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Author: Allan Sulkin Publisher: McGraw Hill Professional ISBN: 0071400060 Category : Technology & Engineering Languages : en Pages : 498
Book Description
Calling all-- * telecom managers * datacom managers with voice responsibilities * Call Center managers * VoIP implementers * network integrators * product and service developers * industry analysts "Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms." -- Joe Licata, President, Siemens Enterprise Networks "A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text." -- Michael Thurk, Avaya, Group Vice President - Systems "Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." -- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc. The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why: * No one knows PBX systems and markets better than the author, and no one is better at explaining them * This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research * You get insights into the potential strengths and weaknesses of next-generation PBX systems * You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future * There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.
Author: Allan Sulkin Publisher: McGraw Hill Professional ISBN: 0071400060 Category : Technology & Engineering Languages : en Pages : 498
Book Description
Calling all-- * telecom managers * datacom managers with voice responsibilities * Call Center managers * VoIP implementers * network integrators * product and service developers * industry analysts "Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms." -- Joe Licata, President, Siemens Enterprise Networks "A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text." -- Michael Thurk, Avaya, Group Vice President - Systems "Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." -- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc. The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why: * No one knows PBX systems and markets better than the author, and no one is better at explaining them * This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research * You get insights into the potential strengths and weaknesses of next-generation PBX systems * You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future * There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.
Author: Publisher: ISBN: 9780071450379 Category : Internet telephony Languages : en Pages : 487
Book Description
Calls all - telecom managers; datacom managers with voice responsibilities; Call Center managers; VoIP implementers; network integrators; product and service developers; industry analysts. "Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms."--Joe Licata, President, Siemens Enterprise Networks. "A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text."--Michael Thurk, Avaya, Group Vice President - Systems. "Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." - Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Incorporation. The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space.; In "PBX Systems for IP Telephony", Allan Sulkin - consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies - evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link - or the missing link - that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, "PBX Systems for IP Telephony" should be your first choice. Here's why: no one knows PBX systems and markets better than the author, and no one is better at explaining them. This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research. You get insights into the potential strengths and weaknesses of next-generation PBX systems.; You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future. There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems. When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility - and get the credit.
Author: Ted Wallingford Publisher: "O'Reilly Media, Inc." ISBN: 0596008686 Category : Computers Languages : en Pages : 505
Book Description
Based on real-world experience, this handy solutions manual addresses the most common VoIP migration challenges. Find out how to build your own VoIP system, install it, and begin making calls - so you can start saving today. Ideal for IT managers, network engineers, and system administrators.
Author: John R. Abrahams Publisher: Artech House ISBN: 9781580536226 Category : Computers Languages : en Pages : 186
Book Description
Annotation The current trend for business telecommunications is to Internet protocol telephony, which integrates voice, video and data traffic. This new book offers guidance to those who have the responsibility to manage, design, and upgrade data networks to carry IP telephony. The book describes the IP-Centrex option of having the telephone company take responsibility for the service delivery
Author: Richard Swale Publisher: IET ISBN: 0852960247 Category : Technology & Engineering Languages : en Pages : 503
Book Description
Seventeen articles, all written by specialists in industry (most, like the editor, work for BTexact Technologies), offer a broad treatment of Voice over IP, or VoIP. Among the topics are voice quality, access, telephony solutions at the customer level, international standards, SS7 over IP, gateways and the Megaco architecture, bearer-independent call control, numbering and naming, multimedia with H.323, and clearinghouses and open settlement protocol. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Stephanie Carhee Publisher: Cisco Press ISBN: 9781587200885 Category : Computers Languages : en Pages : 408
Book Description
A complete IP Telephony migration planning guide Includes Steps to Success Poster It's everyone's "must have." This is a reference book for the entire project team who works on the deployment of an IP Telephony solution. Take advantage of best practices. Includes more than 200 best practices, lessons learned, and tips for getting you through your IP Telephony deployment successfully. Minimize risk and learn from the mistakes of others. Read the list of the top 10 things that can go wrong during an IP Telephony deployment. Ask the right questions. Get the project team thinking and collaborating together with Stephanie's "Checklist of Questions to Ask the Project Team." Use proven planning tools. Work from sample checklists, templates, project plans, and workflow documents to guide your planning process. Keep the Steps to Success on the minds of your project team. Use the enclosed poster, which illustrates every major step associated with an IP Telephony deployment. There is no better path to the successful implementation of a new technology than to follow in the experienced footsteps of an organization that has already been there. The Road to IP Telephony tells you how Cisco Systems successfully moved its own organization to a converged, enterprise-wide network. You will learn the implementation and operational processes, what worked, what didn't work, and how to develop your own successful methodology. After presenting this topic to hundreds of Cisco customers, including Fortune 500 companies, Stephanie Carhee consistently encountered the same question, "If I decide to move to IP Telephony, where do I begin and what can I do to ensure that I do it right the first time?" Although the needs of every enterprise are different, some things are universal; planning, communication, teamwork, and understanding your user's requirements are as important as technical expertise. The Road to IP Telephony shares with you everything you need to know about managing your deployment. It starts with where to begin, including what needs to be addressed before you even begin the planning process, to building your project team. Key best practices are also offered to help you set the project's pace and schedule, get your users on board, identify a migration strategy, develop a services and support strategy, and work toward the final PBX decommission. "Cisco IT wants to share its implementation experience with Cisco customers and partners to aide in the deployment practices of new Cisco technologies. While conducting our own company-wide cutover, we learned a great deal about what to do and what not to do. This book shares our experiences." -Brad Boston, Senior Vice President and Chief Information Officer, Cisco Systems, Inc. This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.
