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Author: Robert S. Kaplan Publisher: Harvard Business Review Press ISBN: 1422148165 Category : Business & Economics Languages : en Pages : 348
Book Description
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.
Author: Robert S. Kaplan Publisher: Harvard Business Review Press ISBN: 1422148165 Category : Business & Economics Languages : en Pages : 348
Book Description
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.
Author: Ralph F. Smith Publisher: John Wiley & Sons ISBN: 0470893125 Category : Business & Economics Languages : en Pages : 259
Book Description
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
Author: Hubert K. Rampersad Publisher: IAP ISBN: 1607525704 Category : Business & Economics Languages : en Pages : 214
Book Description
The Personal Balanced Scorecard (PBSC) is a journey into the inner self, where values, hopes, dreams and aspirations lie quietly waiting to be discovered. Taking the journey as an individual allows you to view your life objectively and authentically as a whole person and provides a roadmap of your dreams and aspirations translated into manageable and measurable milestones. As a part of the Total Performance Scorecard (TPS) process which I introduced in 2003 in Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity, and which has been translated into more than 20 languages, the Personal Balanced Scorecard can also be an effective way for managers to coach others to achieve integrity and alignment between work and life. The benefit comes from changing individual behavior in order to drive organizational effectiveness, enhance performance, and increase self-awareness, personal responsibility and motivation. PBSC is an integral part of this organic and holistic Total Performance Scorecard process, which is an organizational and cultural change tool and a method for ongoing effectiveness. Its uniqueness lies in aligning and a combination of Personal and Organizational goals to result in Individual Performance Plans for each employee. The focus of this book is the PBSC portion, which comprises a search for self-knowledge, self-discovery and self-mastery.
Author: Robert S. Kaplan Publisher: Harvard Business Press ISBN: 9781578512508 Category : Business & Economics Languages : en Pages : 418
Book Description
A Powerful New Approach to Performance Management from the Creators of the Balanced Scorecard In Today's business environment, strategy has never been more important. Yet research shows that most companies fail to execute strategy successfully. Behind this abysmal track record lies an undeniable fact: many companies continue to use management processes-top-down, financially driven, and tactical-that were designed to run yesterday's organizations. Now, the creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies-including Mobil, CIGNA, Nova Scotia Power, and AT and T Canada-Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their ground-breaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building Strategy-Focused Organizations: (1) translate the strategy to operational terms, (2) align the organization to the strategy, (3) make strategy everyone's everyday job, (4) make strategy a continual process, and (5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements. Presenting a practical, proven framework steeped in rich case study experience, The Strategy-Focused Organization helps solve a universal management problem-not just how to formulate strategy, but how to make it work. Building on one of the most revolutionary business ideas of our time, this important book shows how today's leaders can shape their own companies to meet the challenges and reap the rewards of a new competitive era.
Author: Jessica Keyes Publisher: CRC Press ISBN: 1420031341 Category : Business & Economics Languages : en Pages : 523
Book Description
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical manage
Author: Mark A. Huselid Publisher: Harvard Business Review Press ISBN: 1633690598 Category : Business & Economics Languages : en Pages : 301
Book Description
In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability to contribute to strategic goals. To maximize the power of their workforce, organizations must meet three challenges: view their workforce in terms of contribution rather than cost; replace benchmarking metrics with measures that differentiate levels of strategic impact; and make line managers and HR professionals jointly responsible for executing workforce initiatives. Building on the proven model outlined in their best-selling book The HR Scorecard, Mark Huselid, Brian Becker, and co-author Richard Beatty show how to create a Workforce Scorecard that identifies and measures the behaviors, competencies, mind-set, and culture required for workforce success and reveals how each dimension impacts the bottom line. Practical and timely, The Workforce Scorecard offers crucial lessons for leveraging human capital to achieve strategic success.
Author: Robert S. Kaplan Publisher: Harvard Business Press ISBN: 9781591391340 Category : Business & Economics Languages : en Pages : 480
Book Description
The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.
Author: Sanjiv Anand Publisher: John Wiley & Sons ISBN: 1119196485 Category : Business & Economics Languages : en Pages : 185
Book Description
A hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance Execution Excellence is the practitioner's guide to real-world implementation. Designed by a Balanced Scorecard (BSC) thought leader with 30 years of experience and over 300 global implementations under his belt across a range of industry sectors, this guide gives you a hands-on framework for putting the BSC methodology into action. Clear, concise, and easy to read, this book skips the theoretical exposition to get right to the point—how can companies use BSC to effectively deploy strategy and drive individual and enterprise performance? You'll find the answers here. The discussion outlines the ways in which firms commonly fail in implementing BSC. These failures can be traced back to common design and implementation flaws: making the process too complicated and focusing on the BSC process rather than the outcome. The discussion will also cover design optimization across a range of key industry sectors. You'll gain expert insight into avoiding these missteps and the practical tools and perspective you need to implement BSC correctly the first time. While the Balanced Scorecard framework is widely accepted and praised, about half of firms that implement it fail to realize the full benefits. The fault lies not with the framework, but with the design, and more importantly—execution. This book gives you the information and tools you need to adopt BSC successfully. Design a BSC that truly and simply reflects your strategy Customize the BSC to reflect your industry's uniqueness Define clear measurements and ownership that suit your strategy Develop a framework for efficient data collection and reporting Implement effective reviews to keep your business on track Use your Balanced Scorecard data to close performance gaps Developed in the early 1990s, the Balanced Scorecard framework has been recognized as one of the most seminal business ideas in the last 75 years. Thousands of companies around the world use BSC to create and maintain a performance-oriented enterprise, yet just as many try and fail. Execution Excellence shows you what you need to know and do to become a BSC success story.
