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Author: Publisher: DIANE Publishing ISBN: 1428945490 Category : Languages : en Pages : 57
Book Description
Performance management systems can be powerful tools in helping an agency achieve its mission and ensuring employees at every level of the organization are working toward common ends. Performance management systems should help employees understand their responsibilities and how their day-to-day work contributes toward meeting their agency's strategic goals as well as providing a mechanism for giving employees candid, specific feedback on how well they are meeting their rater's expectations. For agencies like the Internal Revenue Service (IRS) that are undergoing a cultural change, performance management systems help reinforce behaviors and actions that support the agency's obsession. In February 2000, IRS implemented a new performance management system for its executives and managers and in October 2001 implemented a new performance% management system for frontline employees. These systems were built upon IRS's three strategic organizational goals-"top- quality service to each taxpayer in every interaction," "top-quality service to all taxpayers through the fair and uniformly application of the law," and "productivity through a quality work environment" and the corresponding balanced performance satisfaction, business results (quality and quantity), and employee satisfaction that are applied to all organizational units, from IRS-wide down to the group level.
Author: Publisher: DIANE Publishing ISBN: 1428945490 Category : Languages : en Pages : 57
Book Description
Performance management systems can be powerful tools in helping an agency achieve its mission and ensuring employees at every level of the organization are working toward common ends. Performance management systems should help employees understand their responsibilities and how their day-to-day work contributes toward meeting their agency's strategic goals as well as providing a mechanism for giving employees candid, specific feedback on how well they are meeting their rater's expectations. For agencies like the Internal Revenue Service (IRS) that are undergoing a cultural change, performance management systems help reinforce behaviors and actions that support the agency's obsession. In February 2000, IRS implemented a new performance management system for its executives and managers and in October 2001 implemented a new performance% management system for frontline employees. These systems were built upon IRS's three strategic organizational goals-"top- quality service to each taxpayer in every interaction," "top-quality service to all taxpayers through the fair and uniformly application of the law," and "productivity through a quality work environment" and the corresponding balanced performance satisfaction, business results (quality and quantity), and employee satisfaction that are applied to all organizational units, from IRS-wide down to the group level.
Author: Bhattacharyya Publisher: Pearson Education India ISBN: 9332501068 Category : Languages : en Pages : 385
Book Description
Performance Management Systems and Strategies aims to provide extensive theoretical knowledge with practical overtones for students, and application-based knowledge for professionals to successfully implement performance management systems and stra
Author: Herman Aguinis Publisher: John Wiley & Sons ISBN: 1119557658 Category : Business & Economics Languages : en Pages : 368
Book Description
Implement best-in-class performance management systems Performance Management For Dummies is the definitive guide to infuse performance management with your organization's strategic goals and priorities. It provides the nuts and bolts of how to define and measure performance in terms of what employees do (i.e., behaviors) and the outcome of what they do (i.e., results) —both for individual employees as well as teams. Inside, you’ll find a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve and how, and ensure they're growing with the organization—and helping the organization succeed. Plus, it’ll show managers to C-Suites how to use performance management not just as an evaluation tool but, just as importantly, to help employees grow and improve on an ongoing basis so they are capable and motivated to support the organization’s strategic objectives. Understand if your performance management system is working Make fixes where needed Get performance evaluation forms, interview protocols, and scripts for feedback meetings Grasp why people make some businesses more successful than others Make performance management a useful rather than painful management tool Get ready to define performance, measure it, help employees improve it, and align employee performance with the strategic goals and priorities of your organization.
Author: U S Government Accountability Office (G Publisher: BiblioGov ISBN: 9781289089948 Category : Languages : en Pages : 72
Book Description
Pursuant to a congressional request, GAO reviewed selected Government Performance and Results Act pilot projects, focusing on the: (1) primary approaches taken by selected pilot projects to align employee performance management with organizational missions and goals; and (2) issues or challenges, if any, that these pilot projects commonly confronted while developing and implementing these approaches. GAO noted that: (1) although all six pilot projects GAO reviewed included specific efforts to align their employee performance management systems with organizational missions and goals, their approaches varied in significant ways; (2) one way was in the kinds or groups of employees on whom they focused; (3) four of the pilot projects focused on managers rather than on staff at other levels; (4) the projects also varied in the extent to which organizational goals were explicitly reflected in employees' performance plans, and in whether they emphasized creating accountability for results at the individual or team level; (5) the two other pilot projects focused their approaches on essentially all employees, relying on total quality management principles as a guide and organizing employees into self-directed work teams; (6) none of the six pilot projects GAO reviewed reported having formally evaluated its employee performance management approach, but all reported possible benefits; (7) the six pilot projects faced several common issues or challenges; (8) the first of these involved identifying the flexibilities available to them--including human resource management (HRM) waivers and demonstration project authority--to tailor their HRM systems to their organizational missions and goals and other organizational circumstances or needs; (9) the second issue or challenge GAO identified involved the six pilot projects' efforts to include in their performance management approaches appropriate and meaningful goals and performance measures; (10) third, as the pilot projects worked to become more performance-based, each was confronted with the need to redirect its organizational culture toward a new understanding of the organization's mission or way of doing business and to secure the buy-in of employees; (11) the fourth issue GAO identified involved unintended consequences that pilot project officials said they confronted in implementing their new approaches, some finding that employees might try to game the system--that is, manipulate the performance measures to make their performance look better than it might actually have been--or might perceive a lack of fairness in the approach's implementation; and (12) officials at the six pilot agencies were aware of their employees' concerns and reported steps they had taken to keep abreast of the views of the managers and other employees who were the focus of the agencies' performance management efforts.
