Author: Warren Richard Plunkett Publisher: Cengage Learning ISBN: 9780538844963 Category : Business & Economics Languages : en Pages : 796
Book Description
The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a customer first theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
Author: Gemmy Allen Publisher: Wessex, Incorporated ISBN: 9780996757812 Category : Business & Economics Languages : en Pages : 0
Book Description
This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's complex business environments. This edition also stresses the role of technology and the dramatic rise and importance of social media and data driven decision making. Framed around the functional areas of management - Planning, Organizing, Staffing, Influencing, and Controlling -- the authors continue to emphasize the need for organizations and their people to be guided by effective leadership and continuous improvement. Each chapter includes a series of box inserts providing a deeper insight into specialized areas of management. Global Applications features the successful application of one or more of a chapter's concepts from the practice of management in non-U.S. situations. Ethical Management boxes showcase managers facing decisions that contain a variety of issues and consequences for themselves and others. Valuing Diversity and Inclusion boxes depict unique ways in which organizations show appreciation for their diverse employees. Managing Social Media boxes focus on managers' use of technology in various aspects of management, as well as its impact on the manager and the organization.
Author: Warren Richard Plunkett Publisher: ISBN: 9780324125658 Category : Management Languages : en Pages : 0
Book Description
This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership
Author: Warren Richard Plunkett
Author: Gemmy Allen
Author: W. Richard Plunkett
Author: Gemmy Allen
Author: Warren Richard Plunkett
Author: Warren Richard Plunkett
Author: Gemmy Allen
Author: Harold C. Babson
Author: Harold C. Babson
Author: Plunkett