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Author: Publisher: ISBN: Category : Languages : en Pages :
Book Description
"The ITIL Managing Across the Lifecycle (MALC) is an expert level course that leads to the ITIL Expert in IT Service Management certification. This course focuses on the business, management, and supervisory objectives, purposes, processes, functions, and activities. The course also helps the candidates to examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using to enable the candidates to implement the learnt concepts and the core disciplines of ITIL. Along with the best practices associated with the ITIL framework. The course comprehensively covers all the exam objectives of the relevant certification exam as well. This comprehensive course on ITIL Managing Across the Lifecycle (MALC) brings together the full essence of a lifecycle approach to service management, and consolidates the knowledge of the candidates who have completed the Orientation, Foundation and Practitioner courses. The candidates wishing to enroll in this course should have taken the ITIL Orientation, Foundation and Practitioner courses to gain the pre-requisite knowledge for this course."--Resource description page.
Author: Publisher: ISBN: Category : Languages : en Pages :
Book Description
"The ITIL Managing Across the Lifecycle (MALC) is an expert level course that leads to the ITIL Expert in IT Service Management certification. This course focuses on the business, management, and supervisory objectives, purposes, processes, functions, and activities. The course also helps the candidates to examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using to enable the candidates to implement the learnt concepts and the core disciplines of ITIL. Along with the best practices associated with the ITIL framework. The course comprehensively covers all the exam objectives of the relevant certification exam as well. This comprehensive course on ITIL Managing Across the Lifecycle (MALC) brings together the full essence of a lifecycle approach to service management, and consolidates the knowledge of the candidates who have completed the Orientation, Foundation and Practitioner courses. The candidates wishing to enroll in this course should have taken the ITIL Orientation, Foundation and Practitioner courses to gain the pre-requisite knowledge for this course."--Resource description page.
Author: Ivanka Menken Publisher: Emereo Pty Limited ISBN: 9781921573972 Category : Computers Languages : en Pages : 408
Book Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle. You Will Learn How To: * Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. This book and course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Through extensive activities, you gain knowledge of the overall ITIL Lifecyle and prepare for: * Analyzing, identifying and evaluating the risks involved in Service Management * Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes * Examining methods and output required to conduct a Service Assessment * Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam Pre-requisites: Seventeen credits from the ITIL v2 and v3 qualifications are needed to take the ITIL Certification Exam Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Managing Across the Lifecycle Book * Exercises + Answers * Mock Exam questions
Author: Ivanka Menken Publisher: ISBN: 9781921573965 Category : Languages : en Pages : 0
Book Description
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines: * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services * Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. This book is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam. Contents: It Service Management * The Four Perspectives (attributes) Of Itsm * Benefits Of Itsm * Business And It Alignment What Is Itil? * The Service Lifecycle * Mapping The Concepts Of Itil To The Service Lifecycle * How Does The Service Lifecycle Work? * Specialization & Coordination Across The Service Lifecycle Common Terminology * What Are Services? * Processes & Functions Principles Of Service Management * Business Units And Service Units * Types Of Service Providers * Agents * Encapsulation * Monitoring And Control Of It Service Management Service Strategy * Objectives Of Service Strategy * Benefits Of Service Strategy * Service Strategy Interfaces With Other Service Lifecycle Phases * Major Concepts Of Service Strategy * Service Portfolio Management * Financial Management * Demand Management * Challenges, Critical Success Factors And Risks Of Service Management Service Design * Objectives Of Service Design * Benefits Of Service Design * Five Major Aspects Of Service Design * Service Design Interfaces With Other Service Lifecycle Phases * Service Level Management * Service Catalogue Management * Supplier Management * Availability Management * Capacity Management * It Service Continuity Management * Information Security Management Service Transition * Objectives Of Service Transition * Benefits Of Service Transition * Interfaces To Other Service Lifecycle Phases * Transition Planning And Support * Change Management * Release And Deployment Management * Service Validation And Testing * Service Evaluation * Service Asset And Configuration Management * Knowledge Management Service Operation * Objectives Of Service Operation * Benefits Of Service Operation * Interfaces To Other Service Lifecycle Phases * Principles Of Service Operation * Event Management * Incident Management * Problem Management * Request Fulfillment * Access Management Itil Functions * The Service Desk * Technical Management * It Operations Management * Application Management And Much more..
Author: Anthony T. Orr Publisher: It Infrastructure Library ISBN: 9780113314386 Category : Business & Economics Languages : en Pages : 143
Book Description
Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management
Author: Matt Satori Publisher: ISBN: 9781491060018 Category : Languages : en Pages : 154
Book Description
Pass the ITIL Managing Across the Life Cycle Exam with help from a Study Blast!!The ITIL Managing Across the Lifecycle (MALC) qualification exam which is the final module that a candidate must take prior to taking the ITIL Expert exams.So what is a Study Blast?A "Study Blast" is a book of facts and items listed out for you to read, learn and memorize before taking a test. What can you do with the book? Try making flashcards from the items that give you difficulty. Read through before taking a practice test. Review after your practice tests. Read this book the night before the exam.. Make your own quizzes and tests.. Use this book for group studies.. All that and more... We review all the latest data and present it here. And by all means we are not a replacement for the "Official Study Guide" but we are an add on for every test taker to benefit from in helping them pass an exam.Please check out all of our Study Blast books!
Author: Ivanka Menken Publisher: ISBN: 9781921573927 Category : Business & Economics Languages : en Pages : 184
Book Description
This self-study exam preparation guide for the ITIL V3 Managing Across the Lifecycle certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Managing Across the Lifecycle exam on your FIRST try. Done the ITIL V3 Managing Across the Lifecycle course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Managing Across the Lifecycle Exam.
Author: Office of Government Commerce Publisher: The Stationery Office ISBN: 9780113311316 Category : Business & Economics Languages : en Pages : 256
Book Description
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Author: Great Britain. Office of Government Commerce Publisher: The Stationery Office ISBN: 0113310455 Category : Business & Economics Languages : en Pages : 278
Book Description
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author: Helen Morris Publisher: John Wiley & Sons ISBN: 1119012236 Category : Computers Languages : en Pages : 1476
Book Description
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Author: 
Author: 
Author: Ivanka Menken
Author: Ivanka Menken
Author: 
Author: Anthony T. Orr
Author: Matt Satori
Author: Ivanka Menken
Author: Office of Government Commerce
Author: Great Britain. Office of Government Commerce
Author: Helen Morris