Author: Kurt Verweire Publisher: SAGE ISBN: 9781412901550 Category : Business & Economics Languages : en Pages : 356
Book Description
Linking various disciplines and management functions, Integrated Performance Management provides the reader with a concrete framework to manage organizations successfully. The authors do not isolate a single strategy to manage performance. Instead, the book focuses on a range of strategies providing the reader with an introduction to each one. The concepts under analysis were developed through intense dialogue with business managers. While maintaining academic rigour, Integrated Performance Management presents ideas that students will find relevant outside of the classroom. Postgraduate and MBA students in a range of areas including strategy, accounting, finance, operations management, marketing, leadership and human resource management will find this book useful.
Author: Patria de Lancer Julnes Publisher: Routledge ISBN: 1351554700 Category : Political Science Languages : en Pages : 421
Book Description
Expectations for performance management systems continue to grow in the public sector. Yet few administrators know how to effectively implement and sustain these systems. Performance-Based Management Systems: Effective Implementation and Maintenance supports practical efforts to build and maintain performance management systems in public organizations, explaining obstacles to measurement efforts and providing guidance on how to overcome them. The book begins by exploring performance measurement as a key element of performance-based management systems. It discusses its legacy and its limitations and offers competing explanations of the factors that constrain its effective use. Next, it focuses on building theory in support of practice through a mixed methods approach. It examines research reconciling the conflicting explanations for the lack of proper use of performance measurement information. Then it offers new insights for developing a context-sensitive model of performance measurement that can lead to effective practices. The third part develops these insights into a pragmatic model of performance-based management. It provides a realistic explanation of the contributions of performance measurement and gives advice derived from current practice. The author concludes by highlighting the rationale, methods, and findings of two studies that served as the foundation for this book. She also provides final suggestions of how to move practice and theory forward. This volume explains why performance measurement is not more widely used in the public sector, and explores how implementation of performance measurement can be improved with insights gained from extant literature on public policy, organizational politics and culture, and knowledge utilization. Mastery of this material will enable practitioners to understand how to effectively implement policies that will positively impact their organizations and their employees.
Author: Robert W. Rogers Publisher: ISBN: 9780976151456 Category : Languages : en Pages :
Book Description
When used to its full potential, performance management is an HR system that can provide an organization with a substantial competitive advantage. Yet it remains a much maligned, poorly used process in most companies today. For these companies it is a boring, time-consuming ritual that yields little tangible benefit, without a hint of impact on the bottom line. Realizing the Promise of Performance Management dispels the notion that performance management is an exercise in futility. Indeed, it paints the picture of an invaluable system that can underpin and permeate all organizational efforts, driving straight through to an improved bottom line. This book describes a system that can enable an organization to seamlessly execute its business and cultural strategies in full alignment with its other important HR systems, such as selection, promotion, succession planning, and compensation, and it can be done in today's intense business environments. Realizing the Promise of Performance Management presents more than a dozen case studies, depicting how some of the best-known global companies have leveraged their performance management systems to retain top talent, invigorate their workforces, reduce turnover, align capabilities, and grow their business. Drawing on lessons learned from more than 30 years of experience with hundreds of companies, Robert W. Rogers presents a strong case for the whys of performance management, why spend time doing it right, why insist that senior executives model the process, why track how well the system works, and most of all, why demand that managers become skilled users of the system? In other words, why will an effective performance management system give your organization a competitive edge? Ultimately, as you will see by reading this book, because it will get results.
Author: Gerardus Blokdyk Publisher: 5starcooks ISBN: 9780655804758 Category : Languages : en Pages : 320
Book Description
How are your reward, recognition, and incentive practices? How does your workforce performance management system reinforce a customer and business focus and achievement of your action plans? Do you know what your role could be in implementing a performance management system? How effectively does the Performance Management System identify strengths and areas for improvement? How is continuous improvement and learning effectively built into performance management systems, including bottom-up approaches? Are you familiar with the content of a performance management system? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Performance Management System investments work better. This Performance Management System All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Performance Management System Self-Assessment. Featuring 977 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Performance Management System improvements can be made. In using the questions you will be better able to: - diagnose Performance Management System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Performance Management System and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Performance Management System Scorecard, you will develop a clear picture of which Performance Management System areas need attention. Your purchase includes access details to the Performance Management System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Performance Management System Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Bob Paladino Publisher: John Wiley & Sons ISBN: 1118507452 Category : Business & Economics Languages : en Pages : 258
Book Description
Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. Written by the winner of three globally accepted performance management awards Focuses on a single case study chronicling a health care system's corporate performance management journey Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.
Author: 
Author: 
Author: Bhattacharyya
Author: Herman Aguinis
Author: U S Government Accountability Office (G
Author: Kurt Verweire
Author: Patria de Lancer Julnes
Author: Robert W. Rogers
Author: Gerardus Blokdyk
Author: Bob Paladino
Author: National Partnership for Reinventing Government (U.S.)