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Author: Núria Balagué Publisher: ISBN: Category : Computer networks Languages : en Pages : 230
Book Description
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries.
Author: Núria Balagué Publisher: ISBN: Category : Computer networks Languages : en Pages : 230
Book Description
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries.
Author: Nuria Balague Publisher: Chandos Pub ISBN: 9781843346548 Category : Business & Economics Languages : en Pages : 211
Book Description
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries
Author: Jeremy Atkinson Publisher: Chandos Publishing ISBN: 0081001347 Category : Language Arts & Disciplines Languages : en Pages : 337
Book Description
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Author: Núria Balagué Publisher: Elsevier ISBN: 1780632797 Category : Language Arts & Disciplines Languages : en Pages : 231
Book Description
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. - Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world - Translates the ISO 9001 standard to the terms and language used within the libraries - Presents a systematic approach to the quality management in libraries
Author: Susan Jurow Publisher: Routledge ISBN: 1135022909 Category : Business & Economics Languages : en Pages : 215
Book Description
Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.
Author: Sue Roberts Publisher: Facet Publishing ISBN: 1856045153 Category : Business & Economics Languages : en Pages : 257
Book Description
This sophisticated primer draws together in an accessible form the principles of management as they need to be understood by library and information professionals. Written by a practising library manager and a management academic, the text introduces and applies the latest management concepts to library management practice. Since most libraries are part of a wider organization, their management practice will be influenced by that organizational setting, whether the setting be a university, a local authority or a business. Responding effectively within this organizational context is a key theme that runs through this text. Library management is concerned with managing collections, people, services, resources, information and finance, but managers also need to work beyond the confines of the library. They need to understand and influence their environment, to respond to the power and politics of a situation, to contribute to strategic direction in arenas related to knowledge management, learning and information, and to promote their own careers. The scene is set through the first two chapters, on management and organizations respectively. The first chapter covers the nature of management, management roles and competencies, and reviews the range and scope of library management. The second chapter focuses on the organizational context in which management is performed. The core of the book is a series of chapters in some of the key areas that constitute the management role: people, and their behaviour and management, marketing and user relationships, quality management, finances and resources, environment and context, and strategy and planning. Each chapter is well illustrated with relevant examples, checklists and models. Chapters conclude with a list of further reading, and a list of review topics, which can be used as the basis for revision for study purposes, or as a prompt to encourage reflection on the content of the book, for the professional reader. Key areas covered: management and managing organizations people in organizations human resource management marketing and user relationships quality management finance and resources environment and context strategy and planning. Readership: This book will be a key text for students of library and information management, designed to introduce them to the practice, experience and theoretical principles of library management. In particular it should prepare them for their first posts as library managers, and alert them to the challenges and rewards of management. Practising library managers will also benefit from revisiting some of the topics covered in the book.
Author: Peter Hernon Publisher: American Library Association ISBN: 0838913105 Category : Language Arts & Disciplines Languages : en Pages : 507
Book Description
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Author: Sara Laughlin Publisher: ALA Editions ISBN: Category : Business & Economics Languages : en Pages : 164
Book Description
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.
Author: Sneha Tripathi Publisher: Ess Ess Publication ISBN: 9788170008088 Category : ISO 9000 Series Standards Languages : en Pages : 0
Book Description
Today, every organization, profit or non-profit, is working to meet the guidelines and standards to qualify their products and services as 'Quality' by society. Libraries are no exception. They work to satisfy the information needs of their users at the right time by devising new services through the use of information and communication technological tools, evaluate their services, and renew their services based on user's feedback. There are some specifications which a library can adopt to provide services that could be tagged as 'Quality' by their users. It seems important, then, that library professionals and administrators be aware of the concept 'Quality' and 'Total Quality Management, ' as well as the international standards available. This work explains the various aspects of 'Quality' and 'Total Quality Management' from the perspective of a library professional. It characterizes a Quality System for libraries based on ISO 9001, an international standard for quality assurance system. Exercises are included after each chapter for readers. A comprehensive bibliography and glossary is also included. (Series: Quality Assurance in Libraries, Vol. 1) [Subject: Library and Information Science
Author: Jennifer S. Cargill Publisher: Psychology Press ISBN: 9781560245162 Category : Language Arts & Disciplines Languages : en Pages : 218
Book Description
Learn more about innovative management techniques library administrators can use to adapt to the rapidly changing information environment. Catalysts for Change features the perspectives of library practitioners as well as other higher education professionals on using innovative management techniques. The book includes practical discussions of Total Quality Management, team management, the impact of gender differences, managing an older work force, and educational needs for the 1990s. Librarians will find these techniques and solutions helpful for dealing with change. They will benefit from the case studies and practical overview from professionals who have already experienced change in their own libraries. Through this valuable book, library administrators will find the best methods for adapting management strategies to the major political upheaval, economic reprioritizing, and organizational restructuring that has been characteristic of this decade. Some of the important topics covered by the contributors include: fostering the democratization of the workplace and the development of the staff through empowerment proactive, assertive, and collaborative roles of libraries in the scholarly communication process library management education that prepares professionals both to anticipate change and to bring about change in their institutions in response to societal needs and shifts managing the academic library through teamwork the possible impacts and implications of female leadership on the library profession organizational change in research libraries older workers in technical services the role of the collection development librarian in the 1990s and beyond using the budget as a planning tool Catalysts for Change demonstrates how to approach library services in ways that are a result of a "revenue diet," technological advances, and changing philosophies of library constituents. Practitioners in the library field, middle managers and administrators in libraries, and beginning level management classes in library schools will find essential information in this book to help them create library management strategies to adapt to the turbulent changes in the library profession.
Author: Núria Balagué
Author: Núria Balagué
Author: Nuria Balague
Author: Jeremy Atkinson
Author: Núria Balagué
Author: Susan Jurow
Author: Sue Roberts
Author: Peter Hernon
Author: Sara Laughlin
Author: Sneha Tripathi
Author: Jennifer S. Cargill