New Office Technology. Planning for People PDF Download

Author: Tora K. Bikson
Publisher:
ISBN:
Category :
Languages : en
Pages : 45

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Author: Calvin H. P. Pava
Publisher: Simon and Schuster
ISBN: 0029249708
Category : Office equipment and supplies
Languages : en
Pages : 216

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"The first book to combine in one account the technical and social aspects of office organization." Eric Trist The new electronic office technology has been much praised for the increased speed, precision, and memory capacities it offers office management. But do these improvements mean increased productivity? Not by themselves, says Calvin Pava. Equally important to the high performance of office work will be its organization -- not only of clerical support personnel and equipment, but of management and staff professionals. This book is the first to define the organizational challenge posed to management by new office technology. Calvin Pava breaks the myth that these are simple issues for technical solution alone. Based on research conducted at the Harvard Business School, "Managing New Office Technology" takes a method of organization design with a proven track record in industrial settings, and shows how this organizational self-analysis and self-directed change can be applied successfully to offices. Using "sociotechnical design" -- a method that takes into account both the technology and structure of work -- Pava shows how changes in an office's organization can lead to more satisfying and productive results. The goal -- and the proven achievement -- of "sociotechnical design" is to organize people, work, and their tools so their efforts are efficiently complementary. At the core of "Managing New Office Technology" are three detailed case studies that show the principles of "sociotechnical design" at work. These examples of the planning, designing, and implementing of organizational change in an order processing customer service department, a computer systemsfirm, and a payroll department, show step by step how to apply the procedure across a broad range of different activities. Unlike other books on the subject, which deal principally with clerical work and show little interest in bridging the gap between theory and application, "Managing New Office Technology" extends to address "the work of management and staff professionals," and shows "how reorganizing is done." Moreover, recognizing that outside interests have a stake in the effects of technological development in offices, Pava provides a framework for addressing the concerns of such groups as displaced professionals, minorities, middle managers, clerical support staff, old workers, young workers, and organized labor. A glossary of terms and an afterword by Eric Trist, originator of the sociotechnical approach, round out this long-awaited work. For managers concerned about astute deployment of new office technology and for those who are also anxious about the larger implications for society of the growth of automation in offices, Calvin Pava's "Managing New Office Technology" will be required reading.

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Author: Dorothy Leonard-Barton
Publisher:
ISBN:
Category : Industrial management
Languages : en
Pages : 48

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Author: Peter Cappelli
Publisher: Wharton School Press
ISBN: 1613631367
Category : Business & Economics
Languages : en
Pages : 109

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A GLOBE & MAIL BEST BUSINESS BOOK OF 2021 The COVID-19 pandemic forced an unprecedented experiment that reshaped white-collar work and turned remote work into a kind of "new normal." Now comes the hard part. Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office: Work from Home, Remote Work, and the Hard Choices We All Face, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want. Cappelli illustrates the challenges we face by in drawing lessons from the pandemic and deciding what to do moving forward. Do we allow some workers to be permanently remote? Do we let others choose when to work from home? Do we get rid of their offices? What else has to change, depending on the approach we choose? His research reveals there is no consensus among business leaders. Even the most high-profile and forward-thinking companies are taking divergent approaches: --Facebook, Twitter, and other tech companies say many employees can work remotely on a permanent basis. --Goldman Sachs, JP Morgan, and others say it is important for everyone to come back to the office. --Ford is redoing its office space so that most employees can work from home at least part of the time, and --GM is planning to let local managers work out arrangements on an ad-hoc basis. As Cappelli examines, earlier research on other types of remote work, including telecommuting offers some guidance as to what to expect when some people will be in the office and others work at home, and also what happened when employers tried to take back offices. Neither worked as expected. In a call to action for both employers and employees, Cappelli explores how we should think about the choices going forward as well as who wins and who loses. As he implores, we have to choose soon.

Author: Richard J. Long
Publisher: Routledge
ISBN: 1351129503
Category : Business & Economics
Languages : en
Pages : 241

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This book, originally published in 1987, evaluates the human and managerial implications of new office information technology, based on the actual experiences of organisations using the new technology. A variety of issues are examined including those centred on the role of the manger, producitivity, unemployment, physical and mental health. Major emphasis is placed on describing and discussing the implementation of new technology and ways of utilization which maximise benefits.

Author: Ben Waber
Publisher: FT Press
ISBN: 0133158330
Category : Business & Economics
Languages : en
Pages : 303

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Book Description
Discover powerful hidden social "levers" and networks within your company... then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

Author: Margrethe H. Olson
Publisher: CRC Press
ISBN: 1000148998
Category : Technology & Engineering
Languages : en
Pages : 182

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Book Description
This text discusses the emerging trend in product development and research that focuses on the increasingly important relationship between computer systems and social systems. The text emphasizes the significance of building tools to help people work together and the need for the identification of key factors within an organization to create systems more beneficial to users. Also contained are reviews of current research and discussions of both established tools, such as electronic mail and computer conferencing, and those newly developed programs that emphasize "work group" productivity over individual productivity.

Author: Giuseppe Mantovani
Publisher: CRC Press
ISBN: 1000674568
Category : Technology & Engineering
Languages : en
Pages : 172

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Book Description
This multi-disciplinary book develops three intertwined themes: the perspective of situated action from cognitive science, a model of social context as a framework for inspiring artifact use and starting from it, and the individual and organizational impact of the new electronic environments of communication. Using plenty of up-to-date references from different scientific disciplines such as HCI, computer-mediated communication, cognitive sciences, social psychology, cultural anthropology and research in decision making, the book challenges older models of communication as information transfer and discusses the new communication environments.

Author: Harry J. Otway
Publisher: Brussels : Ablex Publishing Corporation
ISBN: 9780893911980
Category : Business & Economics
Languages : en
Pages : 252

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Book Description
EC pub. Essays on office computerization and the effects of advanced office machines on working conditions, particularly in EC countries - covers information systems, word processing, systems design, computer programmes, ergonomics, the changing job content of secretarys, office workers and managers, trade union attitudes and training needs. Bibliography, diagrams and flow charts.