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Author: Leonard Berry Publisher: McGraw-Hill Companies ISBN: 9781265837020 Category : Business & Economics Languages : en Pages : 0
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author: Leonard Berry Publisher: McGraw-Hill Companies ISBN: 9781265837020 Category : Business & Economics Languages : en Pages : 0
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author: Leonard L. Berry Publisher: McGraw Hill Professional ISBN: 0071590749 Category : Business & Economics Languages : en Pages : 310
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author: Richard Winters Publisher: Simon and Schuster ISBN: 1893005704 Category : Business & Economics Languages : en Pages : 322
Book Description
Using a clear and practical framework, real-life experiences and back-of-the-napkin drawings based on years of leadership experience at the prestigious Mayo Clinic, You're the Leader. Now What? helps new and more seasoned leaders develop an organization that responds effectively to emerging challenges and threats, while reducing employee burnout and boosting satisfaction. Your colleagues are seated around the table, all looking at you as you arrive in the conference room. They disagree on what factors to consider and how to proceed. You decide it's critical to rely on your own extensive expertise to carry your team forward. Only your directives fall flat, your colleagues are even more disgruntled, and the way forward is muddier than ever. In You're the Leader. Now What?, Richard Winters, Mayo Clinic emergency physician, executive coach, and director of leadership development for the Mayo Clinic Care Network, explores the dangers of embracing the role of heroic expert in making decisions. Using a clear and practical framework, real-life experiences and back-of-the-napkin drawings, You're the Leader. Now What? shows how to leverage the emotional intelligence and collective strengths of your team to create an effective and successful way forward. Instead of telling everyone what to do, you'll develop a leadership style that responds effectively to emerging challenges and threats, while reducing employee burnout and boosting satisfaction. This book of Leadership 101 lessons from the world-renowned Mayo Clinic will help you lead when have no clear answer, when the processes and checklists put in place are inadequate, and when all eyes are on you, asking, "Now what?"
Author: Dr. Ashwani Gupta Publisher: Academic Guru Publishing House ISBN: 8196160062 Category : Study Aids Languages : en Pages : 216
Book Description
In an era of fast advances in medical research, new technology, and changing patient requirements, good hospital management and administration have become critical to providing efficient, high-quality healthcare services. "Hospital Management and Administration" is a comprehensive and necessary resource for healthcare workers striving to flourish in the complex realm of hospital administration. The book begins by delving into the fundamentals of hospital administration, setting the platform for readers to understand the basic ideas of leadership, strategic planning, and organizational growth. It offers readers with the skills needed to create revolutionary change and promote a culture of continuous improvement, with a focus on evidence-based practices. This book goes into financial methods, budgeting procedures, and income production models geared to the healthcare sector. Furthermore, it sheds light on the complexity of healthcare insurance, payment systems, and cost-control mechanisms, providing advice on how to maximize financial sustainability while providing excellent patient care. This book takes a deep dive into the implementation of digital solutions in hospital operations, including electronic health records (EHRs), telemedicine, and data analytics. This is done in recognition of the transformative potential of technology in the healthcare industry. It equips readers to utilize innovation for long-term success by emphasizing the role of technology in enhancing efficiency and patient outcomes.
Author: Sheldon G. Sheps Publisher: Rosetta Books ISBN: 0795347782 Category : Health & Fitness Languages : en Pages : 365
Book Description
How to play a vital role in your own health and longevity: A handbook from“one of the most reliable, respected health resources that Americans have” (Publishers Weekly). This easy-to-use guide will help you understand the many issues related to high blood pressure and assist you in preventing it, managing it, and making essential treatment decisions. · Learn which single factor you can do the most about when it comes to influencing your blood pressure. This one step may be all it takes to lower your blood pressure and keep it under control. · How losing as little as 10 pounds may reduce your blood pressure to a healthier level—includes practical help for maintaining a healthier weight. · Discover a great alternative that may lower your blood pressure just about as much as medications—without the expense of prescriptions. · Why your blood pressure goes down if you make your heart stronger—and dozens of tips to realize this goal. · How to manage your sodium intake. · Information about medications for when changes in lifestyle aren't enough and more
Author: J. Deane Waldman Publisher: Trafford Publishing ISBN: 1426922884 Category : Business & Economics Languages : en Pages : 212
Book Description
If you work anywhere in healthcare, Uproot Healthcare was written to you and about you. It answers two constant nagging questions. [Why does the system I work for make it hard to care for people? [What can I do to fix my most critically ill patient - healthcare? If you are not directly involved in healthcare, Uproot Healthcare was written for you. The author can give you one guarantee: some day you will need healthcare. When that day comes, you will want a system that provides error-free, high quality care; that you can easily access; that we can all afford; and that offers better outcomes tomorrow than it does today. Uproot Healthcare shows you how to get involved so you can get what you need and want. Uproot Healthcare does not offer Waldman's answer, another fix that fails, or some "solution" imposed on us from above. It provides the foundation for a discussion on healthcare, to create a national consensus, and for us to make healthcare work for everyone, not easily nor quickly, but surely.
