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Author: Mary Schmid Publisher: ISBN: 9781952233258 Category : Languages : en Pages : 198
Book Description
The most powerful way to build trust is through more powerful conversations. Clients don't just want conversations about facts, numbers, and market knowledge; they want to know that you listen and that you care. Make Or Break Conversations teaches guiding principles, but not by boring how-tos, robotic responses, or scripts of conversations. You will learn how to have conversations that matter in your own way. Based on understanding the science, psychology, and human behavior behind quality conversations, you will discover that the conversations we have, the relationships we build, the actions we take, and the results we get are simply better together. When you have the skills to masterfully lead a make-or-break conversation, you gain a powerful competitive advantage over those who just stick to the facts.
Author: Mary Schmid Publisher: ISBN: 9781952233258 Category : Languages : en Pages : 198
Book Description
The most powerful way to build trust is through more powerful conversations. Clients don't just want conversations about facts, numbers, and market knowledge; they want to know that you listen and that you care. Make Or Break Conversations teaches guiding principles, but not by boring how-tos, robotic responses, or scripts of conversations. You will learn how to have conversations that matter in your own way. Based on understanding the science, psychology, and human behavior behind quality conversations, you will discover that the conversations we have, the relationships we build, the actions we take, and the results we get are simply better together. When you have the skills to masterfully lead a make-or-break conversation, you gain a powerful competitive advantage over those who just stick to the facts.
Author: Mike Schultz Publisher: John Wiley & Sons ISBN: 0470922230 Category : Business & Economics Languages : en Pages : 294
Book Description
Conversations make or break everything in sales. Every conversation you have is an opportunity to find new prospects, win new customers, and increase sales. Rainmaking Conversations provides a proven system for leading masterful conversations that fill the pipeline, secure new deals, and maximize the potential of your account. Rainmaking Conversations offers a research-based, field-tested, and practical selling approach that will help you master the art of the sales conversation. This proven system revolves around the acronym RAIN, which stands for Rapport, Aspirations and Afflictions, Impact, and New Reality. You'll learn how to ask your prospects and clients the right questions, and help them set the agenda for success. Armed with the knowledge of the markets you serve, the common needs of prospects, and how your products and services can help, you can become a trusted advisor to your clients during and after the sale. With the RAIN system, you'll be able to: Build rapport and trust from the first contact Create conversations with prospects, referral sources, and clients using the telephone, email, and mail Uncover the real need behind client challenges Make the case for improved business impact and return on investment (ROI) for your prospects Understand and communicate your value proposition Apply the 16 principles of influence in sales Overcome and prevent all types of objections, including money Craft profitable solutions and close the deal The world-class RAIN SellingSM methodology has helped tens of thousands of people lead powerful sales conversations and achieve breakthrough sales performance. Start bridging the gap between "hello" and profitable relationships today.
Author: Celeste Headlee Publisher: HarperCollins ISBN: 0062669028 Category : Self-Help Languages : en Pages : 272
Book Description
“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
Author: Sarah Beaulieu Publisher: Berrett-Koehler Publishers ISBN: 1523087420 Category : Business & Economics Languages : en Pages : 210
Book Description
Top consultant Sarah Beaulieu offers a five-part framework that enables employees to have difficult but necessary conversations about sexual harassment and violence and develop new, better ways of working together. In the wake of the #MeToo movement, employees and leaders are struggling with how to respond to the pervasiveness of sexual harassment. Most approaches simply emphasize knowing and complying with existing laws. But people need more than lists of dos and don'ts—they need to learn how to navigate this uncertain, emotionally charged terrain. Sarah Beaulieu provides a new skills-based approach to addressing sexual harassment prevention and response in the workplace, including using underdeveloped skills like empathy, situational awareness, boundary setting, and intervention. Beaulieu outlines a five-part framework for having conversations about sexual harassment: Know the Facts; Feel Uncomfortable; Get Curious, Not Furious; See the Whole Picture; and Embrace Practical Questions. By embracing these conversations, we can break the cycle of avoidance and silence that makes our lives and workplaces feel volatile and unsafe. Grounded in storytelling, humor, and dozens of real-life scenarios, this book introduces the idea of uncomfortable conversation as the core skill required to enable everyone to bring their full talent and contributions to safe and respectful workplaces.
Author: Joseph Grenny Publisher: McGraw Hill Professional ISBN: 1260474194 Category : Business & Economics Languages : en Pages : 332
Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Jason Jay Publisher: Berrett-Koehler Publishers ISBN: 1626568960 Category : Language Arts & Disciplines Languages : en Pages : 241
Book Description
Using enlightening exercises and rich examples, this book helps us become aware of the role we unwittingly play in getting conversations stuck and empowers us to share what really matters so that together we can create positive change. --
Author: John Gottman Publisher: Workman Publishing ISBN: 1523504463 Category : Family & Relationships Languages : en Pages : 241
Book Description
Whether you’re newly together and eager to make it work or a longtime couple looking to strengthen and deepen your bond, Eight Dates offers a program of how, why, and when to have eight basic conversations with your partner that can result in a lifetime of love. “Happily ever after” is not by chance, it’s by choice– the choice each person in a relationship makes to remain open, remain curious, and, most of all, to keep talking to one another. From award-winning marriage researcher and bestselling author Dr. John Gottman and fellow researcher Julie Gottman, Eight Dates offers an ingenious and simple-to-implement approach to effective relationship communication. Here are the subjects that every serious couple should discuss: Trust. Family. Sex and intimacy. Dealing with conflict. Work and money. Dreams, and more. And here is how to talk about them—how to broach subjects that are difficult or embarrassing, how to be brave enough to say what you really feel. There are also suggestions for where and when to go on each date—book your favorite romantic restaurant for the Sex & Intimacy conversation (and maybe go to a yoga or dance class beforehand). There are questionnaires, innovative exercises, real-life case studies, and skills to master, including the Four Skills of Intimate Conversation and the Art of Listening. Because making love last is not about having a certain feeling—it’s about both of you being active and involved.
Author: Megan Madison Publisher: Penguin ISBN: 0593521870 Category : Juvenile Nonfiction Languages : en Pages : 39
Book Description
A picture book edition of the bestselling board book about gender, offering adults the opportunity to begin important conversations with young children in an informed, safe, and supported way. Developed by experts in the fields of early childhood and activism against injustice, this topic-driven board book offers clear, concrete language and beautiful imagery that young children can grasp and adults can leverage for further discussion. While young children are avid observers and questioners of their world, adults often shut down or postpone conversations on complicated topics because it's hard to know where to begin. Research shows that talking about issues like race and gender from the age of two not only helps children understand what they see, but also increases self-awareness, self-esteem, and allows them to recognize and confront things that are unfair, like discrimination and prejudice. This second book in the series begins the conversation on gender, with a supportive approach that considers both the child and the adult. Stunning art accompanies the simple and interactive text, and the backmatter offers additional resources and ideas for extending this discussion.
Author: Beverly Kaye Publisher: Berrett-Koehler Publishers ISBN: 1609946324 Category : Business & Economics Languages : en Pages : 143
Book Description
Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.
Author: Mary Schmid
Author: Mary Schmid
Author: Mike Schultz
Author: Celeste Headlee
Author: Sarah Beaulieu
Author: Joseph Grenny
Author: Jason Jay
Author: John Gottman
Author: Megan Madison
Author: Beverly Kaye
Author: Nancy Bleeke