Author: Olivier Hersent Publisher: Addison-Wesley Professional ISBN: 9780201619102 Category : Computers Languages : en Pages : 482
Book Description
The authors bring together all the diverse information network professionals and developers need to build IP-based multimedia and voice networks, including coverage on key technologies, protocols, standards, security, access, and more.
Author: Lawrence Harte Publisher: Althos Incorporated ISBN: 9780974278728 Category : Computers Languages : en Pages : 96
Book Description
This book provides an introduction to the different types of private telephone systems, how they operate and common call processing features they offer. Private telephone systems are communication equipment and software that are owned, leased or operated by the companies that use these systems. Private telephone systems are converting from company unique (proprietary) circuit switched systems to industry standard packet data voice (IP Telephony) systems. You will learn the basics of IP Telephony voice over Internet protocol (VoIP) and why it is so important to private telephone systems. The fundamental parts of private telephone systems are described including telephone stations, local wiring, switching systems, and numbering plans are described and explained. The high growth market for private telephone systems and the key trends are covered providing you with an understanding of which system types are growing the fastest and how some systems are evolving to better compete in the industry. Covered are the different types of private telephone systems. You will discover how multiline key telephone systems (KTS) operate and why they are converting from mechanical systems to automated electronic controlled networks. You will learn how automatic switching systems are used by private branch exchange (PBX) systems to provide features and services not offered by public telephone companies. Explained are the ways private telephone systems can be operated (hosted) by other companies (Hosted PBX/Centrex) and how these systems can provide services similar to PBX telephone systems. Discover how telephone systems can be combined with company information systems using computer telephony integration (CTI). You will learn how IP PBX (iPBX) systems operate and why IPTX is the fastest growing area in private telephone systems. You will learn some of the ways private telephone systems are adding wireless capabilities and industry standard wireless private branch exchange (WPBX) systems. Important call processing features including distinctive ringing, call hold, call transfer, call pickup, line hunting and other features are described. Advanced private telephone system features are explained including automated attendant systems, automatic call distribution (ACD), Interactive voice response (IVR) and Voice mail (VM). A basic introduction to call centers is also included.
Author: Allan Sulkin Publisher: McGraw Hill Professional ISBN: 9780071375689 Category : Computers Languages : en Pages : 500
Book Description
This work explains telephone switching systems and how the technology is evolving to accommodate voice-over-IP traffic. Unlike data networks, telephone networks are proprietary. They're purchased as complete systems and are hard if not impossible to modify. Allan Sulkin explains how to acquire, deploy and maintain a system with all the features needed to support essential new applications, and how to get optimal performance from the system you have.
Author: Bill Douskalis Publisher: Prentice Hall ISBN: 9780130141187 Category : Computer networks Languages : en Pages : 0
Book Description
Now that virtually every leading telecommunications service provider has committed to delivering IP-based telephony services, communications professionals face the enormous challenge of implementation. This hands-on guide brings together today's best known answers and solutions for delivering VolP services with the quality customers deman. No other book covers the combined issues of protocol signaling, media transport methodology, reference topological considerations and voice quality testing in service offerings. No matter what your role in delivering Voice Over IP (VoIP) services, IP Telephony delivers the specifics you need to speed deployment, improve reliability, ensure quality, and simplify troubleshooting. Precise, thorough, and based firmly in the real-world, it is simply indispensable. The accompanying CD-ROM contains an extensive library of IP telephony-related RFCs, pertinent white papers and application notes that include real-world IP Telephony measurement examples.
Author: Allan Sulkin
Author: Allan Sulkin
Author: 
Author: Ted Wallingford
Author: John R. Abrahams
Author: Richard Swale
Author: Stephanie Carhee
Author: Olivier Hersent
Author: Lawrence Harte
Author: Allan Sulkin
Author: Bill Douskalis