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Author: Ben Reason Publisher: John Wiley & Sons ISBN: 1118988922 Category : Business & Economics Languages : en Pages : 214
Book Description
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Author: Ben Reason Publisher: John Wiley & Sons ISBN: 1118988922 Category : Business & Economics Languages : en Pages : 214
Book Description
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Author: Marcie R. Rendon Publisher: Soho Press ISBN: 1641293799 Category : Fiction Languages : en Pages : 320
Book Description
Nineteen-year-old Cash Blackbear helps law enforcement solve the mysterious disappearance of a local girl from Minnesota's Red River Valley. 1970s, Fargo-Moorhead: it’s the tail end of the age of peace and love, but Cash Blackbear isn’t feeling it. Bored by her freshman classes at Moorhead State College, Cash just wants to play pool, learn judo, chain-smoke, and be left alone. But when one of Cash’s classmates vanishes without a trace, Cash, whose dreams have revealed dangerous realities in the past, can’t stop envisioning terrified girls begging for help. Things become even more intense when an unexpected houseguest starts crashing in her living room: a brother she didn’t even know was alive, from whom she was separated when they were taken from the Ojibwe White Earth Reservation as children and forced into foster care. When Sheriff Wheaton, her guardian and friend, asks for Cash’s help with the case of the missing girl, she must override her apprehension about leaving her hometown—and her rule to never get in somebody else’s car—in order to discover the truth about the girl’s whereabouts. Can she get to her before it’s too late?
Author: Heather Black Publisher: C&T Publishing Inc ISBN: 1617459585 Category : Crafts & Hobbies Languages : en Pages : 131
Book Description
From concept to completion—the modern quilter’s design guide Create a quilt that is uniquely yours! Award-winning quilter Heather Black demystifies the design process with easy-to-understand tips and basic quilt math for modern makers. Learn to spot and jot down ideas from everyday life, sketching your quilt inspirations on simple graph paper. Take your quilt designs from ordinary to energetic with practical advice to create movement and depth. Achieve color balance, choose the right fabrics to pull off your pattern, and add custom quilting to elevate the impact of your quilt. Whether this is your first time to strike out on your own or you’ve made quilts from scratch before, this book will help you identify your likes and dislikes and freshen your approach to modern quilt design. Also included are three modern quilts with full-size patterns that you can take straight to the sewing machine! Choose colors and fabrics like a pro, with solid design and finishing advice Tailor the process to your interests and skills with piecing, applique, and hand or machine sewing Sew 3 bonus full-size patterns from celebrated quiltmaker Heather Black
Author: Leslie Williamson Publisher: Rizzoli Publications ISBN: 0847834182 Category : Architecture Languages : en Pages : 226
Book Description
An intimate and revealing collection of photographs of astonishingly beautiful, iconic, and undiscovered mid-century interiors. Among significant mid-century interiors, none are more celebrated yet underpublished as the homes created by architects and interior designers for themselves. This collection of newly commissioned photographs presents the most compelling homes by influential mid-century designers, such as Russel Wright, George Nakashima, Harry Bertoia, Charles and Ray Eames, and Eva Zeisel, among others. Intimate as well as revelatory, Williamson’s photographs show these creative homes as they were lived in by their designers: Walter Gropius’s historic Bauhaus home in Massachusetts; Albert Frey’s floating modernist aerie on a Palm Springs rock outcropping; Wharton Esherick’s completely handmade Pennsylvania house, from the organic handcarved staircase to the iconic furniture. Personal and breathtaking by turn—these homes are exemplary studies of domestic modernism at its warmest and most creative.
Author: Ned Drew Publisher: Princeton Architectural Press ISBN: 9781568984971 Category : Art Languages : en Pages : 204
Book Description
We all know we're not supposed to judge books by their covers, but the truth is that we do just that nearly every time we walk into a bookstore or pull a book off a tightly packed shelf. It's really not something we should be ashamed about, for it reinforces something we sincerely believe: design matters. At its best, book cover design is an art that transcends the publisher's commercial imperativesto reflect both an author's ideas and contemporary cultural values in a vital, intelligent, and beautiful way. In this groundbreaking and lavishly illustrated history, authors Ned Drew and Paul Sternberger establish American book cover design as a tradition of sophisticated, visual excellence that has put shape to our literary landscape. By Its Cover traces the story of the American book cover from its inception as a means of utilitarian protection for the book to its current status as an elaborately produced form of communication art. It is, at once, the intertwined story of American graphic design and American literature, and features the work of such legendary figures as Rockwell Kent, E. McKnight Kauffer, Paul Rand, Alvin Lustig, Rudy deHarak, and Roy Kuhlman along with more recent and contemporary innovators including Push Pin Studios, Chermayeff & Geismar, Karen Goldberg, Chip Kidd, and John Gall.
