If Disney Ran Your Hospital PDF Download

Author: Fred Lee
Publisher: Distributed (Non-Hap)
ISBN:
Category : Business & Economics
Languages : en
Pages : 228

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Book Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Author: Harlan Coben
Publisher: Penguin
ISBN: 0147515742
Category : Young Adult Fiction
Languages : en
Pages : 338

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Book Description
COMING SOON TO PRIME VIDEO by internationally bestselling author Harlan Coben. As mysterious clues continue to surface, Mickey is determined to uncover the truth about his father's death. Was it accidental? Murder? Or is he in fact still alive? With the help of his Uncle Myron and loyal friends, Spoon and Ema, Mickey unravels the mysteries of the Abeona Shelter and the elusive "Butcher of Lodz"—all while trying to navigate the ins and outs of everyday life in high school. “This third Mickey Bolitar mystery starts at a swift pace and never lets up.”—Booklist Look for all three books in the series!

Author: Annette Funicello
Publisher: Disney Editions
ISBN: 9780786880928
Category : Juvenile Nonfiction
Languages : en
Pages : 256

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Book Description
The former Mouseketeer and star of beach party movies chronicles her career, offering recollections of Walt Disney, Frankie Avalon, and many others, and honestly discussing her recent struggle with multiple sclerosis

Author: Mickey Lebowitz
Publisher: Gegensatz Press
ISBN: 1933237228
Category : Biography & Autobiography
Languages : en
Pages : 259

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Book Description
"The accessible, conversational autobiography of a successful physician who left his private practice because of the cruel realities of the American health care system"--Cover.

Author: Eilon Paz
Publisher: Ten Speed Press
ISBN: 1607748703
Category : Music
Languages : en
Pages : 577

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Book Description
A photographic look into the world of vinyl record collectors—including Questlove—in the most intimate of environments—their record rooms. Compelling photographic essays from photographer Eilon Paz are paired with in-depth and insightful interviews to illustrate what motivates these collectors to keep digging for more records. The reader gets an up close and personal look at a variety of well-known vinyl champions, including Gilles Peterson and King Britt, as well as a glimpse into the collections of known and unknown DJs, producers, record dealers, and everyday enthusiasts. Driven by his love for vinyl records, Paz takes us on a five-year journey unearthing the very soul of the vinyl community.

Author: Allen Barra
Publisher: Crown
ISBN: 030771649X
Category : Sports & Recreation
Languages : en
Pages : 522

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Book Description
Acclaimed sportswriter Allen Barra exposes the uncanny parallels--and lifelong friendship--between two of the greatest baseball players ever to take the field. Culturally, Mickey Mantle and Willie Mays were light-years apart. Yet they were nearly the same age and almost the same size, and they came to New York at the same time. They possessed virtually the same talents and played the same position. They were both products of generations of baseball-playing families, for whom the game was the only escape from a lifetime of brutal manual labor. Both were nearly crushed by the weight of the outsized expectations placed on them, first by their families and later by America. Both lived secret lives far different from those their fans knew. What their fans also didn't know was that the two men shared a close personal friendship--and that each was the only man who could truly understand the other's experience.

Author: Disney
Publisher: SFI Readerlink Dist
ISBN: 9780794440978
Category : Juvenile Fiction
Languages : en
Pages : 32

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Book Description
Hot dog! Twenty portable tunes combined with Disney's Mickey Mouse and all of his friends mean hours of musical fun for Clubhouse fans. Packed with Mickey Mouse Clubhouse fun, this book features four fun sections of song lyrics: Action Songs, Counting Songs, Learning Songs and Silly Songs. Following the numerical prompts in the book, children play one of the special songs on their Mickey Mouse stand-up music player—20 songs in all! Songs include such favorites as “If You’re Happy and You Know it…” and “Head Shoulders…” as well as “Hot Dog, Hot Dog, Hot Diggity Dog!” which is featured in the show. The lyrics to the songs are printed in the book so kids can sing along!

Author: Miguel Puig
Publisher: Xlibris Corporation
ISBN: 179607716X
Category : History
Languages : en
Pages : 200

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Book Description
This book is for the benefit of my children and grand children, and every other person that knows me, including members of the NYPD that worked along with me many years. This is so they understand the role of the US in Puerto Rico ́s political history. The death of leader Pedro Albizu Campos in the year 1965 triggered a new combination of struggles, open, open illegal and clandestine from the pro independence groups, that couldn’t wait any longer.. Their new struggle coincided with my arrival in the USA in 1967, when they were hitting USA with bombs, incendiary and explosive. I was appointed undercover May 16, 1969 to infiltrate and inform the activities of the groups involved in the underground struggle to free Puerto Rico. In the book I relate the problems and discrimination that I faced performing the job and after.

Author: Susan Amerikaner
Publisher: Disney Press
ISBN: 9781423134619
Category : Juvenile Fiction
Languages : en
Pages : 0

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Book Description
Today is the day Mickey takes Goofy for his medical checkup, but Goofy isn’t too happy about it. Goofy tries some pretty funny tricks to avoid going, but Mickey and his friends have some tricks of their own. Can they convince Goofy that he has nothing to fear? Designed with early childhood experts, this special Mickey Mouse Clubhouse story will help your child relate to Goofy’s worries while laughing and getting prepared to visit the doctor.

Author: Mindy McGinnis
Publisher: HarperCollins
ISBN: 006284721X
Category : Young Adult Fiction
Languages : en
Pages : 328

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Book Description
A captivating and powerful exploration of the opioid crisis—the deadliest drug epidemic in American history—through the eyes of a college-bound softball star. Edgar Award-winning author Mindy McGinnis delivers a visceral and necessary novel about addiction, family, friendship, and hope. When a car crash sidelines Mickey just before softball season, she has to find a way to hold on to her spot as the catcher for a team expected to make a historic tournament run. Behind the plate is the only place she’s ever felt comfortable, and the painkillers she’s been prescribed can help her get there. The pills do more than take away pain; they make her feel good. With a new circle of friends—fellow injured athletes, others with just time to kill—Mickey finds peaceful acceptance, and people with whom words come easily, even if it is just the pills loosening her tongue. But as the pressure to be Mickey Catalan heightens, her need increases, and it becomes less about pain and more about want, something that could send her spiraling out of control.