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Author: Enda Brophy Publisher: Springer ISBN: 1349952443 Category : Social Science Languages : en Pages : 306
Book Description
WINNER of The Gertrude J. Robinson Book Prize, awarded by the Canadian Communication Association, and the Canadian Association of Work and Labour Studies, Book of the Year Award. This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with political-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
Author: Enda Brophy Publisher: Springer ISBN: 1349952443 Category : Social Science Languages : en Pages : 306
Book Description
WINNER of The Gertrude J. Robinson Book Prize, awarded by the Canadian Communication Association, and the Canadian Association of Work and Labour Studies, Book of the Year Award. This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with political-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
Author: Jack Griffin Publisher: Penguin ISBN: 9780735204300 Category : Business & Economics Languages : en Pages : 468
Book Description
Thoroughly revised and updated to include a new section on digital communications, a wide-ranging primer on the art of persuasive communication at work features a complete vocabulary of words and body language tailored to common work situations, from getting a job to dealing with supervisors, illustrated with sample scripts. Original.
Author: Erika Darics Publisher: Bloomsbury Publishing ISBN: 1349938084 Category : Language Arts & Disciplines Languages : en Pages : 354
Book Description
Packed with contemporary examples from the business world, this is an exciting and engaging text which explains how language works in business, how to analyse it and how to use it in an informed and creative way. The book is split into three parts, which look at business communication from corporate, management and employee perspectives. Wide-ranging in nature, it explores a variety of topics ranging from stakeholder communication and brand narratives to managing conflict and self-branding. Each chapter contains ample opportunity for readers to put new skills into practice, while case studies act as springboards for further discussion. This is essential reading for students of both language and business-related disciplines, both during and beyond their studies. It is also an indispensable resource for teachers of business communication.
Author: Carole Etchells Cross Publisher: ISBN: 9780809233588 Category : English language Languages : en Pages : 132
Book Description
Contemporary's put English to work is a seven-level interactive workplace-literacy program for students of English as a second language or foreign languages. It invites learners into realistic job contexts focusing on workplace competencies, English-language skills, communicative functions, structures, and culture. Topical units build problem-solving, critical-thinking, and communication skills while integrating listening, speaking, reading and writing.
Author: Publisher: John Murray Languages ISBN: 1529372313 Category : Education Languages : en Pages : 275
Book Description
Collectively authored by the Language Acts and Worldmaking team, this defining volume offers reflective narratives on research, theory and practice over the course of the flagship project of the same name, funded by the Arts and Humanities Research Council's Open World Research Initiative. It returns to the project's key principles - that our words make worlds and we are agents in worldmaking - analyses the practices and outcomes of collaborative working, and looks to the future by offering concrete ideas for how the work they have done can now continue to do its work in the world. Focusing on the key research strands, this volume looks at the role of the language teacher as a mediator between languages and cultures, worldmaking in modern languages, translation and the imagination, languages and hospitality, digital mediations, and how words change and make worlds. Critically, it analyses the impact on communities of living in multilingual cities, and the ways in which learning a first language, and then a second, and so on, plays a crucial role in our ability to understand our culture in relation to others and to appreciate the ways in which they are intertwined. Specific aims are to: · propose new ways of bridging the gaps between those who teach and research languages and those who learn and use them in everyday contexts from the professional to the personal · put research into the hands of wider audiences · share a philosophy, policy and practice of language teaching and learning which turns research into action · provide the research, experience and data to enable informed debates on current issues and attitudes in language learning, teaching and research · share knowledge across and within all levels and experiences of language learning and teaching · showcase exciting new work that derives from different types of community activity and is of practical relevance to its audiences · disseminate new research in languages that engages with diverse communities of language practitioners.
Author: Dwight Bolinger Publisher: Routledge ISBN: 1317887875 Category : Language Arts & Disciplines Languages : en Pages : 225
Book Description
Today there is a reawakening interest in how language affects our lives. It comes with every threat to our safety and every promise of better times. It is a burning issue among minorities and a running debate between the attackers and defenders of our schools. Our deepest problems all are entangled with it: What shall be the official speech of emerging nations like Zambia and the Philippines, or even in certain areas of established ones like Belgium and Canada? What kind of English should be taught, or should there be no standard at all? How is government to make its regulations understandable? What are the verbal persuasions of television doing to our children? Which way does information flow, what are its biases, when does it inform and when conceal, and who benefits? Are the people who consider themselves experts in these matters as expert as they pretend to be? We feel adrift in a sea of words, and would welcome and a chart and a compass. Language – The Loaded Weapon offers a glimpse of what the recent study of language is beginning to tell us about these things. It explains in simple terms the essentials of linguistic form and meaning, and applies them to illuminate questions of correctness, truth, class and dialect, manipulation through advertising and propaganda, sexual and other discrimination, official obfuscation and the maintenance of power, and – most pervasive of all – language as the vital agent with which we build our worlds. Explaining language has been Dwight Bolinger’s life work, and as his invigorating new book amply shows he believes that what is true and important can also be made clear and pleasurable.
Author: Huw Lewis Publisher: Springer Nature ISBN: 3030801896 Category : Language Arts & Disciplines Languages : en Pages : 398
Book Description
This book brings together an interdisciplinary group of academic researchers in order to examine how and to what extent the challenge of language revitalisation should be reassessed and reconceptualised to take account of our fast-changing social context. The period of four decades between 1980 and 2020 that straddled the end of the twentieth century and the beginning of the twenty-first is widely regarded as one that witnessed a series of fundamental social, economic and political transformations. Many societies have become increasingly individualistic, mobile and diverse in terms of ethnicity and identity; their economies have become increasingly interconnected; and their governance structures have become increasingly complex, incorporating a growing number of different levels and actors. In addition, rapid advancements with regard to automated, digital and communication technology have had a far-reaching impact on how people interact with each other and participate in society. The chapters in this book aim to advance an agenda of key questions that should concern those working in the field of language revitalisation over the coming years, and the volume will be of interest to students, scholars and policy-makers in related areas including sociolinguistics, education, sociology, geography, political science, law, economics, Celtic studies, and communication technology.
Author: Anna Branagan Publisher: Routledge ISBN: 1000162982 Category : Education Languages : en Pages : 392
Book Description
This practical, interactive resource is designed to be used by professionals who work with children and young people who have Social, Emotional and Mental Health needs and Speech, Language and Communication needs. Gaps in language and emotional skills can have a negative impact on behaviour as well as mental health and self-esteem. The Language for Behaviour and Emotions approach provides a systematic approach to developing these skills so that young people can understand and work through social interaction difficulties. Key features include: A focus on specific skills that are linked to behaviour, such as understanding meaning, verbal reasoning and emotional literacy skills. A framework for assessment, as well as a range of downloadable activities, worksheets and resources for supporting students. Sixty illustrated scenarios that can be used flexibly with a wide range of ages and abilities to promote language skills, emotional skills and self-awareness. This invaluable resource is suitable for use with young people with a range of abilities in one to one, small group or whole class settings. It is particularly applicable to children and young people who are aiming to develop wider language, social and emotional skills including those with Developmental Language Disorder and Autism Spectrum Disorder.
Author: Enda Brophy
Author: Enda Brophy
Author: Jack Griffin
Author: Erika Darics
Author: Carole Etchells Cross
Author: Marion Nash
Author: 
Author: Thelma Zirkelbach
Author: Dwight Bolinger
Author: Huw Lewis
Author: Anna Branagan