Author: Antonio Gamoneda Publisher: ISBN: 9781954218031 Category : Poetry Languages : en Pages : 128
Book Description
BOOK OF THE COLD is the long-overdue English translation of legendary Spanish poet Antonio Gamoneda's 1992 long poem--a surreal, folkloric, modernist masterpiece between poetry and prose. "When a younger generation of Spanish poets began to awaken and stretch their creative limbs at the dawn of a post-Franco era, what they found, intensified by decades of resistance and years of silence, was the beacon of Antonio Gamoneda's mature poetry. His evocative sensual palette--the scent, feel, taste, and sound of conflicted experience, a lurching between the repellent and the irresistible--is virtually without comparison. But the real miracle of his work is how he combines that flashy richness with such syntactical concision, and with a folkloric strangeness peculiar to his work alone. The extraordinary translation by Katherine Hedeen and Victor Rodríguez Nuñez maintains the compression of the Spanish by often allowing the agency carried by a Spanish verb to be absorbed completely into the English verb. So, for example, 'Fingía un rostro' becomes 'Faked a face.' And so in English, as in Spanish, the verb, not the subject, controls the sentence."--Forrest Gander "Antonio Gamoneda's BOOK OF THE COLD, a long poem in the modernist tradition, is an undisputed masterpiece by Spain's greatest living poet. In this sensitive and alert translation, Hedeen and Nuñez have captured the epic sweep of Gamoneda's distinctive cadences, halfway between prose and verse. This translation, long overdue, will reveal the full extent of Gamoneda's genius to English-speaking readers."--Jonathan Mayhew Poetry. Translation.
Author: Cheryl Buckley Publisher: Reaktion Books ISBN: 9781861893222 Category : Design Languages : en Pages : 260
Book Description
Employing numerous examples of classic British design, Designing Modern Britain delves into the history of British design culture, and thereby tracks the evolution of the British national identity.
Author: Publisher: Rizzoli Publications ISBN: 0847848329 Category : Design Languages : en Pages : 181
Book Description
The first book on one of the leading collections of modern industrial design. A must-have for lovers of modernism, this is an accessible but authoritative introduction to the field. From the second industrial revolution to the start of the digital revolution, industrial design has played a major role in shaping society and the everyday objects used for living, working, and traveling. As factories transitioned from manufacturing machines for war to mass-produced goods, industrial design evolved to meet the needs of a quickly growing consumer economy. 100 Designs for a Modern World is a curated overview of the most influential pieces of modern industrial design from 1900 to the present day. George R. Kravis II has collected some of the most innovative and memorable products—including, for example, the Silver Streak glass iron—that contributed to this radical transformation of global culture. This book presents one hundred exceptionally designed objects: chairs, radios, irons, electric clocks, ceramic tableware, textiles, posters, and other graphic designs. The chronological organization generates a history of industrial design since the turn of the twentieth century. With an introduction by design historian Penny Sparke, this book is an authoritative reference on industrial design in the twentieth and early-twenty-first centuries. Meticulously selected and beautifully photographed, this elegant book is both an informative guide and a source of inspiration for collectors and enthusiasts of modern industrial design.
Author: Kristi Schroeder Publisher: Lucky Spool ISBN: 9781940655284 Category : Crafts & Hobbies Languages : en Pages : 0
Book Description
"Part armchair travel, part project book, Southwest Modern highlights the wide-open spaces and beautiful vistas of West Texas and celebrates the rich culture of New Mexico. Featuring 15 quilt patterns and three smaller projects author, Kristi Schroeder, celebrates five separate regions, one in each chapter. Each quilt is photographed on location with an accompanying color story to support the design. Included is a list of the author's favorite places to shop, eat, and play in each location. This book will appeal to anyone who has ever been so moved by their surroundings that they felt inspired to create."--
Author: Theo Inglis Publisher: Rizzoli Publications ISBN: 1849944822 Category : Antiques & Collectibles Languages : en Pages : 0
Book Description
A visual and comprehensive guide to a hugely popular graphic style. The distinctive aesthetic of mid-century design captured the post-war zeitgeist of energy and progress, and remains hugely popular today. In Mid-Century Modern Graphic Design Theo Inglis takes an in-depth look at the innovative graphics of the period, writing about the work of artists and designers from all over the world. From book covers, record covers and posters to advertising, typography and illustration, the designs feature eye-popping colour palettes, experimental type and prints that buzz with kinetic energy. The book features artworks from a wide selection of international designers and illustrators whose work continues to inspire and influence today, including Ray Eames, Paul Rand, Alex Steinweiss, Joseph Low, Alvin Lustig, Elaine Lustig Cohen, Leo Lionni, Rudolph de Harak, Abram Games, Tom Eckersley, Ivan Chermayeff, Josef Albers, Corita Kent, Jim Flora, Ben Shahn, Herbert Bayer and Helen Borten. Theo draws from a broad range of sources including advertising, magazine covers, record sleeves, travel posters and children’s book illustration to show the development of the design style globally, and how this continues to influence design today. The book is packed with hundreds of colour illustrations, including classic designs, such as Saul Bass’ film posters and Miroslav Šašek’s children’s books, alongside lesser-known gems.
Author: Ben Reason
Author: Ben Reason
Author: Marcie R. Rendon
Author: Heather Black
Author: Leslie Williamson
Author: Ned Drew
Author: Antonio Gamoneda
Author: Cheryl Buckley
Author: 
Author: Kristi Schroeder
Author: Theo Inglis