Parliamentary and Health Service Ombudsman Annual Report 2008-09 PDF Download

Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102961638
Category :
Languages : en
Pages : 64

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On cover: Every complaint matters - annual report 2008-09

Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102957990
Category :
Languages : en
Pages : 94

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Book Description
This annual report from the Parliamentary and Health Service Ombusdman links lessons learned from individual complaints to the wider public for the benefit of improved services. The Ombudsman, whose office dealt with over 11,500 enquiries during the year, reported on 926 investigations across both her jurisdictions. 290 of those reports related to government departments and a range of other public bodies in the UK: of those 68 per cent were fully or partly upheld. 636 reports related to the NHS in England and of those 49 per cent were fully or partly upheld. A number of case studies are included which show how patterns of poor administration can be identified from individual complaints and how the Office has worked with service providers to change their approach. The report also highlights the forthcoming changes to NHS complaints handling which will see a new, simpler system in place from 1 April 2009. Complaints that are not resolved locally by those who delivered the original service may be referred directly to the Ombudsman, so removing the current intermediate review by the Healthcare Commission.

Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102961997
Category :
Languages : en
Pages : 48

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Parliamentary and Health Service Ombudsman resource Accounts 2008-09 : Fifth report Session 2008-09

Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102941517
Category :
Languages : en
Pages : 60

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Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Author: Great Britain: Law Commission
Publisher: The Stationery Office
ISBN: 9780118404945
Category : Law
Languages : en
Pages : 106

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This report presents proposals by the Law Commission for reforms to make it easier to complain if you suffer poor public services. The public services ombudsmen have wide-ranging powers to investigate complaints against health service providers, housing associations and a host of Government departments and agencies. Complaints are dealt with for free and can result in financial compensation and an apology. But the procedures for making a complaint are often outdated and inconsistent. For example, complaints must usually be submitted in writing and in some cases can be made only through an MP. The proposed reforms will help to keep cases out of court: under current rules the ombudsman should not deal with a complaint after court proceedings have begun, even if the complainant was badly advised to go to court. In future, the Law Commission would like courts to transfer appropriate cases to the ombudsman. The consultation focuses on five statutory ombudsmen: the Parliamentary Commissioner for Administration, Public Services Ombudsman for Wales, and the Local Government, Health Service and Housing Ombudsmen

Author: Trevor Buck
Publisher: Routledge
ISBN: 1317022416
Category : Law
Languages : en
Pages : 321

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Book Description
The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.

Author: Great Britain. Law Commission
Publisher: Law Commission Reports
ISBN: 9780102961744
Category : Business & Economics
Languages : en
Pages : 92

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Book Description
To date the Law Commission has produced 180 final reports recommending reforms. Of these 135 have been implemented either wholly or in part. 12 await a decision from the Government. While this is impressive, the speed of implementation has been a cause of concern. The first step to improve this was the amendment of the Law Commissions Act of 1965 to provide that the Chair of the Commission must be a judge of the High Court or of the Court of Appeal. The next significant development was the introduction of the Constitutional Renewal White Paper which brings forward proposals to place a statutory duty on the Lord Chancellor to report annually to Parliament on outstanding Law Commission recommendations. The Constitutional Renewal Bill has yet to be introduced. These and other changes; and reports and papers published during the year are outlined.

Author: Great Britain. Public Services Ombudsman for Wales
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : cy
Pages : 57

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Author: Great Britain: Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102968132
Category :
Languages : en
Pages : 53

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Book Description
On cover and title page: Making an impact - annual report 2009-10