behandeln eine breite Palette von Fragen zu Standort, Distribution und Management der Vertriebskanalproblematik, die für Einzelhandels- und Dienstleistungsunternehmen von großem Interesse sind.