Organizational Competence for Servitization PDF Download

Author: Tim Posselt
Publisher: Springer
ISBN: 3658200960
Category : Business & Economics
Languages : en
Pages : 286

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Book Description
Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the transformation process servitizing firms undergo. He explores the issue through conceptual research and case studies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization. The findings provide valuable insight for managers looking to strengthen their service business, and add to literature on servitization and service-dominant logic.

Author: Marko Kohtamäki
Publisher: Springer
ISBN: 3319765175
Category : Business & Economics
Languages : en
Pages : 429

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Book Description
This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.

Author: Timothy Baines
Publisher: John Wiley & Sons
ISBN: 1118585283
Category : Business & Economics
Languages : en
Pages : 277

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Book Description
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Author: Anna Pistoni
Publisher: Emerald Group Publishing
ISBN: 1787148459
Category : Business & Economics
Languages : en
Pages : 328

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Book Description
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.

Author: Christofer F. Daiberl
Publisher: Springer Nature
ISBN: 3658295805
Category : Computers
Languages : en
Pages : 264

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Book Description
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

Author: Thomas Friedli
Publisher: Springer Nature
ISBN: 3030727289
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

Author: Sabine Baumann
Publisher: Edward Elgar Publishing
ISBN: 1035301008
Category : Business & Economics
Languages : en
Pages : 439

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Book Description
This timely Handbook examines the rapidly expanding research area of digital platforms and business ecosystems in the context of manufacturing industries. Chapters analyze core topics such as business model transformation, ecosystem design, and governance, offering an up-to-date overview of crucial research.

Author: Mantas Vilkas
Publisher: Springer Nature
ISBN: 3031149882
Category : Business & Economics
Languages : en
Pages : 289

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Book Description
This book draws on a neo-institutional theory to characterize service-oriented manufacturing firms in relation to more familiar organizational forms, such as lean and agile. It sheds light on whether being lean is a prerequisite for agile organizations and whether agile organizations are precursors of service-oriented organizations. The book empirically examines the prevalence of such organizations using representative samples of manufacturing firms in an industrialized country. This approach makes it possible to “zoom in” and determine whether the extent of adoption of digital manufacturing innovations, digital services, and service-oriented business models varies with organizations’ size, industry, product complexity, lot size, type of design process, and type of manufacturing process. In turn, it shows which digital manufacturing innovations, lean practices, and services contribute to leanness-related performance capabilities like quality and costs; agility-related capabilities like fast delivery, flexibility and innovation; and service-oriented capabilities like high service performance and digitalization. In addition, it explores the question of whether lean, agile, and service-oriented performance capabilities contribute to financial performance separately or jointly.

Author: Yuri Borgianni
Publisher: Springer Nature
ISBN: 3031382749
Category : Technology & Engineering
Languages : en
Pages : 689

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Book Description
This book offers insights into the new trends that are pushing industries toward the 5.0 paradigm. Digitalization has made tremendous inroads, and the key enabling technologies for Industry 4.0 are increasingly mature. “Towards a Smart, Resilient and Sustainable Industry” not only strikes a balance among the current benefits, issues, and limitations of the current wave of digitalization, but also identifies the key challenges for making new industrial developments favorable for people and the environment. The different perspectives presented in this collection are gathered from contributions presented at the 2nd International Symposium on Industrial Engineering and Automation (ISIEA 2023), which took place at the Free University of Bozen-Bolzano on June 22-23, 2023. Readers will realize how aspects from different disciplines are interwoven to allow positive changes across industries: from engineering to artificial intelligence, from management to design, and from health care to biology.

Author: Marko Kohtamäki
Publisher: Springer Nature
ISBN: 3030757714
Category : Business & Economics
Languages : en
Pages : 552

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Book Description
Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company’s servitization efforts.