Author: OCLC. Custom ServicesPublisher:
ISBN:
Category : Academic libraries
Languages : en
Pages :
Book Description
OCLC Collection Analysis and PRISM ILL Reports
Author: OCLC. Custom ServicesPublisher:
ISBN:
Category : Academic libraries
Languages : en
Pages :
Book Description
Collection Analysis and Management Project
Author: University of Illinois at Chicago Circle. LibraryPublisher:
ISBN:
Category : Academic libraries
Languages : en
Pages : 112
Book Description
Collection Development Analysis Using OCLC Archival Tapes
Author: Glyn T. EvansPublisher:
ISBN:
Category : Acquisitions (Libraries)
Languages : en
Pages : 78
Book Description
INCOLSA/OCLC Interlibrary Loan News
Author: OCLC Collection Analysis Project for the University of Maine System Libraries
Author: David FarrellPublisher:
ISBN:
Category : Academic libraries
Languages : en
Pages :
Book Description
Interlibrary Loan/Document Delivery and Customer Satisfaction
Author: Pat L Weaver-MeyersPublisher: Routledge
ISBN: 1136370951
Category : Language Arts & Disciplines
Languages : en
Pages : 276
Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.
Collection of OCLC Research Service Brochures
Author: Evaluation of Library Collections, Access and Electronic Resources
Author: Thomas NisongerPublisher: Libraries Unlimited
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 352
Book Description
An annotated bibliography and literature guide, this resource is extremely useful for course work in collection development and management. Coverage includes print and electronic materials appropriate for academic, public, school, and special libraries.
Library Literature
Author: H.W. Wilson CompanyPublisher:
ISBN:
Category : Bibliographical literature
Languages : en
Pages : 1064
Book Description
"An index to library and information science".
Author: