99 Lessons Learned from Disney to Improve the Patient Experience PDF Download

Author: Jake Poore
Publisher:
ISBN: 9780998343402
Category :
Languages : en
Pages : 162

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Book Description
99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.

Author:
Publisher:
ISBN:
Category : Child health services
Languages : en
Pages : 224

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Book Description

Author: Scott Poland
Publisher:
ISBN: 9781570352188
Category : Education
Languages : en
Pages : 433

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Book Description

Author: Nick Milton
Publisher: Elsevier
ISBN: 1780631928
Category : Education
Languages : en
Pages : 207

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Book Description
The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. - The book is a practitioner-level guide to the design and the mechanics of lessons learned processes - Takes a holistic approach, tracking lessons from identification to reapplication - Makes the case for the assignment of actions for learning

Author: R. Ryan Nelson
Publisher: Now Publishers
ISBN: 9781680837766
Category : Computers
Languages : en
Pages : 122

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Book Description
Failure to learn from past mistakes and successes has consistently been a major obstacle to improving IT project management. This monograph addresses this shortcoming by integrating, updating, and extending the research findings from four previous studies on IT project retrospectives. The result is a "meta-retrospective" of 264 IT projects.

Author: Cem Kaner
Publisher: John Wiley & Sons
ISBN: 1118080556
Category : Computers
Languages : en
Pages : 326

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Book Description
Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.

Author: Jeevan Brown
Publisher:
ISBN: 9781523818877
Category :
Languages : en
Pages : 302

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Book Description
There are no losses in life just lessons learned. Every experience, trial, and pain teaches us something we never knew about ourselves. Author Jeevan Brown dives into the lives of 16 college students as they experience the trials and tribulations that ultimately made them the men and women they are today. Based on true events, these stories are raw, uncut, funny, nostalgic, and emotional. From near death experiences, sports, rape, drugs, racism, STD's, finances, fashion, relationships and more. Each story gives a detailed account of the pivotal aspects followed by advice, statistics and the lessons the main characters learned from each experience. This book may help somebody dealing with the same dynamic with hopes that they'll overcome the unfortunate circumstances that he or she is in.

Author: Terrance Roberts
Publisher: University of Arkansas Press
ISBN: 1935106597
Category : Social Science
Languages : en
Pages : 192

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Book Description
Sober news reports of a U.S. Army convoy rumbling across the bridge into Little Rock cannot overpower this intimate, powerful, personal account of the integration of Little Rock Central High School. Showing what it felt like to be one of those nine students who wanted only a good high school education, Roberts’s rich narrative and candid voice take readers through that rocky year, helping us realize that the historic events of the Little Rock integration crisis happened to real people—to children, parents, our fellow citizens.

Author: Judith T. Sowder
Publisher: National Council of Teachers of English
ISBN:
Category : Education
Languages : en
Pages : 236

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Book Description
An excellent eye-opener that brings research to K-12 mathematics teachers in an easy-to-use, readable format. Features 29 research articles from the Journal for Research in Mathematics Education rewritten specifically to reach the teacher audience.

Author: Mark Kozak-Holland
Publisher: Multi-Media Publications Inc.
ISBN: 1895186269
Category : Business & Economics
Languages : en
Pages : 160

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Book Description
Author Mark Kozak-Holland shows how the lessons learned from the Titanic disaster can be applied to IT projects today. Entertaining and full of intriguing historical details, the book helps project managers and IT executives see the impact of decisions similar to the ones that they make every day. (Computer Books)