Author: R.M. McNealy Publisher: Springer Science & Business Media ISBN: 1461304458 Category : Business & Economics Languages : en Pages : 199
Book Description
Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.
Author: Ted Cocheu Publisher: ISBN: Category : Business & Economics Languages : en Pages : 238
Book Description
This new book outlines a proven quality strategy that can be integrated into the fabric of any organization. It details a six-phase training curriculum that helps ensure continuous learning and lasting improvement. Step-by-step, this book explains what is required at each phase of the quality training process, offering guidelines for winning employee support for programs, information on powerful management systems and methods of process control, and more.
Author: Joel E. Ross Publisher: Routledge ISBN: 1351407783 Category : Business & Economics Languages : en Pages : 568
Book Description
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Author: R.M. McNealy
Author: Keki R. Bhote
Author: Roderick M. McNealy
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Author: Robert Damelio
Author: Ted Cocheu
Author: Joel E. Ross
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Author: Belinda Ridley, Van der Wagen