ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide PDF full book. Access full book title ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide by Gerard Blokdijk. Download full books in PDF and EPUB format.
Author: Gerard Blokdijk Publisher: Emereo Pty Limited ISBN: 9781921523823 Category : Computers Languages : en Pages : 172
Book Description
To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Release, Control and Validation Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the release, control and validation of services, including: - Change Management: The process that realizes successful service transition - Release and Deployment Management: The process that ensures the proper building, testing and deploying of a release - Service Validation and Testing: The process that ensures the integrity and the quality of service transition - Service Evaluation: The process that considers whether the performance and value of a service is acceptable - Request Fulfillment: The process that ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation - Service Asset & Configuration Management: The process that monitors the state of service transition - Knowledge Management: The process that enhances the ongoing management decision support and service delivery capability The information provided in this book is based onversion 3 of the ITIL framework, predominantly focusing on the volume of Service Transition. Other guidance provided includes: - Suggested templates and criteria for implementing Release, Control and Validation (RCV) processes. - Explanation of the more abstract ITIL concepts to improve understanding. - Review questions to assist study for the ITIL Intermediate Capability RCV exam.
Author: Gerard Blokdijk Publisher: Emereo Pty Limited ISBN: 9781921523823 Category : Computers Languages : en Pages : 172
Book Description
To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Release, Control and Validation Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the release, control and validation of services, including: - Change Management: The process that realizes successful service transition - Release and Deployment Management: The process that ensures the proper building, testing and deploying of a release - Service Validation and Testing: The process that ensures the integrity and the quality of service transition - Service Evaluation: The process that considers whether the performance and value of a service is acceptable - Request Fulfillment: The process that ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation - Service Asset & Configuration Management: The process that monitors the state of service transition - Knowledge Management: The process that enhances the ongoing management decision support and service delivery capability The information provided in this book is based onversion 3 of the ITIL framework, predominantly focusing on the volume of Service Transition. Other guidance provided includes: - Suggested templates and criteria for implementing Release, Control and Validation (RCV) processes. - Explanation of the more abstract ITIL concepts to improve understanding. - Review questions to assist study for the ITIL Intermediate Capability RCV exam.
Author: Ivanka Menken Publisher: ISBN: 9781742441757 Category : Business & Economics Languages : en Pages : 200
Book Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting into ITIL v3 RCV. To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Release, Control and Validation Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the release, control and validation of services, including: - Change Management: The process that realizes successful service transition - Release and Deployment Management: The process that ensures the proper building, testing and deploying of a release - Service Validation and Testing: The process that ensures the integrity and the quality of service transition - Service Evaluation: The process that considers whether the performance and value of a service is acceptable - Request Fulfillment: The process that ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation - Service Asset & Configuration Management: The process that monitors the state of service transition - Knowledge Management: The process that enhances the ongoing management decision support and service delivery capability The information provided in this book is based on version 3 of the ITIL framework, predominantly focusing on the volume of Service Transition. Other guidance provided includes: - Suggested templates and criteria for implementing Release, Control and Validation (RCV) processes. - Explanation of the more abstract ITIL concepts to improve understanding. - Review questions to assist study for the ITIL Intermediate Capability RCV exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
Author: Ivanka Menken Publisher: ISBN: 9781742442709 Category : Business & Economics Languages : en Pages : 146
Book Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 RCV Certificate. This self-study exam preparation guide for the ITIL V3 Service Capability RCV certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability RCV exam on your FIRST try. Done the ITIL V3 Service Capability RCV course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability RCV Exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
Author: Ivanka Menken Publisher: ISBN: 9781742441733 Category : Languages : en Pages : 0
Book Description
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 RCV Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 RCV and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.
Author: Ivanka Menken Publisher: ISBN: 9781921573620 Category : Computers Languages : en Pages : 184
Book Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of howthe in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, youraccess details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions
Author: Ivanka Menken Publisher: ISBN: 9781743332573 Category : Computers Languages : en Pages : 428
Book Description
The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL RCV Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course - you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable: take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL RCV and paves the way to ITIL Expert Certification, should do at least as well as the first edition, which is a bestseller.
Author: Alison Cartlidge Publisher: The Stationery Office ISBN: 9780113312702 Category : Business & Economics Languages : en Pages : 148
Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: George Kinnear Publisher: The Stationery Office ISBN: 9780113312726 Category : Business & Economics Languages : en Pages : 166
Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Ivanka Menken
Author: Ivanka Menken
Author: Ivanka Menken
Author: Tim Malone
Author: Ivanka Menken
Author: Ivanka Menken
Author: Ivanka Menken
Author: Alison Cartlidge
Author: George Kinnear