Metric Implementation Guide PDF Download

Author: Wilson Palmer Banks
Publisher:
ISBN:
Category : Agricultural mathematics
Languages : en
Pages : 128

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Book Description

Author: Kenneth A. Retzer
Publisher:
ISBN:
Category : Industrial arts
Languages : en
Pages : 140

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Book Description

Author:
Publisher: VISHNUVARTHANAN MOORTHY
ISBN: 1301711071
Category :
Languages : en
Pages : 92

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Book Description

Author: James C. Abbott
Publisher: Robert Houston Smith Publishers
ISBN: 1887355081
Category : Business & Economics
Languages : en
Pages : 200

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Book Description
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 792

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Book Description

Author: CCPS (Center for Chemical Process Safety)
Publisher: John Wiley & Sons
ISBN: 9780470579800
Category : Technology & Engineering
Languages : en
Pages : 200

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Book Description
Process safety metrics is a topic of frequent conversation within chemical industry associations. Guidelines for Process Safety Metrics provides basic information on process safety performance indicators, including a comprehensive list of metrics for measuring performance and examples as to how they can be successfully applied over both the short and long term. For engineers, insurers, corporate traininers, military personnel, government officials, students, and managers involved in production, product and process development, Guidelines for Process Safety Metrics can help determine appropriate metrics useful in monitoring performance and improving process safety programs. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Author: Susan Hansche
Publisher: CRC Press
ISBN: 1135483086
Category : Computers
Languages : en
Pages : 922

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Book Description
The Official (ISC)2 Guide to the CISSP-ISSEP CBK provides an inclusive analysis of all of the topics covered on the newly created CISSP-ISSEP Common Body of Knowledge. The first fully comprehensive guide to the CISSP-ISSEP CBK, this book promotes understanding of the four ISSEP domains: Information Systems Security Engineering (ISSE); Certifica

Author: Kurt McWhirter
Publisher: IT Governance Publishing
ISBN: 1849284067
Category : Business & Economics
Languages : en
Pages : 311

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Book Description
Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.

Author: David Smith
Publisher: Van Haren
ISBN: 9401801207
Category : Architecture
Languages : en
Pages : 201

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Book Description
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.

Author: Harold F. Tipton
Publisher: CRC Press
ISBN: 1439833036
Category : Business & Economics
Languages : en
Pages : 3280

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Book Description
Considered the gold-standard reference on information security, the Information Security Management Handbook provides an authoritative compilation of the fundamental knowledge, skills, techniques, and tools required of today's IT security professional. Now in its sixth edition, this 3200 page, 4 volume stand-alone reference is organized under the C