Operational Support and Analysis PDF Download

Author: John Sansbury
Publisher: BCS, The Chartered Institute
ISBN: 1906124590
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology.

Author: Shirley Lacy
Publisher: The Stationery Office
ISBN: 9780113310999
Category : Business & Economics
Languages : en
Pages : 328

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Book Description
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.

Author: Scott Tunn
Publisher:
ISBN: 9781539861850
Category :
Languages : en
Pages : 192

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Book Description
When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most complete guide for anyone involved in IT operations & support who is aiming to take the ITIL(r) Intermediate OSA exam. Chosen as 1 of 4 suppliers globally by AXELOS to write the RESILIA course (the 6th book of ITIL) we are offering you access to worlds best knowledge, in a simple to understand (less wordy format). All content is up to date to the current syllabus. We offer you this very easy to read book which works hand in glove with our online course perfectly. With examples, instructions, and cautionary advice, our ITIL(r) Intermediate OSA Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of People, Process and technology of operational support & analysis, the ITIL(r) Intermediate OSA exam is the most popular entry-level certification, particularly for individuals working in ITSM operational support & analysis. This kit prepares you for the certification exam by offering valuable information on the ITIL(r) framework, ITIL(r) Intermediate OSA certification and IT Service Management Best Practice as a practice. This certification kit contains both the study guide and access to our outstanding online Elearning program that provides you with everything need to prepare for the ITIL(r) Intermediate OSA certification exam, including: - Even more downloads, additional exercises, mock exams, and complimentary files are available via the ELearning portal once you log in. - Scenarios and exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - Access to the owner of the company and course/book author, a certified Expert and author of books and whitepapers who has trained thousands of students around the globe. What other company do you get direct access to the person who owns the company and writes the course ware? - Interactive exercises/quizzes using our innovative quiz software Champions as well as feedback via the online forum.With this purchase you aren't just buying a book, you are buying a book that opens the door to global opportunities in ITSM.

Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012260
Category : Computers
Languages : en
Pages : 828

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Book Description
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Author: Anurag Thakur
Publisher: Arth-Excel
ISBN:
Category : Computers
Languages : en
Pages : 121

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Book Description
Modern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evolved in the day to day life. IT Industry has been through the phases from business-oriented units to end-user-oriented services. If we look into the history of the IT industry, then we do not need not go beyond the 20th century. It was a UK government initiative that started one of the first frameworks to enhance capacities delivered by IT industry. ITIL® should be given credit for how the IT development work is conducted in today's scenario. When the UK government implemented this framework in general IT practices, the IT work was done for the end users but with a focus towards the businesses. The enhancements in industry ensured that innovations are part of the industry but now the focus is moved from a phase to other. Today, a consumer holds the maximum power to influence biggest business decisions. Until a few years ago, the IT industry had a life that focussed on what requirements clients are looking to fulfill with. Now clients have to sustain that trend and add a separate set that talks about their product's end users. Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS) etc came to existence as these gave an idea to address end-users expectations directly even when serving the client. There are other project management frameworks that assist organisations developing their processes but ITIL has a unique advantage as it guides on not only setting up the process but to add a flavor of the service industry. I am trying to put all my professional experiences and knowledge earned through the trainings in this book. Wish you all a Happy Learning time!

Author: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 1119950139
Category : Business & Economics
Languages : en
Pages : 393

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Book Description
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Author: Jan Schilt
Publisher: Van Haren
ISBN: 9401805644
Category : Architecture
Languages : en
Pages : 181

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Book Description
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

Author:
Publisher:
ISBN:
Category : Armed Forces
Languages : en
Pages : 568

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Book Description

Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Architecture
Languages : en
Pages : 177

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Book Description
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Author: George Kinnear
Publisher: The Stationery Office
ISBN: 9780113312726
Category : Business & Economics
Languages : en
Pages : 166

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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.