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Author: Kiran Mirchandani Publisher: Cornell University Press ISBN: 0801464617 Category : Social Science Languages : en Pages : 189
Book Description
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Author: Kiran Mirchandani Publisher: Cornell University Press ISBN: 0801464617 Category : Social Science Languages : en Pages : 189
Book Description
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Author: Kiran Mirchandani Publisher: Cornell University Press ISBN: 0801464145 Category : Social Science Languages : en Pages : 189
Book Description
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients-to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Author: Melanie Joyce Publisher: eBook Partnership ISBN: 1781473536 Category : Languages : en Pages : 30
Book Description
The Full Flight series of reading books are for children and young adults aged 8 to 14 and over who are struggling to read. Each book has been carefully written for those with a reading age of approximately 7 to 8, but are packed full of adventure and brilliant illustrations to really grab the reader interest. Ed, Carla and their Dad are heading out to the country for a camping trip. But do they know that they are being followed.
Author: Gutierrez, Jairo Publisher: IGI Global ISBN: 1605660957 Category : Computers Languages : en Pages : 464
Book Description
"This book presents quality articles focused on key issues concerning the planning, design, maintenance, and management of telecommunications and networking technologies"--Provided by publisher.
Author: Stacy Jewell Publisher: Page Publishing Inc ISBN: 1640274502 Category : Young Adult Fiction Languages : en Pages : 162
Book Description
After the U.S. government figures out how to clone humans, they test and move everyone into living communities. People with a specific gene are kidnapped and taken to cloning facilities to be cloned. In doing this, the government ticks off three special individuals who vow to stop this age of cloning. Trust will be tested and commands will be given. Can these three truly save humanity from the age of cloning? If they can, how will they do it? Will the government be able to stop them, or is it too late to continue the age of cloning?
Author: Chuck Hogan Publisher: Simon and Schuster ISBN: 141655887X Category : Fiction Languages : en Pages : 307
Book Description
Another fabulous Boston-based thriller by Chuck Hogan, this one involving an Iraq war veteran who gets involved with dangerous big-time drug dealers.
Author: Carole McGranahan Publisher: Duke University Press ISBN: 1478002085 Category : Social Science Languages : en Pages : 485
Book Description
How do we live in and with empire? The contributors to Ethnographies of U.S. Empire pursue this question by examining empire as an unequally shared present. Here empire stands as an entrenched, if often invisible, part of everyday life central to making and remaking a world in which it is too often presented as an aberration rather than as a structuring condition. This volume presents scholarship from across U.S. imperial formations: settler colonialism, overseas territories, communities impacted by U.S. military action or political intervention, Cold War alliances and fissures, and, most recently, new forms of U.S. empire after 9/11. From the Mohawk Nation, Korea, and the Philippines to Iraq and the hills of New Jersey, the contributors show how a methodological and theoretical commitment to ethnography sharpens all of our understandings of the novel and timeworn ways people live, thrive, and resist in the imperial present. Contributors: Kevin K. Birth, Joe Bryan, John F. Collins, Jean Dennison, Erin Fitz-Henry, Adriana María Garriga-López, Olívia Maria Gomes da Cunha, Matthew Gutmann, Ju Hui Judy Han, J. Kēhaulani Kauanui, Eleana Kim, Heonik Kwon, Soo Ah Kwon, Darryl Li, Catherine Lutz, Sunaina Maira, Carole McGranahan, Sean T. Mitchell, Jan M. Padios, Melissa Rosario, Audra Simpson, Ann Laura Stoler, Lisa Uperesa, David Vine
Author: Publisher: ISBN: Category : Languages : en Pages : 108
Book Description
Popular Science gives our readers the information and tools to improve their technology and their world. The core belief that Popular Science and our readers share: The future is going to be better, and science and technology are the driving forces that will help make it better.
Author: Teresa G Daley Publisher: Gail Daleys Fine Art ISBN: Category : Fiction Languages : en Pages : 212
Book Description
"A fast-paced Sci-Fi thriller of adventure, mystery and romance in a post-apocalyptic dystopian society." Are Clones Human or Property? Do you believe there are disposable people? Is a clone the property of the creator, or are they simply artificially created humans? Tally is one of three identical triplets. Are she and her sisters artificial beings? Clones created in a lab but raised as human girls? She had always been told they are human, but are they? She needs to know Now, because the battle over the humanity of artificially created people is heating up., and Tally and her sisters are caught in the middle ; a clone manufacturing company is attempting to claim them as their property. Escaped Clones are attacking isolated farms and houses and the state legislature is considering a law to make everyone submit to a DNA scan to screen for Cloning markers. When she rescues 6 babies after a massacre on a Clone farm, Tally must decide what she believes about what makes a person human.
Author: Jeffrey J. Sallaz Publisher: ISBN: 0190630655 Category : Business & Economics Languages : en Pages : 257
Book Description
The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.
Author: Kiran Mirchandani
Author: Kiran Mirchandani
Author: Kiran Mirchandani
Author: Melanie Joyce
Author: Gutierrez, Jairo
Author: Stacy Jewell
Author: Chuck Hogan
Author: Carole McGranahan
Author: 
Author: Teresa G Daley
Author: Jeffrey J. Sallaz