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Author: Susan S. Raines Publisher: John Wiley & Sons ISBN: 1118415485 Category : Business & Economics Languages : en Pages : 357
Book Description
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
Author: Susan S. Raines Publisher: John Wiley & Sons ISBN: 1118415485 Category : Business & Economics Languages : en Pages : 357
Book Description
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
Author: Amy Gallo Publisher: Harvard Business Review Press ISBN: 1633692167 Category : Business & Economics Languages : en Pages : 224
Book Description
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author: Diane Musho Hamilton Publisher: Shambhala Publications ISBN: 1611800676 Category : Business & Economics Languages : en Pages : 235
Book Description
Discover how mindfulness can help you resolve the inevitable problems that arise in your personal and professional relationships in this “groundbreaking, creative” guide to Zen-based conflict resolution (Jan Chozen Bays) Conflict is going to be part of your life—as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won’t make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even—sometimes—to be grateful for it. She teaches how to: • Cultivate the mirror-like quality of attention as your base • Identify the three personal conflict styles and determine which one you fall into • Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them • Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations Full of practical exercises that can be applied to any kind of relationship, Everything Is Workable gives readers the tools they need to cultivate dynamic, vital, and effective relationships in their personal lives and at work.
Author: Ellis Flora Publisher: ISBN: Category : Business & Economics Languages : en Pages : 0
Book Description
"Mastering Conflict Resolution" offers practical strategies for navigating conflicts and fostering harmonious relationships in all areas of life.
Author: Caden Burke Publisher: Leadership Skills ISBN: 9781088246757 Category : Business & Economics Languages : en Pages : 0
Book Description
Are you struggling to get those involved in conflicts to sit down and listen? Do you feel like every time you try to resolve a conflict; it just makes it worse? "How to Manage Conflicts" is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them. As a person who is distressed by communicating a message or tasks, you have to gain the buy-in of the other party and get both parties to listen to each other. As a person who is resolving conflict, you have to be able to assess the situation and not form a judgment in one way or another. The guidance you can gain from within these chapters will help you to grow as a communicator, but also as a person. As you progress on your journey to master your conflict management skills, you will learn many tips and tricks that can help you achieve goals. YOU WILL LEARN: Why it is important to manage conflicts. Why respect is important in conflict management. How to recognize potential conflicts. Why it is important to change the atmosphere. Understanding different points of view. Tips for recognizing different perspectives. Skills for developing solutions. How to implement actions plans. Why following up is necessary. And much more. To help you in becoming an effective manager of conflicts, this guide goes through many actionable examples and strategies. As you press yourself to grow, you will find that there are so many experiences you have already had that will help formulate your ability to be successful as a communicator. It's time to take the plunge and grow!
Author: Christa Kordy Publisher: tredition ISBN: 3384077806 Category : Language Arts & Disciplines Languages : en Pages : 144
Book Description
Mastering Conflict Resolution: Transform Challenges into Opportunities Discover the art of transforming conflicts into opportunities with Christa Kordy's insightful book, "Creative Conflict Resolution in Private and Professional Life." This guide delves into the complexities of conflicts in both personal and professional settings, providing effective strategies for constructive resolution. Kordy demonstrates that conflicts, often seen as obstacles, are actually catalysts for growth, innovation, and deeper understanding. Learn to navigate disagreements with finesse, turning them into constructive dialogues. This book is not just a manual; it's a transformative journey towards empowerment, teaching you to harness conflicts for personal and professional development. Join Christa Kordy in redefining conflict resolution and turn every challenge into a stepping stone towards a harmonious and fulfilling life.
Author: Jennifer Goldman-Wetzler Publisher: HarperCollins ISBN: 0062893661 Category : Business & Economics Languages : en Pages : 236
Book Description
An award-winning conflict consultant offers a new path to take when agreement and collaboration seem impossible, and teaches us that when conflict resolution fails, we can achieve freedom instead—even without others’ cooperation. A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit down, calmly talk through your differences, and find a solution. But what if nothing seems to work, no matter what you do? When situations resist resolution, the Optimal Outcomes Method teaches us conflict freedom. This innovative method, based on Dr. Jennifer Goldman-Wetzler’s training at the Program on Negotiation at Harvard Law School, two decades as a consultant to Fortune 500 and high-growth CEOs and senior teams, grassroots work with Middle East leaders, US government-funded research on terrorism, and her popular course at Columbia University,Optimal Outcomesreveals eight groundbreaking practices proven to help people everywhere free themselves from conflict. With inspiring stories from clients, students, and Dr. Goldman-Wetzler’s own life lighting the way, you’ll learn to observe complex situations with clarity, access your shadow values (things you really care about but have been unwilling to admit), and take bold, simple, surprising action. Optimal Outcomes blends mindfulness, Jungianpsychology, and practical, step-by-step advice to free anyone from seemingly impossible conflict. Applying the practices, you’ll reach your Optimal Outcome—which may be vastly different from what you originally imagined, but more satisfying than you ever dreamed possible.