Author: TOMOHISA FUJII Publisher: TOM PUBLISHING ISBN: Category : Business & Economics Languages : en Pages : 130
Book Description
This manual is the book to master a way of mastering the balanced scorecard to be being bathed in the footlights as the global competitive advantage management skill of the business reform which aims at doing best with the whole by tactically. You can learn how to design the SWOT and Strategic Map by many case study. In addition you can get the point of project management of Balanced Scorecard. With the this manual, the business person not to know whether or not it is how one with the balanced scorecard at all understands the basic mechanism of the balanced scorecard and the ability up can be attempted in the level to master by its power. Here, let's introduce contents in each chapter. "In Chapter 1, you will know the mechanism of the balanced scorecard well." It takes up about the basic mechanism and the 4 corner viewpoint of the balanced scorecard which is indispensable to reform business. "In Chapter 2, you will know SWOT analysis!" It introduces the basic structure of the SWOT analysis which is the indispensable tool to master the balanced scorecard and practicing how to use. "In Chapter 3, you will master strategy mapping!" It clarifies the basic mechanism of the strategy mapping to use by the balanced scorecard and can put the approach which masters a balance scorecard tactically to the body. "In Chapter 4, you will master IT management and the relevance to the balanced scorecard." It introduces the ability to utilize IT and the managing sense which is indispensable to reform business from the viewpoint of IT management. By above composition, as the tactical tool of the business reform, the body has a way of mastering the balanced scorecard. It expects that it is read and that it plays an active part in the field of the practice of the business in the this manual. Janually, 2014 Tomohisa Fujii Registered Management Consultant IT coordinator System Analyst The contents Chapter 1 You will know the mechanism of the balanced scorecard well! ・・・8 1-1 The balanced scorecard ・・・8 1-2 The reason why the balanced scorecard are bathed in the footlights ・・・11 １-3 Why is the balanced scorecard has 4 corner viewpoints？ ・・・14 1-4 You will know 4 corner viewpoint well. ・・・17 1-5 The indispensable tool SWOT analysis ・・・22 1-6 The way of making of the strategy mapping ・・・26 1-7 You will know the mechanism of the evaluation index of the balanced scorecard. ・・・28 1-8 Let’s challenge the intelligibility check of the mechanism of the balanced scorecard ・・・30 Chapter 2 You will master SWOT analysis! 2-1 You will wake up to the advantage, and the weak point, the opportunity and the menace. ・・・31 2-2 Let's attempt to analyze the cross factors by the SWOT analysis. ・・・34 2-3 Let's attempt to make strategy mapping by the SWOT analysis. ・・・39 2-4 Let's attempt to divine a self by the SWOT analysis. ・・・45 2-5 The challenge for the cross analysis by yourself by the SWOT analysis 2-6 Let's attempt to make strategy mapping by yourself. ・・・53 2－7 Let’s challenge the intelligibility check of the mechanism of the SWOT analysis! Chapter 3 You will master strategy mapping! ・・・56 3-1 The balanced scorecard introduction 4 corner step ・・・56 3-2 You will know evaluation indexes KGI and KPI well. ・・・64 3-3 The project evaluation by the balanced scorecard ・・・67 3-4 The point of the operation of the balanced scorecard ・・・72 3-5 The balanced scorecard and the business reform ・・・73 3-6 The success case in the South West airline ・・・75 3-7 Exon Mobile's BSC ・・・78 3-8 Let’s challenges the intelligibility check of the mechanism of the balanced scorecard! ・・・82 The challenge for the practice of the balanced scorecard! Chapter 4 IT management and the balanced scorecard ・・・82 4-1 The creation of the business model ・・・82 4-2 You will know the way of IT investment appraisal! ・・・85 4-3 The management technique and IT management ・・・87 4-4 The management technique and IT management ・・・91 4-5 You will know an approach by IT management! ・・・93 4-6 The scenario plan that the environmental-variation can be supported ・・・95 4-7 The 4 corner viewpoint for IT project success of the balanced scorecard ・・・98 4-8 The project speed and compatible to the environmental-variation ・・・100 4-9 The subdivision of the cost and the management of the stake folder ・・・101 4-10 IT and the tissue-form diathesis ・・・106 4-11 IT and the security ・・・108 4-12 You will know the mechanism of IT strategy well! ・・・111 4－13 The intelligibility check of the balanced scorecard graduation ・・・114
Author: Robert S. Kaplan
Author: Robert S. Kaplan
Author: Ralph F. Smith
Author: Robert S. Kaplan
Author: Hubert K. Rampersad
Author: Robert S. Kaplan
Author: Jessica Keyes
Author: Mark A. Huselid
Author: Robert S. Kaplan
Author: Sanjiv Anand
Author: TOMOHISA FUJII