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Author: Daniel M. Boland Publisher: Wipf and Stock Publishers ISBN: 1532675712 Category : Business & Economics Languages : en Pages : 96
Book Description
Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.
Author: Daniel M. Boland Publisher: Wipf and Stock Publishers ISBN: 1532675690 Category : Business & Economics Languages : en Pages : 96
Book Description
Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it’s all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager’s influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.
Author: Alison Green Publisher: Ballantine Books ISBN: 0399181822 Category : Business & Economics Languages : en Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Amanda Anderson Publisher: Thomas Nelson ISBN: 1400208580 Category : Religion Languages : en Pages : 208
Book Description
Why is it so challenging to create and keep meaningful friendships? Amanda Anderson provides the wise and witty answers, giving practical advice and sharing personal stories to guide us toward the kinds of friendships we long for. Blending faith-based insights and psychological truths, All My Friends Have Issues is a liberating guide to finding and becoming an authentic and encouraging friend. “Anderson becomes the friend we’ve always needed and, in the process, helps us become a better friend.” —Elisa Morgan, president emerita of MOPS International, speaker, and author of The Beauty of Broken “Be ready to laugh and then to learn as Amanda shares her weaknesses and foibles in her relationships with herself and her friends.” —David Stoop, PhD, clinical psychologist and author of You Are What You Think “A captivating and often hilarious book.” —Milan and Kay Yerkovich, authors of How We Love and How We Love Our Kids “Fun and informative. . . . A book I highly recommend!” —Debbie Alsdorf, speaker and author of It’s Momplicated and The Faith Dare “Warm, funny, authentic, and relatable.” —Vivian Mabuni, speaker and author of Open Hands, Willing Heart
Author: Simon Sinek Publisher: Penguin ISBN: 1591846447 Category : Business & Economics Languages : en Pages : 257
Book Description
The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.
Author: Judith Garrett Segura Publisher: University of Texas Press ISBN: 0292774885 Category : Social Science Languages : en Pages : 329
Book Description
Founded in Galveston in 1842 with the launch of the Daily News, the Belo Corporation entered the twenty-first century as a powerhouse conglomerate, owning four daily newspapers (including the Dallas Morning News), twenty-six television and cable stations, and over thirty interactive Web sites. The first comprehensive work to bring to life this remarkable success story, Belo blends biography with a history of corporate strategies. Drawing on company archives and private papers of key figures, including A. H. Belo and G. B. Dealey, former company archivist Judith Garrett Segura brings to life important chapters in the cultural life of Texas, from Galveston's days as the largest and most vibrant town in the Republic of Texas, through the wars that followed statehood, periods of economic hardship, and the effects of sweeping social change. Turning points in the company's history, such as the sale of its Galveston paper when company revenues were dramatically affected by candid reporting of Ku Klux Klan activities in the 1920s, highlight crucial elements of the press's role in the life of a community. Segura also charts technological advances, from the telegraph and the typographers' union to the dawn of the Information Age. Finally, she includes the most complete portrait of the Dallas Times Herald Company to date, documenting the rise and fall of Belo's chief rival. This is a story of frontier survival and futuristic thinking, marketing genius and historic reporting, nurtured by a family of mavericks.
Author: Susannah B. Lewis Publisher: Thomas Nelson ISBN: 140020805X Category : Religion Languages : en Pages : 224
Book Description
USA Today bestselling author Susannah B. Lewis (creator of Whoa! Susannah) is back with another hilarious take on what so many people are thinking but are afraid to say aloud. Millions of online fans have flocked to Susannah B. Lewis's hysterical, take-no-prisoners rants about her pet peeves in everyday life. Now, in How May I Offend You Today?, Lewis turns her trademark humor to ordinary events that work her nerves--from people who wear t-shirts with indecent images to public displays of affection in the plumbing aisle of Lowe's--while keeping a wry eye on herself and her own temptation to vent grievances "like a teenage girl in overalls and Birkenstocks." Weaving together anecdotes from her distinctly Southern life with frequent references to the Bible, what she calls "our manual for living," Lewis says what many of us have thought, and in the process encourages us to stand firm in our views. The witty-yet-down-to-earth banter and uplifting, inspirational message of How May I Offend You Today? gives readers everywhere the boost necessary to make it through even their most trying days.
Author: Lyndon Walters Publisher: AuthorHouse ISBN: 1491882999 Category : Fiction Languages : en Pages : 579
Book Description
... it will be a Number 1 Book Seller around the world -Dawn Gobourne- Librarian, Marcus Garvey Library, London The Taste of Champagne Urge by Lyndon Walters . . . needs to be given credit for attempting an unusual concept . . . The central plot is dreamt up by two brains. . . The identity of the person in whose head the two brains reside, is a mystery almost till the very end of the novel .The authors aim with this book is to analyze human behavior . . . definitely worth a read and I would recommend it to all readers. -Online Book Club What a fantastic work by Lyndon Walters! I do honestly believe that this huge piece of writing would be turned to a futuristic movie series . . . put together in one of the clearest contrast of writing in relating complex ideas and stories . . . what a perfect way to narrate a story about Man, Love, Relationship, Politics and Ruler- ship in a dramatic and futuristic symbolism. -Godson Azu - Writer and Commentator, BenTV/Freevoiceradio London Lyndon Walters debut novel is an unputdownable epic of gargamtuan proportions literally and literarily . . . a plot and diversions that take you on a rollercoaster of a narrative that is relentless in its grip . . . To capture what its all about in a prcis would be like unlocking the secret of the universe in a sentence . . . Cannot recommend it enough. -Dotun Adebayo BBC Radio The author effectively creates an alternate reality and through it challenges the audience to explore the things they often take for granted . . . he cleverly creates a complex and complicated narrative and elevates the genre into one that will resonate with audiences of all stripes . . . several similar books have been adapted and produced into films to both critical and financial successes including The Matrix and Cloud Atlas . . . audiences around the world will one day enjoy The Taste of Champagne Urge. -Lawrence Koster Hollywood Treatment Film Screen Writer
Author: Daniel M. Boland
Author: Daniel M. Boland
Author: Alison Green
Author: Amanda Anderson
Author: Simon Sinek
Author: Judith Garrett Segura
Author: Susannah B. Lewis
Author: Jewel Tea Company
Author: Lyndon Walters
Author: Fran Harris
Author: William Shakespeare