Author: Publisher:
ISBN:
Category : House organs
Languages : en
Pages : 440
Book Description
Jeffrey Service
Service Failure
Author: Jeff ToisterPublisher: AMACOM/American Management Association
ISBN: 0814431992
Category : Business & Economics
Languages : en
Pages : 210
Book Description
What causes poor customer service? You might be surprised.
Getting Service Right
Author: Jeff ToisterPublisher: Toister Performance Solutions
ISBN: 9780578433363
Category :
Languages : en
Pages : 219
Book Description
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
State Magazine
Author: Publisher:
ISBN:
Category : Diplomatic and consular service, American
Languages : en
Pages : 528
Book Description
Industrial Management
Author: John Robertson DunlapPublisher:
ISBN:
Category : Engineering
Languages : en
Pages : 210
Book Description
Statement of Disbursements of the House as Compiled by the Chief Administrative Officer from ...
Author: United States. Congress. HousePublisher:
ISBN:
Category :
Languages : en
Pages : 868
Book Description
Covers receipts and expenditures of appropriations and other funds.
California. Court of Appeal (2nd Appellate District). Records and Briefs
Author: California (State).Publisher:
ISBN:
Category : Law
Languages : en
Pages : 66
Book Description
The Canada Gazette
Author: CanadaFarm Chemicals
Author: Publisher:
ISBN:
Category : Agricultural chemicals
Languages : en
Pages : 608
Book Description
Pines of Silvicultural Importance
Author: Publisher: CABI
ISBN: 085199539X
Category : Technology & Engineering
Languages : en
Pages : 553
Book Description
Pines are the most economically important group of trees in the world, covering large parts of the Northern Hemisphere and also being of silvicultural significance in many countries in the Southern Hemisphere. This book is compiled from 65 datasheets on pine from the Forestry Compendium Global Module (published by CABI on CD-ROM). For each species, there is information on common names, taxonomy, botanical features, natural distribution, latitude range, climate, soil properties, silvicultural characteristics, pests, wood and non-wood products.