Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review PDF Download

Author:
Publisher: DIANE Publishing
ISBN: 9781422309506
Category :
Languages : en
Pages : 102

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Author: United States. Department of Transportation. Office of Inspector General
Publisher:
ISBN:
Category : Airlines
Languages : en
Pages : 46

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Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208

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Author: Bijan Vasigh
Publisher: Routledge
ISBN: 1351158023
Category : Business & Economics
Languages : en
Pages : 438

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Book Description
Foundations of Airline Finance: Methodology and Practice is a textbook that comprehensively covers, at a basic level, all aspects of the subject, bringing together many of the numerous and informative articles and institutional developments that have characterized the field of airline finance in the previous two decades. In the early chapters, the reader is introduced to the elementary theoretical foundations that underpin the role of finance in the airline industry. Critical topics, such as the time value of money, the notion of risk and return, and the complex nature of costs (fixed, semi-fixed, variable, and marginal) are discussed and illustrated with concrete examples. This is followed by an in-depth presentation of the role of accounting in airlines. Ratio analysis is used to further analyze airline financial statements. Airline industry specific metrics, such as cost per available seat mile (CASM) and revenue per revenue passenger mile (RRPM), are covered. The role of capital and asset management is then explained in the following chapters. The final chapters of the text present some important practical applications of the theoretical ideas presented earlier; these applications include hedging, the buy versus lease decision for aircraft and the question of the valuation of assets (mainly aircraft). Moreover, specific methods for actually calculating internal valuation are presented and evaluated. Foundations of Airline Finance: Methodology and Practice will be of greatest value to students who are contemplating entering financial management in the air transportation industry; however, the text will also serve as an accessible and comprehensive reference for industry professionals.

Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208

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Book Description

Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302

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Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Author: Mark Gerchick
Publisher: W. W. Norton & Company
ISBN: 0393089592
Category : Transportation
Languages : en
Pages : 317

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Book Description
"Sit back, relax, and enjoy the flight," our pilots still intone. But who are they kidding? Former FAA chief counsel and senior aviation policy official Mark Gerchick unravels the unseen forces and little-known facts that have reshaped our air travel experience since September 11, 2001. With wry humor and unique insight, Gerchick takes us past the jargon, technicalities, and all-is-well platitudes to expose the new normal of air travel: from the packed planes and myriad hassles of everyday flying to the alchemy of air fares, the airlines’ endless nickel-and-diming, and the elusive hope of escape from steerage. We find out what pilots do in the cockpit, what’s really worth worrying about when it comes to airline safety, and why we get sick on planes. Meanwhile, Gerchick ponders the jarring disconnect between our quaint expectations of "service with a smile" and the grim reality of cramped seats, no-free-lunch, and "watch-yer-knees." With sympathy for both fliers and airlines, Gerchick shows how the new "business-all-business" airline industry has finally learned to make money, even in the face of crushing fuel costs, and get millions of travelers where they’re going every day safely and quickly. From his singular vantage point as former aviation regulator and policymaker, Gerchick gives us a straightforward insider’s view of how hard it is for government to improve the traveler’s lot by explaining the vagaries of consumer protection rules as well as the political realities and the economic forces at work. While Gerchick offers reasons to hope for a better future in air travel, he presents an unvarnished look at what we can expect—good and bad—when we take to the skies. Some of it will reassure you, some will make you cringe, but all will open your eyes to what it means to fly today.

Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Aeronautics, Commercial
Languages : en
Pages : 94

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Author: IBP, Inc.
Publisher: Lulu.com
ISBN: 1433054183
Category : Business & Economics
Languages : en
Pages : 314

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Book Description
2011 Updated Reprint. Updated Annually. US Air Transportation Handbook: Regulations and Business Opportunities

Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Aviation Operations, Safety, and Security
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 102

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