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Author: Stafford Vaughan Publisher: "O'Reilly Media, Inc." ISBN: 1449343643 Category : Business & Economics Languages : en Pages : 188
Book Description
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Stafford Vaughan Publisher: "O'Reilly Media, Inc." ISBN: 1449343643 Category : Business & Economics Languages : en Pages : 188
Book Description
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Stafford Vaughan Publisher: "O'Reilly Media, Inc." ISBN: 1491900784 Category : Customer relations Languages : en Pages : 195
Book Description
Annotation Implementing the Zendesk customer service software as part of your companys operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your companys needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, youll be able to determine the best way to put Zendesks vast potential to work for your company. Apply custom branding to your user-facing support portalMitigate risk by implementing various Zendesk security featuresManage profiles and permissions for users, agents, and administratorsCreate tickets from email, voice, chat, feedback tabs, and social mediaCapture and classify help requests through standard and custom fieldsUse techniques to build an efficient agent support processAutomate your business rules in Zendesk to streamline your workflowProvide your customers with self-service support.
Author: Cedric F. Jacob Publisher: Packt Publishing Ltd ISBN: 1786462567 Category : Computers Languages : en Pages : 405
Book Description
Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.
Author: Laura D. Rosenthal Publisher: Elsevier Health Sciences ISBN: 0323936792 Category : Medical Languages : en Pages : 2896
Book Description
Lehne's Pharmacotherapeutics for Advanced Practice Nurses and Physician Assistants, 3rd Edition builds on the same foundation of clearly explained, up-to-date, and clinically current content as Lehne's trusted undergraduate text, while focusing on the information that advanced practice nurses and Physician Assistants specifically need for safe and effective prescribing. Introductory chapters provide foundational content in the areas of prescriptive authority, rational drug selection, prescription writing, and promoting positive outcomes of drug therapy. Core drug chapters focus on the drugs that you will most commonly see in clinical practice. Pharmacotherapeutic decision-making is emphasized, with Black Box Warnings and new Drug Decision Guide boxes. This edition features completely updated content with new chapters on drugs for sexual dysfunction and drugs for transgender health. It's everything you need to be a safe and effective prescriber!
Author: Stafford Vaughan Publisher: "O'Reilly Media, Inc." ISBN: 1449343600 Category : Computers Languages : en Pages : 188
Book Description
Implementing Zendesk as part of your company’s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. Through several real-world examples, you’ll also discover how other companies use the product, so you can determine how best to put Zendesk’s potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Nils Rebehn Publisher: Independent Publishing Network ISBN: 9781800496415 Category : Languages : en Pages : 250
Book Description
Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners-no technical background required. Do you need to learn Zendesk for your job? You want to use Zendesk but don't know where to start? Are you getting lost in the documentation? This book is based on the best-selling course "Zendesk for Customer Service Agents". Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step. You will learn about Zendesk basics and the user interface What tickets are and where they come from How to work with tickets and respond to customers How to solve email tickets Zendesk productivity tips and best practices The author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.
Author: Zhanming Liang Publisher: Taylor & Francis ISBN: 1040216722 Category : Medical Languages : en Pages : 214
Book Description
The new edition of this best-selling text presents the tools and techniques for effectively managing every kind of development and change in health and community services, while also balancing the needs of a range of stakeholders. It offers practical, problem-solving strategies based on real-life scenarios. A core competency for health and community service practitioners internationally, project management is a key challenge for both new and existing staff. This practitioner’s guide uses project stories and examples to illustrate the core challenges that practitioners may face, including managing the project life cycle, project planning, execution and evaluation, risk management, handling change and building effective teams. Alongside new interviews with staff working across a range of sectors, this edition includes new content on career development and pathways as well as the growing integration of project methods into general management, and the impact of broader changes like digital innovation and transformation. Written by highly experienced authors, and underpinned by the latest research, this enlightening and practical guide is an essential resource for anyone studying or working in health and community services.
Author: Barbosa, Belem Publisher: IGI Global ISBN: 1799890104 Category : Business & Economics Languages : en Pages : 614
Book Description
In a global and digital society, businesses are constantly being challenged by innovative and disruptive management strategies. The dramatic changes that took place in all corners of the world during the COVID-19 pandemic confirmed that companies need to update their resources and anticipate trends. The current changes introduced by digitalization offer endless innovation scenarios and strategic opportunities to companies but also demand an accurate and structured analysis of drivers, motivations, and determinants for success in this transformation. The Handbook of Research on Smart Management for Digital Transformation analyzes the drivers of digital transformation in businesses and assesses digital transformation success factors in the short, medium, and long run. This critical reference source is comprised of theoretical and empirical chapters as well as case studies on digital adoption by companies in different business sectors. Covering topics such as brand messaging, digital media platforms, and success determinants, this book is an essential resource for managers, researchers, educators of higher education, business students, digital strategists, business associations, communication and marketing agencies, entrepreneurs, and academicians.
Author: Zed A. Shaw Publisher: Addison-Wesley Professional ISBN: 0134693906 Category : Computers Languages : en Pages : 752
Book Description
You Will Learn Python 3! Zed Shaw has perfected the world’s best system for learning Python 3. Follow it and you will succeed—just like the millions of beginners Zed has taught to date! You bring the discipline, commitment, and persistence; the author supplies everything else. In Learn Python 3 the Hard Way, you’ll learn Python by working through 52 brilliantly crafted exercises. Read them. Type their code precisely. (No copying and pasting!) Fix your mistakes. Watch the programs run. As you do, you’ll learn how a computer works; what good programs look like; and how to read, write, and think about code. Zed then teaches you even more in 5+ hours of video where he shows you how to break, fix, and debug your code—live, as he’s doing the exercises. Install a complete Python environment Organize and write code Fix and break code Basic mathematics Variables Strings and text Interact with users Work with files Looping and logic Data structures using lists and dictionaries Program design Object-oriented programming Inheritance and composition Modules, classes, and objects Python packaging Automated testing Basic game development Basic web development It’ll be hard at first. But soon, you’ll just get it—and that will feel great! This course will reward you for every minute you put into it. Soon, you’ll know one of the world’s most powerful, popular programming languages. You’ll be a Python programmer. This Book Is Perfect For Total beginners with zero programming experience Junior developers who know one or two languages Returning professionals who haven’t written code in years Seasoned professionals looking for a fast, simple, crash course in Python 3
Author: Stafford Vaughan
Author: Stafford Vaughan
Author: Stafford Vaughan
Author: Cedric F. Jacob
Author: Laura D. Rosenthal
Author: Stafford Vaughan
Author: Stafford Vaughan
Author: Nils Rebehn
Author: Zhanming Liang
Author: Barbosa, Belem
Author: Zed A. Shaw