Knowledge Management and Drivers of Innovation in Services Industries PDF Download

Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466609494
Category : Business & Economics
Languages : en
Pages : 349

View

Book Description
Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Author: John de la Mothe
Publisher: Springer Science & Business Media
ISBN: 1461515351
Category : Business & Economics
Languages : en
Pages : 260

View

Book Description
It is now widely recognized that many of the central unresolved problems in economic policy, management and research turn on questions of knowledge. Increasingly, complex firms and agencies must ask, and answer, such difficult questions as: What is knowledge? Where is it? Who has it? Does the organization lose or gain competitive advantage or effectiveness by sharing knowledge? Where can we find the knowledge we need? How can we measure knowledge? In a knowledge-based economy, these queries are integral to the pursuits of every policy maker, analyst and strategist. Knowledge Management in The Innovation Process - a joint project between Statistics Canada and Program of Research on Innovation Management and Economy (PRIME) at the University of Ottawa - brings together economic, social, measurement and policy views on these critical issues. This project fits into an ongoing research program at Statistics Canada to develop meaningful indicators for science, technology and innovation in a technology-intensive economy. It also fits into the ongoing program at PRIME to better understand technology policy and innovation strategy. This book tells the story of the dynamic interplay between knowledge and innovation with an eye to developing tools and frameworks for managing knowledge for social and economic benefit.

Author: Edward Huizenga
Publisher: World Scientific Publishing Company
ISBN: 1783265442
Category : Business & Economics
Languages : en
Pages : 262

View

Book Description
The Knowledge Enterprise is a unique second edition about mastering business innovation. Industry-leading companies reveal the secrets and lessons of transition leadership, the importance of customer engagement and the power of open innovation. Building on the success of the first edition, this book extensively develops the concept of the knowledge enterprise and business innovation.The knowledge enterprise identifies the critical elements of the strategies and organisational dynamics relentlessly pushing all parts of the corporation towards breakthrough innovations. It is about mastering innovation as the driving force to make a difference to society, people and healthcare.Where to play and how to win? Traditional approaches don't work. The book elaborates on the roadmap for future growth, the strategic choices and the change-provoking practices needed to realise the next level of company growth.The second edition also reprises how the knowledge enterprise creates competences and assets that make the company distinctive to enter new business and markets.The latest management thinking is integrated with intriguing, and entirely new, real-world examples. With vivid stories from leading companies like Royal DSM, High Tech Campus Eindhoven, Newtricious and Janssen Pharmaceutical companies of Johnson & Johnson, this edition reveals how to master business innovation and reinvent industry boundaries.

Author: David E. McNabb
Publisher: M.E. Sharpe
ISBN: 9780765617279
Category : Business & Economics
Languages : en
Pages : 352

View

Book Description
Introduces public management students and government and nonprofit administrators to the practices of Knowledge Management. This book focuses on knowledge management techniques in government agencies, and it covers such concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information.

Author: Asha Thomas
Publisher: Taylor & Francis
ISBN: 1040154662
Category : Business & Economics
Languages : en
Pages : 204

View

Book Description
Digital technologies have created an opportunity to bring together knowledge management, leadership, and innovation. Any business that wishes to thrive in today's competitive digital landscape must prioritize knowledge management. Leadership in the digital era is about leveraging digital tools to manage knowledge to attain a strategic advantage effectively. Thus, leadership is an essential and central element for knowledge creation, acquisition, utilization, and integration. As a result, this book will focus on knowledge management, leadership, and innovation, all intertwined but not covered in existing research. The book integrates knowledge management, leadership, and innovation into a unified framework in the era of digitization, exploring the benefits knowledge management can bring to organizations adapting to new digital requirements in a dynamic environment. It presents both theoretical and empirical research to synthesize these distinct disciplines in a cohesive body of work. The resulting model will create a useful framework to be applied to future research and further add to practical and theoretical implications. The book is primarily written for scholars, researchers, and advanced students with an interest in the three disciplines and associated fields.

Author: Ahmed Bounfour
Publisher:
ISBN:
Category :
Languages : en
Pages : 0

View

Book Description
The CIKM project was successfully completed on October 31st, 2003. During 20 months of project work, the interrelationship between Knowledge Management (KM) practice and Innovation in European companies has been analysed and empirically investigated. The empirical field study focused on the industrial sectors of ICT, Financial Services and Mechanical Engineering, and was conducted in France, Germany, Sweden and the UK. The study findings basically correspond to state of the art in literature and expert opinions that there is no measurable direct interrelation between KM practices and Innovation Performance. However, there are a number of indicative interrelations between KM practices and the early stages of innovation which could be identified. These are summarised as follows and are based on the research conducted in 54 companies having responded to the questionnaire plus 25 companies participant to the case studies and focus group workshops: The ability of a firm to recognise the value of new, external information, assimilate it, and apply it to commercial ends is critical to its innovative capabilities. Organisational, face-to-face, people and culture based KM practices - such as workspace layout and discussion forums to encourage increased communication between people involved in innovation activities - were found to be key elements fostering innovation in the early stages of the innovation process. Good practice companies employ technological KM practices (ICT tools) as an “enabler” to KM. Through cluster analysis, specialties have been identified for the different industries investigated, as well as those practices and sources that were used by innovation over-performers. Practices and information sources can be named in which the innovation over-performers are different compared to the under-performers across the whole sample of surveyed companies. The triangulation of data from the survey data, case studies and focus groups showed the importance of 6 themes: (1) Drivers of innovation; (2) Strategy; (3) Ownership of the innovation role; (4) Metrics; (5) Knowledge processes and knowledge types; (6) Culture. A number of recommendations for companies to introduce and practice KM are suggested, taking into account the specifics of the different industrial sectors.

Author: Delener, N.
Publisher: IGI Global
ISBN: 1466600780
Category : Business & Economics
Languages : en
Pages : 732

View

Book Description
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

Author: Chilton, Michael A.
Publisher: IGI Global
ISBN: 1466646802
Category : Business & Economics
Languages : en
Pages : 387

View

Book Description
"This book examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages, combining imitation and innovation theories"--Provided by publisher.

Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466636564
Category : Business & Economics
Languages : en
Pages : 307

View

Book Description
With the proper management, knowledge-based resources (human capital, relational capital, structural capital) aim to contribute to the creation of a competitive advantage not only for companies and institutions, but also for nations and economic regions. Intellectual Capital Strategy Management for Knowledge-Based Organizations brings together new perspectives on the knowledge-based view of strategy management as it considers the role of companies, organizations, and nations in the storage and measurement of their knowledge. This book is useful for industry leaders, practitioners, academics and scholars interested in emerging aspects of knowledge management and industry services.

Author: Ordoñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466664584
Category : Business & Economics
Languages : en
Pages : 386

View

Book Description
Strategy management has always been a crucial business aspect that a company must understand to remain successful in the business world. However, there are a number of different approaches that a company can employ in order to differentiate themselves from the competition. Knowledge Management for Competitive Advantage During Economic Crisis brings together the various approaches that affect the superiority of a company’s organizational performance and the gains they can make over their competitors. By focusing on concepts such as organizational learning and intellectual capital, this book is an indispensable reference source for researchers, practitioners, graduate students, and business managers interested in understanding what approaches are necessary to ensure superior organizational performance.