Management of Service Businesses in Japan PDF Download

Author: Yasuhiro Monden
Publisher: World Scientific
ISBN: 9814374679
Category : Business & Economics
Languages : en
Pages : 212

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Book Description
With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style OC hospitalityOCO in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.

Author: Keith Jackson
Publisher: Psychology Press
ISBN: 9780415287456
Category : Business & Economics
Languages : en
Pages : 276

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Book Description
The practice and perceptions of Japanese management are undergoing fundamental change. This book sets out to identify the essential currents of change and explain how and why these impinge on the experience of managers in Japan.

Author: Yozo Hasegawa
Publisher: John Wiley & Sons
ISBN: 1118181573
Category : Business & Economics
Languages : en
Pages : 233

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Book Description
Who are Asia's biggest business leaders? What kind of leadership skills and philosophies do they possess that have put them at the forefront of their respective industries? What makes these business leaders, in particular, best-equipped to meet the challenges of a 21st century global economy? In Rediscovering Japanese Business Leadership, we gain insights into the leadership strategies of Japan’s most successful global brands, including Toyota, Canon, and Nintendo. This book will be the first title in a series on Asian business leaders, leading companies and corporate philosophies in the 21st century. The inaugural volume will focus on business leaders and strategies at Japanese companies that are not only driving and reshaping their respective industries in the 21st century, but are demonstrating a knack for consistently meeting the various challenges of today's rapidly changing world.

Author: Swee-Lin Ho
Publisher: Routledge
ISBN: 1351597426
Category : Social Science
Languages : en
Pages : 418

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Book Description
Drawing on ethnographic data gathered from fieldwork spanning a 15-year period, this book offers new insights into understanding the lives and experiences of women managers in Japan. Based on empirical case studies, it explores the ways in which professional women in Tokyo creatively mobilize their friendships as a strategic site for mitigating the disappointments in their working lives, and conceptualizing new understandings of independence and equality. It analyses their use of language, time, space and money to negotiate new identities in an increasingly flexible work environment. In examining the challenges and opportunities faced by these corporate workers, this book also extends anthropological debates about the changing meaning and importance of work for women, as well as their relationship with money and separation from the realm of domesticity. As a study of women's lives in and out of the workplace in Japan, this book will be of great interest to students and scholars of Japanese studies, Japanese culture and society, anthropology, sociology, gender and women's studies.

Author: Swee-Lin Ho
Publisher: Routledge
ISBN: 0429589115
Category : Social Science
Languages : en
Pages : 186

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Book Description
This book, based on extensive original research, presents a detailed analysis of the varying opportunities and challenges experienced by Japanese women with professional careers, an important category of the population in Japan, whose lives remain little known. It addresses many key issues, including the problems of flexible work in an increasingly neoliberal environment; the pervasiveness of precarious work conditions in gendered managerial employment; the state’s neglect in transforming antiquated labour laws and in combating abusive corporate practices; the implications of dysfunctional employee-employer relations and those among co-workers; media representations as barometers of resistant social norms; the ambivalent effects of work related drinking practices; and the lack of collective representation due to ineffective labour unions. Overall, the book presents the disheartening realities of conflicts and ambivalence experienced by many women managers in contemporary Japan.

Author: Jeffrey K. Liker
Publisher: Oxford University Press, USA
ISBN: 0195095553
Category : Research, Industrial
Languages : en
Pages : 421

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Book Description
Engineered in Japan presents a unique and comprehensive examination of technology management in the most successful Japanese companies: unique in that all chapters go beyond superficial descriptions of stylized practices to look in depth at particular issues, often contradicting or qualifying the conventional wisdom; comprehensive in that it covers the entire technology life cycle from basic R&D, to development engineering, to manufacturing processes, to learning from the Japanese. Each chapter is based on original research by noted scholars in the field, and identifies technology management practices that have become a major source of competitive advantage for highly successful Japanese companies. Engineered in Japan documents the best practices from such companies as Toyota, Hitachi, Toshiba, and Nippondenso, and discusses how these technology management practices can be usefully adopted in other cultural contexts. Going beyond past observations, the authors all delve below the surface of Japanese management approaches. They look more closely than has been done before at how particular methods are applied, and they identify some new practices that have not yet been highlighted in books on Japanese methods. Presenting recent data that contradict some conventional thinking about U.S.-Japanese differences, they look at old techniques from a new perspective. "U.S. managers can perhaps learn more from the process of creation in Japan and the organizational structures that support innovation," say the editors in their introduction, "than from the particular approaches, tools, and technologies created." A running theme throughout the book is that Japanese managers and engineers tend to think in terms of systems, focusing not just on the parts but on the connections between them. Engineered in Japan is must reading for technology managers and engineers, along with anyone interested in Japanese business, engineering, and management.

Author: Richard T. Pascale
Publisher: New York : Simon and Schuster
ISBN:
Category : Business & Economics
Languages : en
Pages : 232

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Book Description
Monograph on the application and role of Japanese management techniques in management in the USA - describes the success of a large Japanese enterprise in applying innovative business organization structure, and effective management information system, and the use of divisional performance reviews (performance records), demonstrates the reliance of Japanese managers on implicit communication, coordinated intedependence and human relationships, and shows how American firms can make use of the Japanese approach for more productive management. References.

Author: Ralf Bebenroth
Publisher: Routledge
ISBN: 1136936157
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
This book examines the major challenges and dilemmas in human resource management as Japan's industrial society continues its resurgence in the global arena.

Author: Hidemasa Morikawa
Publisher: Oxford University Press
ISBN: 0190285052
Category : Business & Economics
Languages : en
Pages : 240

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Book Description
This book analyzes the top management of leading Japanese enterprises. Drawing on the work of Alfred Chandler, Morikawa demonstrates the difference between family-owned firms and professionally managed firms.

Author: Alice Sbrzesny
Publisher: GRIN Verlag
ISBN: 3638545393
Category : Business & Economics
Languages : en
Pages : 37

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Book Description
Seminar paper from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, University of Tampere, course: Advanced Studies for Doing Business in Asia, language: English, abstract: Japan is known for its successful companies. One might only think about the automobile manufacturer Toyota. To perform successful, a company has to maximise profit. In contrast to Western companies, in Japanese companies, profit is maximised by increasing sales and maximising volume by increasing productivity and efficiency. The question that arises is how could the Japanese increase productivity that much? One possible answer is the Japanese management approach. For some time now, the characteristics of Japanese management style have been a popular issue, mainly in Europe and in the United States. Have the qualities and values of society and of individual been a reason for Japanese success? Such issues as the business group, the seniority wage system, the lifetime employment system and the periodic recruitment of new graduates have been examined in diverse ways. A look at the actual operations of Japanese enterprises in Europe and the United States indicates that, there are changes going on concerning Japanese management practices. Japan is an island with almost total ethnic homogeneity, having been unaffected by Western influences for long time. Modern management practices are said to be rooted in the cultural and geographical traditions of the country. Emphasis in recent analysis has been put on how the Japanese management style has arisen and evolved historically, rather than on its typological characteristics. This paper makes the attempt to examine Japanese management characteristics with regard to historical influences, Japanese culture, Japanese social system as well as possible future needs. Cultural and historical heritage will be presented first followed by a summary of Japanese values on which society is based. After that, management practices with regard to traditional and modern approaches are presented. Meanwhile, changes in management practices are examined.