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Author: Alf Dunbar Publisher: Trafford on Demand Pub ISBN: 9781412094139 Category : Business & Economics Languages : en Pages : 100
Book Description
The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently about themselves and the service they give. When the skills and techniques within this book are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The store manager wins because they are able to lead, motivate and coach the team, and keep the "You Are the Difference" Coaching Program alive helping it to become part of the service culture in store. The sales person wins because they are given the skills, knowledge and confidence to interact more easily with the customer making their role within the store more rewarding and effective. The customer wins because they receive a level of service second to none. This book IS different. The techniques within its pages were developed on the shop floor working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship… in short it DELIVERS!
Author: Alf Dunbar Publisher: Trafford on Demand Pub ISBN: 9781412094139 Category : Business & Economics Languages : en Pages : 100
Book Description
The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently about themselves and the service they give. When the skills and techniques within this book are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The store manager wins because they are able to lead, motivate and coach the team, and keep the "You Are the Difference" Coaching Program alive helping it to become part of the service culture in store. The sales person wins because they are given the skills, knowledge and confidence to interact more easily with the customer making their role within the store more rewarding and effective. The customer wins because they receive a level of service second to none. This book IS different. The techniques within its pages were developed on the shop floor working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship… in short it DELIVERS!
Author: Harry J. Friedman Publisher: John Wiley & Sons ISBN: 1118209648 Category : Business & Economics Languages : en Pages : 245
Book Description
Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant. No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority. Author is the most heavily attended speaker on retail selling and operational management in the world These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.
Author: Robert A. Emmons Publisher: Houghton Mifflin Harcourt ISBN: 9780547085739 Category : Fiction Languages : en Pages : 260
Book Description
A scientifically groundbreaking, eloquent look at how we benefit -- psychologically, physically, and interpersonally -- when we practice gratitude. In Thanks!, Robert Emmons draws on the first major study of the subject of gratitude, of “wanting what we have,” and shows that a systematic cultivation of this underexamined emotion can measurably change people’s lives."--
Author: Lisa Sudhibhasilp Publisher: ISBN: 9789082771220 Category : Languages : en Pages : 208
Book Description
Born out of her fascination for shop displays, Lisa Sudhibhasilp imagined an exhibition in a hardware store. Improvising a series of sculptural interventions in situ, the artist played with existing display structures, proposing the hardware store as a place where the display of materiality can be contemplated like works of art in exhibition spaces. Photographer Johannes Schwartz documented the artist?s ephemeral installations and the existing fixtures and fittings, creating a portrait of the store. Accompanying the visual journey, a series of texts written by Sudhibhasilp, illustrated by Rudy Guedj, provides insight into her research through anecdotal stories and other miscellaneous facts on materials and exhibition design. Shifting between the form of the artist book and the exhibition catalogue ?No thanks, I?m just looking? stands as the sole remaining document of the event.00Exhibition San Serriffe, Amsterdam, The Netherlands (24.09.-04.10.2020).
Author: Douglas Stone Publisher: Penguin ISBN: 0143127136 Category : Business & Economics Languages : en Pages : 370
Book Description
The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
Author: Sr. Berres Publisher: AuthorHouse ISBN: 1449043143 Category : Biography & Autobiography Languages : en Pages : 115
Book Description
This is the marvelous story of a car salesman who loved his work and tells of his many experiences as to how he convinced the buyers to purchase his product. His selling goal was to make a trusting friend with each contact. Read it! You will like it! You and the author will become friends!
