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Author: Great Britain. Parliamentary and Health Service Ombudsman Publisher: The Stationery Office ISBN: 9780102971026 Category : Medical Languages : en Pages : 44
Book Description
In this report, "Care and compassion?" the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England. It serves to illuminate the gulf between the principles and values of the NHS Constitution and the felt reality of being an older person in the care of the NHS in England. The Ombudsman's findings show how ten older patients suffered unnecessary pain, indignity and distress while in the care of the NHS. Her investigations highlight common failures in pain control, discharge arrangements, communication with patients and their relatives and ensuring adequate nutrition. These are not isolated cases. Of the nearly 9,000 properly made complaints to the Ombudsman about the NHS last year, 18 per cent were about the care of older people. The Ombudsman accepted twice as many cases for investigation about older people as for all other age groups put together. The findings reveal an attitude - both personal and institutional - which fails to recognise the humanity and individuality of the people concerned and to respond to them with sensitivity, compassion and professionalism. These accounts present a picture of NHS provision that is failing to meet even the most basic standards of care. The NHS must close the gap between the promise of care and compassion outlined in its Constitution and the injustice that many older people experience.
Author: Great Britain. Parliamentary and Health Service Ombudsman Publisher: The Stationery Office ISBN: 9780102971026 Category : Medical Languages : en Pages : 44
Book Description
In this report, "Care and compassion?" the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England. It serves to illuminate the gulf between the principles and values of the NHS Constitution and the felt reality of being an older person in the care of the NHS in England. The Ombudsman's findings show how ten older patients suffered unnecessary pain, indignity and distress while in the care of the NHS. Her investigations highlight common failures in pain control, discharge arrangements, communication with patients and their relatives and ensuring adequate nutrition. These are not isolated cases. Of the nearly 9,000 properly made complaints to the Ombudsman about the NHS last year, 18 per cent were about the care of older people. The Ombudsman accepted twice as many cases for investigation about older people as for all other age groups put together. The findings reveal an attitude - both personal and institutional - which fails to recognise the humanity and individuality of the people concerned and to respond to them with sensitivity, compassion and professionalism. These accounts present a picture of NHS provision that is failing to meet even the most basic standards of care. The NHS must close the gap between the promise of care and compassion outlined in its Constitution and the injustice that many older people experience.
Author: Trevor Buck Publisher: Routledge ISBN: 1317022424 Category : Law Languages : en Pages : 309
Book Description
The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Author: Peter Tate Publisher: CRC Press ISBN: 1315344653 Category : Medical Languages : en Pages : 210
Book Description
A key text for doctors, this revised, expanded and updated edition now includes a section on understanding one's own attitudes and empathy, and greatly enhanced material on communication strategies and skills. The text is also suitable for candidates preparing for the MRCGP examination.
Author: Linda C. Reif Publisher: BRILL ISBN: 9004273964 Category : Law Languages : en Pages : 826
Book Description
This book uses comparative law and comparative international law approaches to explore the role of human rights ombuds, classic-based ombuds and other types of ombuds institutions in human rights protection and promotion, their methods of application of international and domestic human rights law and their roles in strengthening good governance. It highlights the increasing importance of national human rights ombuds institutions globally and their roles as national human rights institutions (NHRIs). Chapters address: ombuds institutions as mechanisms to strengthen democratic, horizontal and vertical accountability, the rule of law and good governance; national human rights ombuds institutions as NHRIs; the investigatory, litigation, promotional and other powers of human rights and classic-based ombuds and their methods for applying international and domestic human rights law; ombuds institutions and the protection and promotion of international children’s rights; national human rights ombuds additional mandates as OPCAT national preventive mechanisms, UN Convention on the Rights of Persons with Disabilities Article 33(2) framework mechanisms and EU national equality bodies; human rights ombuds and business and human rights; ombuds institutions, gender and women’s rights; the European Ombudsman and human rights; national human rights ombuds and other ombuds models by region, accompanied by case studies on national human rights ombuds; and the legal and extra-legal factors affecting ombuds institutional effectiveness.
