IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition PDF Download

Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Architecture
Languages : en
Pages : 81

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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author: Van Haren Publishing
Publisher:
ISBN: 9789401807012
Category : Business & Economics
Languages : en
Pages : 75

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Book Description
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author: itSMF International
Publisher: Van Haren
ISBN: 9401801347
Category : Architecture
Languages : en
Pages : 213

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Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author:
Publisher:
ISBN: 9789814835145
Category : Food
Languages : en
Pages : 53

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Book Description

Author: Michael Kunas
Publisher: It Governance Limited
ISBN: 9781849281928
Category : Computer service industry
Languages : en
Pages : 0

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Book Description
ISO/IEC 20000 is an important international standard forIT service providers. Implementation and certificationwill improve your business processes and practices. Itwill reassure your customers that your company isefficient, reliable and trustworthy. Customers willreturn because they know from experience that yourservice is second to none. This step-by-step managementguide will benefit all who have a role in theimplementation and certification process. Written forcompanies of any size in any location, it: - gives aclear and detailed breakdown of the 2011 edition of theStandard - identifies the role of ISO/IEC 20000 and otherrelated standards, as well as ITIL and COBIT and therelationship between them - explains what is really meantby 'quality' - establishes the importance of a servicemanagement system and gives practical recommendations forits implementation - tells you how to prepare for audit,including carrying out a Gap Analysis - offers anexplanation of the individual processes outlined in theStandard and gives clear guidelines for theirimplementation.

Author: Dolf Van der Haven
Publisher:
ISBN: 9781912651351
Category : Customer services
Languages : en
Pages :

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Book Description

Author: Jan van Bon
Publisher: Van Haren
ISBN: 9401801339
Category : Architecture
Languages : en
Pages : 237

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Book Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Author: David Clifford
Publisher: IT Governance Publishing
ISBN: 184928315X
Category : Business & Economics
Languages : en
Pages : 70

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Book Description
A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

Author: Mrs. S. M. Lee
Publisher:
ISBN:
Category : California
Languages : en
Pages : 134

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Book Description
"These letters, written in the haste of travel, and with no thought of publication, are printed in the hope that an account of what I saw in old Mexico and new California in 1886 may prove interesting to the next generation as the incidents of a journey I took to the Mississippi River in 1838 have always been to my own children."--Author's preface

Author: William Sheets
Publisher: McGraw-Hill Education TAB
ISBN: 9780070151161
Category : Technology & Engineering
Languages : en
Pages : 1134

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Book Description
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