Author: Tara Westover Publisher: Random House ISBN: 039959051X Category : Biography & Autobiography Languages : en Pages : 352
Book Description
#1 NEW YORK TIMES, WALL STREET JOURNAL, AND BOSTON GLOBE BESTSELLER • One of the most acclaimed books of our time: an unforgettable memoir about a young woman who, kept out of school, leaves her survivalist family and goes on to earn a PhD from Cambridge University “Extraordinary . . . an act of courage and self-invention.”—The New York Times NAMED ONE OF THE TEN BEST BOOKS OF THE YEAR BY THE NEW YORK TIMES BOOK REVIEW • ONE OF PRESIDENT BARACK OBAMA’S FAVORITE BOOKS OF THE YEAR • BILL GATES’S HOLIDAY READING LIST • FINALIST: National Book Critics Circle’s Award In Autobiography and John Leonard Prize For Best First Book • PEN/Jean Stein Book Award • Los Angeles Times Book Prize Born to survivalists in the mountains of Idaho, Tara Westover was seventeen the first time she set foot in a classroom. Her family was so isolated from mainstream society that there was no one to ensure the children received an education, and no one to intervene when one of Tara’s older brothers became violent. When another brother got himself into college, Tara decided to try a new kind of life. Her quest for knowledge transformed her, taking her over oceans and across continents, to Harvard and to Cambridge University. Only then would she wonder if she’d traveled too far, if there was still a way home. “Beautiful and propulsive . . . Despite the singularity of [Westover’s] childhood, the questions her book poses are universal: How much of ourselves should we give to those we love? And how much must we betray them to grow up?”—Vogue NAMED ONE OF THE BEST BOOKS OF THE YEAR BY The Washington Post • O: The Oprah Magazine • Time • NPR • Good Morning America • San Francisco Chronicle • The Guardian • The Economist • Financial Times • Newsday • New York Post • theSkimm • Refinery29 • Bloomberg • Self • Real Simple • Town & Country • Bustle • Paste • Publishers Weekly • Library Journal • LibraryReads • Book Riot • Pamela Paul, KQED • New York Public Library
Author: Patricia Polacco Publisher: Penguin ISBN: 0399231668 Category : Juvenile Fiction Languages : en Pages : 42
Book Description
The real-life, classic story of a dyslexic girl and the teacher who would not let her fail. A perfect gift for teachers and for reading students of any age. Patricia Polacco is now one of America's most loved children's book creators, but once upon a time, she was a little girl named Trisha starting school. Trisha could paint and draw beautifully, but when she looked at words on a page, all she could see was jumble. It took a very special teacher to recognize little Trisha's dyslexia: Mr. Falker, who encouraged her to overcome her reading disability. Patricia Polacco will never forget him, and neither will we. This inspiring story will make a beautiful gift for the special child who needs encouragement, or any special teacher who has made a difference in the child's life.
Author: Randy Pausch Publisher: ISBN: 9780340978504 Category : Cancer Languages : en Pages : 0
Book Description
The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.
Author: Anne Lamott Publisher: Penguin ISBN: 1101607734 Category : Religion Languages : en Pages : 114
Book Description
A New York Times bestseller from the author of Dusk, Night Dawn, Hallelujah Anyway, Bird by Bird, and Almost Everything. Author Anne Lamott writes about the three simple prayers essential to coming through tough times, difficult days and the hardships of daily life. Readers of all ages have followed and cherished Anne Lamott’s funny and perceptive writing about her own faith through decades of trial and error. And in her new book, Help, Thanks, Wow, she has coalesced everything she knows about prayer to these fundamentals. It is these three prayers – asking for assistance from a higher power, appreciating what we have that is good, and feeling awe at the world around us – that can get us through the day and can show us the way forward. In Help, Thanks, Wow, Lamott recounts how she came to these insights, explains what they mean to her and how they have helped, and explores how others have embraced these same ideas. Insightful and honest as only Anne Lamott can be, Help, Thanks, Wow is the everyday faith book that new Lamott readers will love and longtime Lamott fans will treasure.
Author: Alf Dunbar
Author: Alf Dunbar
Author: Harry J. Friedman
Author: Robert A. Emmons
Author: Lisa Sudhibhasilp
Author: Douglas Stone
Author: Sr. Berres
Author: Tara Westover
Author: Patricia Polacco
Author: Randy Pausch
Author: Anne Lamott