Author: Robert Hunt Publisher: ISBN: Category : Languages : en Pages : 152
Book Description
Families Spend 50 Minutes Per Day Arguing, Do You Want to Be Wasting Your Life in Conflict? The right tools can help you turn fights into positive learning experiences and even opportunities for growth A new study reveals shocking statistics - we spend an average of 49 minutes per day fighting with family members! In addition, 2.8 hours of work time per week is also dedicated to conflicts. Instead of being focused on something productive, we're wasting energy on interactions that are very often meaningless and sometimes - destructive. Nobody likes conflict, yet we seem to be dedicating an awfully long amount of time to it. We argue with loved ones. We argue at the office. And to top it all off - we argue on social media! Do you know why we engage in conflict? The number one reason people give when being asked about why they'd get in a fight (a digital or in real life) is "they started it!" In other words, most of us never own up to our actions or take responsibility for the things that we do. Society tends to have a pretty negative view on confrontation, which is why most of us will never learn how to disagree in a meaningful way and how to actually start perceiving conflict as a learning opportunity. Conflict, however, can be a truly beneficial thing because: It allows us to learn more about others New ideas can be born during a heated interaction An opportunity is provided to verbalize needs that would have been unaddressed otherwise It can teach many valuable skills: patience, active listening, collaboration and flexibility When done correctly, it can lead to a resolution Which brings us to the next point - learning to manage conflict in the correct way so that a resolution can be achieved. In Dealing with Conflict, you'll discover: Some of the most common causes of arguments, disagreements and conflicts in the workplace, at home or among friends What's active listening and why you need to start practicing it today The importance of accepting responsibility for conflicts and seeing the argument from another perspective The power of acknowledging you're wrong What set of skills and tools every person needs to develop for effective conflict management The strategies for resolving a conflict like a boss Digital conflict, how it came in existence, what can be done about it and how to manage bullying The importance of knowing when the situation can't be salvaged and you need to quit And much more. As a bonus, you'll see real-life example of arguments and conflict situations and the best ways to diffuse those through open and honest communication. Most of us are non-confrontational by nature. This is why we tend to blow the fear of conflict out of proportion. Whether you're fighting with your significant other over work-life balance or you're being approached by an angry coworker who thinks you took all the credit for a joint project, fear could paralyze you and make you act in an irrational way. You need a shift in mindset to start seeing conflict as a healthy opportunity to grow. Mastering Confrontation by Robert Hunt can help you change your mindset gradually using concrete steps. Scroll up and click the "Add to Cart" button to master uncomfortable situations, improve your communication and learn the ins and outs of conflict resolution.
Author: Minghai Zheng Publisher: Independently Published ISBN: Category : Languages : en Pages : 0
Book Description
In today's fast-paced work environments, conflict is an inevitable part of daily life. Whether it's a disagreement over a project, tension between colleagues, or a clash of personalities, workplace conflict can have a significant impact on the productivity, morale, and overall success of an organization. The ability to resolve conflict effectively is a critical skill for all employees, from entry-level staff to top executives. When conflicts are resolved in a constructive way, relationships are strengthened, trust is built, and teams can achieve their goals more efficiently. In this book, we will explore the most effective strategies and best practices for resolving workplace conflict. From understanding the roots of conflict to developing communication skills, managing emotions, and exploring collaborative problem-solving, we will examine the key tools and techniques that can help you become a master of conflict resolution. Whether you're a manager looking to improve employee relations, a human resources professional tasked with resolving disputes, or an individual who wants to develop your conflict resolution skills, this book will provide you with the insights and practical advice you need to succeed. So let's dive in and begin mastering conflict resolution in the workplace. MingHai Zheng is a writer based in Wuhan, China, who focuses on writing articles about workplace and management topics. He has written hundreds of articles on these topics and is dedicated to sharing his insights and experiences with others who are interested in improving their careers and their businesses.
Author: Susan S. Raines
Author: Susan S. Raines
Author: Amy Gallo
Author: Diane Musho Hamilton
Author: Ellis Flora
Author: Eileen M. Russo
Author: Caden Burke
Author: Christa Kordy
Author: Jennifer Goldman-Wetzler
Author: Robert Hunt
Author: Minghai Zheng