Book Description
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.
Author: Julie B. Olson-Buchanan Publisher: John Wiley & Sons ISBN: 9781444310801 Category : Business & Economics Languages : en Pages : 224
Book Description
Integrating findings from research and practice in order to makepractical, evidence-based recommendations for preventing andaddressing systemic workplace mistreatment, this book: Focuses on the recursive effects of mistreatment inorganizations and how individual and organizational well-being canbe enhanced by carefully-designed policies and procedures. Creates a complete picture by bringing together relevantresearch from fragmented fields such as organizational psychology,labor relations and labor economics. Enables you to identify best practices for resolvingmistreatment occurrences, for creating a civil workforce, andpreventing recursive mistreatment.
Author: Nathan A. Bowling Publisher: Cambridge University Press ISBN: 1108132669 Category : Business & Economics Languages : en Pages : 599
Book Description
Workplace aggression is a serious problem for workers and their employers. As such, an improved scientific understanding of workplace aggression has important implications. This volume, which includes chapters written by leading workplace aggression scholars, addresses three primary topics: the measurement, predictors and consequences of workplace aggression; the social context of workplace aggression; and the prevention of workplace aggression. Of note, the book encompasses the various labels used by researchers to refer to workplace aggression, such as 'abusive supervision', 'bullying', 'incivility' and 'interpersonal conflict'. This approach differs from those of previous books on the topic in that it does not focus on a particular type of workplace aggression, but covers an intentionally broad conceptualization of workplace aggression - specifically, it considers aggression from both the aggressors' and the targets' perspectives and includes behaviors enacted by several types of perpetrators, including supervisors, coworkers and customers.
Author: Paul E. Spector Publisher: Wiley Global Education ISBN: 1119637570 Category : Psychology Languages : en Pages : 431
Book Description
Distinct from any other text of its kind, Industrial and Organizational Psychology: Research and Practice, 7th Edition provides a thorough and clear overview of the field, without overwhelming today's I/O Psychology student. Newly updated for its seventh edition, author Paul Spector provides readers with (1) cutting edge content and includes new and emerging topics, such as occupational health and safety, and (2) a global perspective of the field.
Author: Ronald E. Rice Publisher: Cambridge University Press ISBN: 1139493248 Category : Business & Economics Languages : en Pages :
Book Description
Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance.
Author: Premilla D'Cruz Publisher: Springer ISBN: 9789811309342 Category : Psychology Languages : en Pages : 0
Book Description
Workplace bullying, emotional abuse and harassment unfolds as a process, usually recursive and escalating, that involves multiple actors and stakeholders. Through Section 1 of this volume, the antecedents and effects of workplace bullying, emotional abuse and harassment are detailed. Apart from discussing individual and organizational causative factors and adverse outcomes for targets and organizations, this section presents issues pertaining to target coping and survival and power versus powerlessness as dialectic rather than sovereign. Emergent research examining the physiological impact on targets, the controversial interplay of personality and the striving towards well-being is showcased. Section 2 brings together chapters on the various key players in the workplace bullying, emotional abuse and harassment scenario. The focus here is on targets, bullies, bystanders, leaders and significant others as well as the range of interventionists (such as HR managers, therapists, organizational practitioners, unionists and so on) who address situations of misbehaviour. The motives, experiences and outcomes of the former group and the roles, dilemmas and challenges of the latter group are elaborated.
Author: Stale Einarsen Publisher: CRC Press ISBN: 0203164660 Category : Psychology Languages : en Pages : 439
Book Description
Over the last decade or so research into bullying, emotional abuse and harassment at work, as distinct from harassment based on sex or race and primarily of a non-physical nature, has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of 'mobbing' or 'bullying' and the American traditi
Author: Premilla D'Cruz Publisher: Springer ISBN: 9789811053078 Category : Psychology Languages : en Pages : 0
Book Description
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace bullying, emotional abuse and harassment. Section 1, which comprises special topics, depicts the intersection between workplace bullying, emotional abuse and harassment and specific circumstances such as whistleblowing and customer abuse or particular attributes such as violence and ostracism. In so doing, it extends the boundaries of the substantive area, stimulating new themes for further inquiry and indicating new areas for action. Section 2 draws attention to how misbehaviour inheres in particular kinds of tasks and livelihoods due to job design, work organization and other elements such as power, external environment, employment patterns and so on. An array of occupations, professions and sectors such as academe, nursing, law, hospitality, precarious work and so on is covered, reflecting emergent developments in the labour market so as to include those with long-standing and considerable research findings and those where empirical inquiries are more recent.
Author: Premilla D'Cruz Publisher: Springer ISBN: 9789811302176 Category : Psychology Languages : en Pages : 0
Book Description
The agenda of respectful workplaces is no more urgent than in the context of workplace bullying, emotional abuse and harassment. This becomes even more significant in the face of mistreatment linked to social identity and national culture. The chapters constituting Section 1 speak to the spectrum of primary, secondary and tertiary prevention undertaken within and beyond workplaces to tackle workplace bullying, emotional abuse and harassment. As well as organizational-related mechanisms, therapy, collective action and legislation are described. Normative angles, the challenges of actual practice and the contours of effectiveness are pinpointed. The increasing recognition of the conflation between category-based harassment and workplace bullying and the burgeoning cross-cultural lens of the substantive area are captured through the chapters of Section 2. Identities revolving around gender, sexuality, disability, caste and ethnicity serve as markers for mistreatment, underpinning the need to explore the dynamics of these situations in terms of causes, manifestations and consequences. Variations in the unfolding of negative acts due to cultural influences have been found, emphasizing that though misbehaviour is universal, it has country-specific characteristics.
Author: Cong Liu Publisher: Springer Nature ISBN: 303054379X Category : Business & Economics Languages : en Pages : 310
Book Description
Workplace mistreatment is a burgeoning topic of interest, with the majority of workers having experienced it in some form. This book explores workplace ostracism and its negative effects on employee and organizational outcomes, such as employee attitudes, behaviors, and well-being. This edited volume defines workplace ostracism and examines how to differentiate ostracism from other type of workplace mistreatment, such as workplace incivility and interpersonal conflict. Among the questions it seeks to answer are: 1) what are the individual, relational, and contextual factors that influence employees’ workplace ostracism experiences; and 2) what constitutes ostracism in stigmatized populations, such as international students, immigrant workers, and older workers. Researchers in organizational behavior, I/O psychology, and the sociology of work will find this book to be a valuable resource.
Author: Pamela L. Perrewé
Author: Julie B. Olson-Buchanan
Author: Nathan A. Bowling
Author: Paul E. Spector
Author: Ronald E. Rice
Author: Premilla D'Cruz
Author: Stale Einarsen
Author: Premilla D'Cruz
Author: Premilla D'Cruz
Author: Cong Liu