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Author: David K. Graham Publisher: University of Georgia Press ISBN: 0820353647 Category : History Languages : en Pages : 238
Book Description
During the American Civil War, Maryland did not join the Confederacy but nonetheless possessed divided loyalties and sentiments. These divisions came to a head in the years that followed the war. In Loyalty on the Line, David K. Graham argues that Maryland did not adopt a unified postbellum identity and that the state remained divided, with some identifying with the state’s Unionist efforts and others maintaining a connection to the Confederacy and its defeated cause. Depictions of Civil War Maryland, both inside and outside the state, hinged on interpretations of the state’s loyalty. The contested Civil War memories of Maryland not only mirror a much larger national struggle and debate but also reflect a conflict that is more intense and vitriolic than that in the larger national narrative. The close proximity of conflicting Civil War memories within the state contributed to a perpetual contestation. In addition, those outside the state also vigorously argued over the place of Maryland in Civil War memory in order to establish its place in the divisive legacy of the war. By using the dynamics interior to Maryland as a lens for viewing the Civil War, Graham shows how divisive the war remained and how central its memory would be to the United States well into the twentieth century.
Author: David K. Graham Publisher: University of Georgia Press ISBN: 0820353647 Category : History Languages : en Pages : 238
Book Description
During the American Civil War, Maryland did not join the Confederacy but nonetheless possessed divided loyalties and sentiments. These divisions came to a head in the years that followed the war. In Loyalty on the Line, David K. Graham argues that Maryland did not adopt a unified postbellum identity and that the state remained divided, with some identifying with the state’s Unionist efforts and others maintaining a connection to the Confederacy and its defeated cause. Depictions of Civil War Maryland, both inside and outside the state, hinged on interpretations of the state’s loyalty. The contested Civil War memories of Maryland not only mirror a much larger national struggle and debate but also reflect a conflict that is more intense and vitriolic than that in the larger national narrative. The close proximity of conflicting Civil War memories within the state contributed to a perpetual contestation. In addition, those outside the state also vigorously argued over the place of Maryland in Civil War memory in order to establish its place in the divisive legacy of the war. By using the dynamics interior to Maryland as a lens for viewing the Civil War, Graham shows how divisive the war remained and how central its memory would be to the United States well into the twentieth century.
Author: David K. Graham Publisher: ISBN: 9780820364889 Category : History Languages : en Pages : 0
Book Description
During the American Civil War, Maryland did not join the Confederacy but nonetheless possessed divided loyalties and sentiments. These divisions came to a head in the years that followed the war. In Loyalty on the Line, David K. Graham argues that Maryland did not adopt a unified postbellum identity and that the state remained divided, with some identifying with the state's Unionist efforts and others maintaining a connection to the Confederacy and its defeated cause. Depictions of Civil War Maryland, both inside and outside the state, hinged on interpretations of the state's loyalty. The contested Civil War memories of Maryland not only mirror a much larger national struggle and debate but also reflect a conflict that is more intense and vitriolic than that in the larger national narrative. The close proximity of conflicting Civil War memories within the state contributed to a perpetual contestation. In addition, those outside the state also vigorously argued over the place of Maryland in Civil War memory in order to establish its place in the divisive legacy of the war. By using the dynamics interior to Maryland as a lens for viewing the Civil War, Graham shows how divisive the war remained and how central its memory would be to the United States well into the twentieth century.
Author: Sandy Rogers Publisher: AMACOM ISBN: 0814439608 Category : Business & Economics Languages : en Pages : 223
Book Description
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Author: Troy A. Jollimore Publisher: Routledge ISBN: 0415614570 Category : Literary Criticism Languages : en Pages : 129
Book Description
Loyalty is one of the most highly charged and important issues, often evoking strong feelings and actions. It is also a deceptively difficult concept to grasp. What is loyalty? Is loyalty compatible with impartiality? Are there limits to loyalty and if so, where do they lie? In aglobal era is loyalty to my country an outmoded idea? Drawing on a fascinating array of examples from Socrates' suicidal loyalty to Athens to The Remains of the Day and No Country for Old Men, Troy Jollimore expertly unravels the phenomenon of loyalty from a philosophical standpoint.
Author: Jeffrey H. Gitomer Publisher: Bard Press (TX) ISBN: Category : Business & Economics Languages : en Pages : 330
Book Description
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author: Douglas C. Waller Publisher: Harper Collins ISBN: 0061750638 Category : History Languages : en Pages : 781
Book Description
A Question of Loyalty plunges into the seven-week Washington trial of Gen. William "Billy" Mitchell, the hero of the U.S. Army Air Service during World War I and the man who proved in 1921 that planes could sink a battleship. In 1925 Mitchell was frustrated by the slow pace of aviation development, and he sparked a political firestorm, accusing the army and navy high commands -- and by inference the president -- of treason and criminal negligence in the way they conducted national defense. He was put on trial for insubordination in a spectacular court-martial that became a national obsession during the Roaring Twenties. Uncovering a trove of new letters, diaries, and confidential documents, Douglas Waller captures the drama of the trial and builds a rich and revealing biography of Mitchell.
Author: Kirk Kazanjian Publisher: Random House Digital, Inc. ISBN: 0385346948 Category : Brand loyalty Languages : en Pages : 274
Book Description
A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Author: Frederick F. Reichheld Publisher: Harvard Business Press ISBN: 9781578512058 Category : Business & Economics Languages : en Pages : 248
Book Description
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Author: Bob Sorge Publisher: Bob Sorge ISBN: 0970479174 Category : Philosophy Languages : en Pages : 225
Book Description
This book sounds a bold call for loyalty to God and to God's Davids. God's Davids are leaders-male and female-who are safest to follow because of their unwavering passion to be intimate with Christ. God is turning the hearts of fathers to the children, and giving the children a heart of loyalty to the fathers. Knowing the power of loyalty to produce Kingdom blessing at every level, Satan has done everything in his power to give this subject a bad reputation. But today's generation isn't buying it anymore. Now, more than ever, the bride of Christ is giving her heart with intense loyalty to her Beloved and preparing eagerly for His return. Get ready, this book could rock your world.
Author: Mauro Cavallone Publisher: Springer ISBN: 3319519913 Category : Business & Economics Languages : en Pages : 135
Book Description
This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness of marketing efforts. Readers will find clear description of the pathway from purchase to loyalty and the various means of developing customer loyalty. It is explained how the TES approach goes one step further by considering the consumer as a partner whose involvement during the production and fine tuning phase of products and services can help to increase the efficiency of customer loyalty actions implemented by companies. The theoretical analysis is supported by observations and empirical evidence relating to the concepts and benefits of the TES approach. These examples concern firms in Italy, Europe, and the United States, including insurance agencies, pharmaceutical companies and pharmacies, and food distribution companies. The TES approach is of wide relevance and especially valid for the service sector.
Author: David K. Graham
Author: David K. Graham
Author: David K. Graham
Author: Sandy Rogers
Author: Troy A. Jollimore
Author: Jeffrey H. Gitomer
Author: Douglas C. Waller
Author: Kirk Kazanjian
Author: Frederick F. Reichheld
Author: Bob Sorge
Author: Mauro Cavallone