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Author: Stephen Walter Brown Publisher: Jones & Bartlett Learning ISBN: 9780834203945 Category : Medical Languages : en Pages : 440
Book Description
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Author: Stephen Walter Brown Publisher: Jones & Bartlett Learning ISBN: 9780834203945 Category : Medical Languages : en Pages : 440
Book Description
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Author: Rosiek-Kryszewska, Aleksandra Publisher: IGI Global ISBN: 1522539476 Category : Medical Languages : en Pages : 363
Book Description
Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Author: Anne-Marie Nelson Publisher: Jones & Bartlett Learning ISBN: 9780834209220 Category : Patient satisfaction Languages : en Pages : 378
Book Description
In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.
Author: Tai-Yee Barbara Lai Publisher: Open Dissertation Press ISBN: 9781374801868 Category : Languages : en Pages :
Book Description
This dissertation, "Pay for Patient Satisfaction: What is the Evidence for Quality of Improvement?" by Tai-yee, Barbara, Lai, 黎德怡, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4299486 Subjects: Medical care - Quality control Health services administration - Quality control
Author: Syed Amin Tabish Publisher: Oxford University Press, USA ISBN: 0195650921 Category : Business & Economics Languages : en Pages : 968
Book Description
This book is designed to create a strong base of multi-talented administrators who would acquire a broad capacity to achieve operational objectives and to take a strategic view.
Author: Jean-Paul Brutus, MD Publisher: ISBN: 9781777536152 Category : Languages : en Pages : 0
Book Description
Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi. Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience. Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staff Providing for your patients' unseen needs and preferences Elevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.
Author: OECD Publisher: OECD Publishing ISBN: 9264805907 Category : Languages : en Pages : 447
Book Description
This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Author: Liz Osborne Publisher: Jones & Bartlett Learning ISBN: 9780763726225 Category : Health facilities Languages : en Pages : 252
Book Description
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Author: Jhodan Rocky Ramroop Publisher: ISBN: Category : Languages : en Pages : 78
Book Description
The purpose of this report is twofold. The first purpose is to assess whether there has been an appreciable change in patient satisfaction at Vancouver's Mid-Main Community Health Centre in response to a transition in remuneration methods from salary to fee-for-service. This was accomplished through the administration of a patient satisfaction survey capturing both quantitative and qualitative data. Based on the 179 received responses it was determined that patient satisfaction did not differ significantly after the transition. However, the survey results, combined with expert interviews with individuals involved in primary care, and an examination of the literature on the topic, suggests that fee-for-service is not the optimal primary healthcare remuneration method. The second purpose of this report is to assess the trade-offs between four remuneration methods: enhanced fee-for-service, capitation, salary, and a blended model of capitation and enhanced fee-for-service. Ultimately, this report finds that the medium-term policy goal for Mid-Main, and clinics like it that want to engage in interdisciplinary models of care, is to attempt to transition to the blended model of capitation and enhanced fee-for-service.
Author: Stephen Walter Brown
Author: Stephen Walter Brown
Author: Rosiek-Kryszewska, Aleksandra
Author: Anne-Marie Nelson
Author: Tai-Yee Barbara Lai
Author: Syed Amin Tabish
Author: Jean-Paul Brutus, MD
Author: OECD
Author: Liz Osborne
Author: Mary Glatus Nash
Author: Jhodan Rocky Ramroop