Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 384
Book Description
Microsoft Sourcebook for the Help Desk
Author: Microsoft Sourcebook for the Help Desk
Author: Microsoft CorporationPublisher:
ISBN:
Category : Computers
Languages : en
Pages : 502
Book Description
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Microsoft Sourcebook for the Help Desk
Author: Microsoft Sourcebook for the Help Desk
Author: Microsoft CorporationPublisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 412
Book Description
The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Sourcebook for the Help Desk
Author: MicrosoftPublisher:
ISBN: 9781556159275
Category :
Languages : en
Pages : 384
Book Description
A Guide to Customer Service Skills for the Help Desk Professional
Author: Donna KnappPublisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 314
Book Description
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Computer Sourcebook
Author: Alfred GlossbrennerPublisher: Random House Puzzles & Games
ISBN: 9780679771487
Category : Computers
Languages : en
Pages : 852
Book Description
Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
The Handbook of Technical Writing, Sixth Edition
Author: Gerald J. AlredPublisher: Macmillan
ISBN: 9780312254964
Category : Business & Economics
Languages : en
Pages : 778
Book Description
The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Microsoft? Internet Information Server 4.0 Sourcebook
Author: Michele PetrovskyPublisher:
ISBN:
Category : Computers
Languages : en
Pages : 680
Book Description
This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
A Guide to Computer User Support for Help Desk & Support Specialists
Author: Fred BeissePublisher:
ISBN:
Category : Computers
Languages : en
Pages : 488
Book Description
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.