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215560520 Category : Political Science Languages : en Pages : 28
Book Description
The current Parliamentary and Health Service Ombudsman, Ann Abraham, has announced her intention to retire. Dame Julie Mellor is the Government's preferred candidate for the post. A pre-appointment hearing was held on 6 July 2011 and the Committee has concluded that Dame Julie Mellor has both the professional competences and personal independence necessary to fulfil the role
Author: Great Britain: Department of Health Publisher: The Stationery Office ISBN: 9780101798525 Category : Medical Languages : en Pages : 104
Book Description
The Government recognises that many lifestyle-driven health problems are at alarming levels: obesity; high rates of sexually transmitted infections; a relatively large population of drug users; rising levels of harm from alcohol; 80,000 deaths a year from smoking; poor mental health; health inequalities between rich and poor. This white paper outlines the Government's proposals to protect the population from serious health threats; help people live longer, healthier and more fulfilling lives; and improve the health of the poorest. It aims to empower individuals to make healthy choices and give communities and local government the freedom, responsibility and funding to innovate and develop ways of improving public health in their area. The paper responds to Sir Michael Marmot's strategic review of health inequalities in England post 2010 - "Fair society, healthy lives" (available at http://www.marmotreview.org/AssetLibrary/pdfs/Reports/FairSocietyHealthyLives.pdf) and adopts its life course framework for tackling the wider social determinants of health. A new dedicated public health service - Public Health England - will be created to ensure excellence, expertise and responsiveness, particularly on health protection where a national response is vital. The paper gives a timetable showing how the proposals will be implemented and an annex sets out a vision of the role of the Director of Public Health. The Department is also publishing a fuller story on the health of England in "Our health and wellbeing today" (http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_122238.pdf), detailing the challenges and opportunities, and in 2011 will issue documents on major public health issues.
Author: Great Britain. Parliamentary and Health Service Ombudsman Publisher: The Stationery Office ISBN: 9780102987089 Category : Medical Languages : en Pages : 58
Book Description
This report relates to a stroke patient who died of a pulmonary embolism. The patient's niece complained that poor care and lack of nutrition led to the patient's early death. The Ombudsmen decided that the Council and PCT in question did not act in line with recognised quality standards or established good practice and that the care the patient received amounted to service failure. However, they did not find that the poor nutrition and hydration could be linked to the patient's death
Author: Great Britain: Parliamentary and Health Service Ombudsman Publisher: The Stationery Office ISBN: 9780102944730 Category : Political Science Languages : en Pages : 32
Book Description
This publication contains an article by Dr Richard Kirkham, Lecturer in the School of Law at Sheffield University, on the history of the post of Parliamentary Ombudsman to mark the 40th anniversary of its establishment, together with a foreword written by the current postholder, Ann Abraham. The paper discusses the origins of the Office and its creation through the Parliamentary Commissioner Act 1967, as well as its existing and future role, the changing landscape of the administrative justice system and possible amendments to Office's powers. The paper concludes that "a few required amendments aside, the Parliamentary Commissioner Act remains a good piece of legislation and the constitution is much stronger for the Parliamentary Ombudsman. As well as improving the power of the citizen to gain redress, as was originally intended, Parliament itself has gained a valuable tool in the ongoing process of calling the government to account."
Author: John Ballatt Publisher: RCPsych Publications ISBN: 9781908020048 Category : Medical Languages : en Pages : 212
Book Description
This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care.
Author: Marc Hertogh Publisher: Edward Elgar Publishing ISBN: 1786431254 Category : Law Languages : en Pages : 550
Book Description
The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
Author: Great Britain. Parliamentary and Health Service Ombudsman
Author: Great Britain. Parliamentary and Health Service Ombudsman
Author: Trevor Buck
Author: Peter Tate
Author: Linda C. Reif
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee
Author: Great Britain: Department of Health
Author: Great Britain. Parliamentary and Health Service Ombudsman
Author: Great Britain: Parliamentary and Health Service Ombudsman
Author: John Ballatt
Author: Marc Hertogh