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Author: H. Berberoğlu Publisher: ISBN: 9781895861129 Category : Hotel front desk personnel Languages : en Pages : 189
Book Description
Finally a book that covers all the service departments of a hotel: front office operations, switchboards, reservations, housekeeping and maintenance. The detail provided will help both trainees and seasoned employees function flawlessly. Covers hotel design and hotel law. An invaluable book for all who plan to make the hotel business their career, or manage a small or large hotel. All hospitality students will benefit from the contents.
Author: Robin E. Craven Publisher: Penguin ISBN: 9781592574629 Category : Business & Economics Languages : en Pages : 404
Book Description
A revised handbook on how to plan a meeting or conference addresses site selection, contract negotiation, publicity, entertainment, scheduling, setting up and breaking down, event logistics, menus, A/V requirements, budgeting and expenses, and emergencies. Original.
Author: Lynn Johnson Golabowski Publisher: Penguin ISBN: 144062593X Category : Business & Economics Languages : en Pages : 404
Book Description
You’re no idiot, of course. You know you can’t throw a corporate function together overnight—especially if you want to impress clients, shareholders, and upper management. Whether you’re prepared to tackle the task yourself or you’re considering hiring a professional, you want your event to be a stellar occasion to remember. The Complete Idiot’s Guide® to Meeting and Event Planning, Second Edition, will show you how to organize any company gathering on time and on budget, whether you’re hosting 10 or 10,000. In this revised and updated Complete Idiot’s Guide®, you get: • Up-to-date information on planning and budgeting software, phone and data lines, audio and video, and satellite bookings. • Expanded coverage on international conferences—via remote, abroad, or by international components. • Ideas for smoothly dealing with last-minute glitches and crises.
Author: Elizabeth Jimenez Publisher: Independently Published ISBN: Category : Languages : en Pages : 0
Book Description
Rooms Division Management and Control System is a comprehensive framework implemented in the hospitality industry to efficiently manage and oversee the various aspects of a hotel's rooms division department. This system encompasses a range of operational processes, technology, and strategies aimed at optimizing guest experiences, maximizing room revenue, and ensuring smooth operations.
Author: Michael L. Kasavana Publisher: Educational Institute ISBN: 9780133430783 Category : Hotel management Languages : en Pages : 0
Book Description
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.