IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition PDF Download

Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Architecture
Languages : en
Pages : 81

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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author: Van Haren Publishing
Publisher:
ISBN: 9789401807012
Category : Business & Economics
Languages : en
Pages : 75

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Book Description
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author:
Publisher:
ISBN: 9789814835145
Category : Food
Languages : en
Pages : 53

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Book Description

Author: itSMF International
Publisher: Van Haren
ISBN: 9401801347
Category : Architecture
Languages : en
Pages : 213

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Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author: Mrs. S. M. Lee
Publisher:
ISBN:
Category : California
Languages : en
Pages : 134

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Book Description
"These letters, written in the haste of travel, and with no thought of publication, are printed in the hope that an account of what I saw in old Mexico and new California in 1886 may prove interesting to the next generation as the incidents of a journey I took to the Mississippi River in 1838 have always been to my own children."--Author's preface

Author: Vladimir Zaikin
Publisher: IM Publications
ISBN: 1901019098
Category : Derivatization
Languages : en
Pages : 545

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Book Description
Chemical derivatisation of functional groups has proved popular since the beginning of organic mass spectrometry as a means to enhance the stability and volatility of the analytes as well as facilitating structure elucidation. This book provides comprehensive information on the wide range of derivatisation methods. Each chapter looks at a particular area of derivatisation and includes extensive references to the literature for further research where necessary. There are nearly 1800 references, which, as well as full bibliographic information, include chapter/paper titles where appropriate and Digital Object Identifiers (DOIs) to allow easy retrieval of the online version of the referenced publication. The emergence of atmospheric pressure ionisation and other soft ionisation techniques has not diminished the interest in such chemical techniques, as witnessed by the many chemical tags used in quantitative proteomics (Chapter 9). The last two chapters, a substantial part of the book, deal with derivatisation for use with soft ionisation of both small and large molecules. Chapters Silylation Acylation Alkylation (Arylation) Cyclic derivatives Monofunctional compounds Polyfunctional compounds On-line derivatisation/degradation Soft ionisation—small molecules Soft ionisation—large molecules

Author: William Sheets
Publisher: McGraw-Hill Education TAB
ISBN: 9780070151161
Category : Technology & Engineering
Languages : en
Pages : 1134

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Book Description
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Author: Rudolf F. Graf
Publisher: Newnes
ISBN: 0750698772
Category : Technology & Engineering
Languages : en
Pages : 205

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Book Description
Provides designers with quick reference guides to various types of circuits; comes with 250-300 ready-to-use designs, with schematics and explanations.

Author: United States. General Accounting Office. Office of Information Management and Communications
Publisher:
ISBN:
Category : Information resources management
Languages : en
Pages : 36

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Book Description

Author: Michael Kunas
Publisher: It Governance Limited
ISBN: 9781849281928
Category : Computer service industry
Languages : en
Pages : 0

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Book Description
ISO/IEC 20000 is an important international standard forIT service providers. Implementation and certificationwill improve your business processes and practices. Itwill reassure your customers that your company isefficient, reliable and trustworthy. Customers willreturn because they know from experience that yourservice is second to none. This step-by-step managementguide will benefit all who have a role in theimplementation and certification process. Written forcompanies of any size in any location, it: - gives aclear and detailed breakdown of the 2011 edition of theStandard - identifies the role of ISO/IEC 20000 and otherrelated standards, as well as ITIL and COBIT and therelationship between them - explains what is really meantby 'quality' - establishes the importance of a servicemanagement system and gives practical recommendations forits implementation - tells you how to prepare for audit,including carrying out a Gap Analysis - offers anexplanation of the individual processes outlined in theStandard and gives clear guidelines for theirimplementation.