Author: Arthur Agatston Publisher: Rodale ISBN: 1579549578 Category : Cooking Languages : en Pages : 354
Book Description
A companion to "The South Beach Diet" presents more than two hundred recipes that demonstrate how to eat healthfully without compromising taste, outlining the diet's basic philosophies and sharing personal success stories.
Author: David R. Holmes Jr. Publisher: Springer ISBN: 9783030793319 Category : Medical Languages : en Pages : 0
Book Description
This book explores the history of the Mayo Clinic Cardiac Catheterization Laboratory from 1940 to present day. It examines the life and journey of the Cardiac Catheterization Lab and its ultimate success in implementing the vision of the Mayo philosophy of emphasizing collaboration between lab-based scientists and clinical health care professionals to bring innovation to the clinical practice and lead landmark changes in the practice of medicine profoundly enhancing what we can offer to patients and society alike. The book is divided into decades, with separate sections in each decade on key cardiology topics such as congenital heart disease, coronary heart disease, hemodynamics, pacing, and electrophysiology (EP). Chapters will highlight training, advances, new procedures, new technologies, and fundamental changes to the field throughout the decades, attributed to the work done by Cath lab personnel. Chapters also identify the problems faced, the unmet clinical needs of patients and society, problems solved, and things learned and transmitted into the clinical arena along the way. The Mayo Clinic Cardiac Catheterization Laboratory will be a valuable resource for health care professionals, clinicians, scientists, innovators, administrators, and small and large device manufacturing companies as well as historians and past and present patients.
Author: National Research Council Publisher: National Academies Press ISBN: 0309288037 Category : Medical Languages : en Pages : 215
Book Description
In the past decade, few subjects at the intersection of medicine and sports have generated as much public interest as sports-related concussions - especially among youth. Despite growing awareness of sports-related concussions and campaigns to educate athletes, coaches, physicians, and parents of young athletes about concussion recognition and management, confusion and controversy persist in many areas. Currently, diagnosis is based primarily on the symptoms reported by the individual rather than on objective diagnostic markers, and there is little empirical evidence for the optimal degree and duration of physical rest needed to promote recovery or the best timing and approach for returning to full physical activity. Sports-Related Concussions in Youth: Improving the Science, Changing the Culture reviews the science of sports-related concussions in youth from elementary school through young adulthood, as well as in military personnel and their dependents. This report recommends actions that can be taken by a range of audiences - including research funding agencies, legislatures, state and school superintendents and athletic directors, military organizations, and equipment manufacturers, as well as youth who participate in sports and their parents - to improve what is known about concussions and to reduce their occurrence. Sports-Related Concussions in Youth finds that while some studies provide useful information, much remains unknown about the extent of concussions in youth; how to diagnose, manage, and prevent concussions; and the short- and long-term consequences of concussions as well as repetitive head impacts that do not result in concussion symptoms. The culture of sports negatively influences athletes' self-reporting of concussion symptoms and their adherence to return-to-play guidance. Athletes, their teammates, and, in some cases, coaches and parents may not fully appreciate the health threats posed by concussions. Similarly, military recruits are immersed in a culture that includes devotion to duty and service before self, and the critical nature of concussions may often go unheeded. According to Sports-Related Concussions in Youth, if the youth sports community can adopt the belief that concussions are serious injuries and emphasize care for players with concussions until they are fully recovered, then the culture in which these athletes perform and compete will become much safer. Improving understanding of the extent, causes, effects, and prevention of sports-related concussions is vitally important for the health and well-being of youth athletes. The findings and recommendations in this report set a direction for research to reach this goal.
Author: Bruce Fye Publisher: Oxford University Press, USA ISBN: 019998235X Category : Medical Languages : en Pages : 705
Book Description
This study explores the parallel histories of the Mayo Clinic, the care of patients with heart disease, and specialization in cardiology during the twentieth century. Chapters are devoted to such technologies as open-heart surgery, coronary angiography, and echocardiography, and to the key individuals, instituions, and innovations that played vital roles in the technologies that transformed heart care.--From publisher description.
Author: Leonard Berry
Author: Leonard Berry
Author: Leonard L. Berry
Author: Richard Winters
Author: Dr. Ashwani Gupta
Author: Sheldon G. Sheps
Author: J. Deane Waldman
Author: Arthur Agatston
Author: David R. Holmes Jr.
Author: National Research Council
Author: Bruce Fye